The How-To’s of Creating a Knowledge Base
Proactive approach to customer service can decrease the number of incoming calls by 20-30%, lowering...
By Anna Shevtsova
Updated: 11/25/21
4 min read
Investing in Our Support Teams
Interest in investing has been steady for the last year. Looking at Google Trends, I...
By Kseniia Savchenko
Updated: 06/25/25
4 min read
Support for Delivery Companies
From 2015 to 2020, the food delivery market in the US grew by more than...
By Anna Shevtsova
Updated: 08/29/25
4 min read
Customer Support With WhatsApp
WhatsApp has over 2 billion users around the world. It is ranked as the most...
By Nick Ryabchenko
Updated: 06/25/25
6 min read
Main Mistakes of E-Commerce Holiday Support
It’s less than 60 days until Christmas. The hot season has officially started. Apart from...
By Daria Leshchenko
Updated: 04/09/25
3 min read
QCRM Customer Service Software Review
Today we have finally reached the pièce de résistance of our customer communication tools reviews...
By Nick Ryabchenko
Updated: 05/30/25
5 min read
Customer Support vs. Customer Success
Having talked about Customer Success fairly recently, we decided to dive even deeper into the...
By Anna Shevtsova
Updated: 08/06/25
4 min read
Why Does Customer Success Matter?
According to Forrester, 72% of businesses say improving customer experience and success is their priority....
By Veronica Filipkova
Updated: 04/10/25
5 min read
E-Learning Support
Since the start of the millennium, e-learning has grown by almost 900%. The worldwide e-learning...
By Anna Shevtsova
Updated: 08/14/25
5 min read