Blog on Customer Service & Outsourcing for Startups and Enterprises

Customer Service Empathy Training

For professional customer support representatives, there is no better tool for gaining customer loyalty than...

By Anastasiia Nesterova

Updated: 08/14/25

5 min read

When you need to answer a customer’s question and know your product well enough, your...

By Anna Shevtsova

Updated: 07/12/24

3 min read

Since the eruption of COVID-19, cybercrime went up 600%. The worldwide spending on cybersecurity has...

By Serhii Kovalenko

Updated: 07/12/24

9 min read

Since February 24, every Ukrainian has become a superhero. Every one of us fights, donates,...

By Anna Shevtsova

Updated: 07/12/24

6 min read

The war in Ukraine impacted the global economy so much that running business “as usual”...

By Anastasiia Nesterova

Updated: 06/25/25

5 min read

Today we learn a story of another SUPer who had her life changed during the...

By Anna Shevtsova

Updated: 07/12/24

10 min read

Today, we want to share a story of another SupportYourApper who faced the horror of...

By Anna Shevtsova

Updated: 07/12/24

4 min read

Today we are learning the story of Daryna — another amazing SUPer who had to...

By Anna Shevtsova

Updated: 07/12/24

4 min read

Today, we are telling a story of Elmira — a brave SupportYourApper who fled from...

By Anna Shevtsova

Updated: 07/12/24

3 min read