Best Customer Service Outsourcing Companies for E-Commerce — Top 5 Companies in 2024

In 2024, outsourcing customer service companies became a very important thing for e-commerce businesses that want to maintain their customer satisfaction at the highest level. Even 82% of customers left their service provider because of a bad customer experience. 

We present an in-depth review of 5 best customer service outsourcing companies for this year. 

Top 5 Outsourcing Companies for E-Commerce Store

These five companies have been considered as the top 5 companies in the industry for 2024. We considered their reputation, range of services, and ability to handle challenging demands of e-commerce businesses. 

Each of these five companies provides specialized support to help their clients enhance customer satisfaction, streamline operations, and focus on growing their business. 

• SupportYourApp
• Helpware
• SalesSupply
• Simply Contact
• TaskUs

SupportYourApp

SupportYourApp is a Support-as-a-Service company that offers secure technical and customer support as well as CX services to growing companies. Since our founding in 2010, our dedication to improving the CX industry and bringing people and tech aptitudes to their maximum potential has increased greatly. 

We aspire to tune our services even more and become one of the leading e-commerce customer service outsourcing companies on the market. 

With a dedicated team of more than 1200 reliable experts in different industries, offering a wide range of services including customer and tech support, and back-office operations. We are committed to creating custom-made services, ensuring each client receives a solution based on their specific needs and requirements. 

KeyFeatures: 

• Professional Team: Our team consists of 2000 individuals with professional experience.  We work hard to provide the best possible services to our clients while meeting their unique criteria and demands.
• Multilingual Support: We provide services in over 60 languages. This makes us a reliable option for businesses that provide support to a worldwide customer base.
• High-Security Standards: We are PCI/DSS L1 Service Provider compliant and ISO/IEC 27001:2013 certified, which means we have the highest level of data security and protection.
• Refined Onboarding and Development: Our team constantly works hard to provide the finest service possible thanks to our onboarding, learning, and human development procedures.
• Experts in the Industry: Our company has been successfully providing services for over 13 years; our extensive experience in the customer support field allows us to offer quick and reliable solutions supported by our expertise and knowledge. 

Services and Expertise: 

As one of the best e-commerce customer service companies, we offer services that include customer and technical support (Tier 1–3), social media customer service, and customer experience (CX) services. Our experience expands to AI-powered support teams, system setup and integration, front-desk services, and back-office tasks like data entry and content moderation outsourcing.

We also specialize in KYC and ID verification, data annotation, and staff augmentation. We provide different kinds of professionals like web and software developers, UX/UI designers, and QA experts.

Pricing Plans:

At SupportYourApp, we offer flexible and competitive pricing created to meet the special needs of each client. Our pricing models are designed to fit various sizes of businesses and requirements. Also, some options include per-hour rates, per-consultant fees, or customized packages.

Helpware

Helpware is a reliable outsourcing company that was founded in 2015. They are delivering high-quality solutions that can be customized for businesses all over the world. The company has established itself as a trustworthy partner and a good fit for companies looking to improve their customer support operations. 

Key Features: 

• Customizable Solutions: Helpware provides customizable customer support options created to meet specific needs of each client.
• Multichannel Support: They are capable of handling support of different channels like phone calls, emails, live chat, and social media platforms. 
• 24/7 Availability: Helpware provides customers with round-the-clock support, which allows businesses to help their customers in different time zones.
• Dedicated Teams: They assign an experienced and professional team to each client, ensuring they focus on consistent service delivery and happy customers.
• Scalability: Helpware offers flexible solutions that can grow with a company’s demands, which makes it a suitable partner for both startups and big corporations.

Services and Expertise

Helpware offers their customers different kinds of support services such as customer and technical support, back office, sales support, and human resources outsourcing. 

Pricing Plans: 

This company provides flexible price options adapted to different business needs, with quotes customized based on unique service demands and support requirements. They enable pricing transparency and scalability. 

SalesSupply

SalesSupply is an outsourcing company specialized for e-commerce businesses that want to outsource their customer support. It was founded in 2008, and it’s located in the Netherlands. They offer multilingual assistance, and flexibility to meet special requirements of online retailers.

Key Features and Benefits: 

• E-commerce Focus: SalesSupply offers its services to online retailers, businesses, and DTC brands. 
• Multilingual Support: They have a team with over 800 trained agents that offer native customer care in 6 languages (and even more available upon request).
• Global Coverage: Their support is available in 3 different time zones, and covers customer inquiries during peak hours in different regions.
• Scalability: SalesSupply services are made to fit every business size, accommodating growth, or seasonal changes.
• Multichannel Support: They handle multiple inquiries from channels like phone, email, live chat, social media, and WhatsApp.
• Integration Flexibility: SalesSupply can integrate with clients’ existing ticketing systems or provide a new one for them.

Services and Expertise: 

SalesSupply provides e-commerce businesses with full customer support solutions. Their multilingual agents deliver professional services across channels like phone, email, chat, and social media. 

Pricing Plan:

While there was no specific pricing information available on their website, they likely offer custom quotes based on different business needs. There are several factors that can influence cost including the number of agents that are required, support channels and languages that need to be covered, or a number of inquiries they get. 

Simply Contact

Simply Contact is a customer support outsourcing company, and they provide multiple customer service options to businesses in various industries. This company was founded in Ukraine in 2013. They are focused on improving the experience of each customer while providing fast and effective strategies for communication with clients.  

Key Features: 

• Multichannel Customer Support: They cover customer service across multiple channels such as phone inquiries, email, chat, and different social media platforms.
• Skilled Team: They have a team of trained agents that handle a wide range of customer questions and issues, ensuring fast answers and effective resolutions.
• Advanced Technology: Simply Contact uses new technologies and software to manage customer demands efficiently. They also provide detailed data analytics to improve service delivery for their clients.
• Quality Assurance: They establish high service requirements by following strict quality assurance procedures to guarantee consistent delivery of outstanding customer experiences.

Services and Expertise: 

Simply Contact offers customer support outsourcing, business process outsourcing, and customer acquisition. They are focused on strategies for increasing customer satisfaction while also improving the efficiency of operations for each business. 

Pricing Plan: 

We weren’t able to find specific information about pricing on Simply Contact’s website, but businesses can send customized quotes based on their unique demands.

TaskUs

TaskUs is a business outsourcing company that specializes in skilled virtual workforces. They help businesses with various tasks like customer service, data entry, content creation, and even handling complex projects like photo editing.

Key Features: 

• Skilled Workforce: TaskUs finds and trains professionals to handle specific tasks. This allows their clients to get the best possible support team. 
• Global Presence: TaskUs has offices all over the world. This is great for companies that need to cover customers in different time zones.
• Multilingual Support: They can provide customer support or other services in multiple languages.
• Technology Focus: TaskUs uses new technologies to enhance business workflow and improve efficiency.
• Scalability: They can easily adapt their team size to meet every business’s workload, while it can constantly be changing.

Services and Expertise: 

TaskUs is not only a customer service outsourcing company. They also offer a skilled virtual workforce for simple tasks like data entry, and content creation. Besides that, they can handle even more complex tasks. TaskUs tailored their services to cover each industry, from healthcare to tech. 

Pricing

Similar to Simply Contact, TaskUs doesn’t provide specific pricing information on its website. Their pricing can be adjusted based on the unique needs of each business. TaskUs has a sales team that will analyze different companies’ needs and provide a custom quote for them.

Choosing an Ideal E-Commerce Customer Service Outsourcing Partner

Companies that are listed here are big players in the e-commerce customer service outsourcing (CSO) industry. The best option for a business depends on its special demands. An extensive research and evaluation process is a crucial part for choosing the best customer service outsourcing partner.

Key Considerations for Informed Decision-Making:

• Business Needs Assessment: Considering elements such as the size of a company, the number of customers, and the budget identification is key to determine and prioritize current tasks. Should a cost-effective approach be the main focus for startups on the rise, or should larger companies prioritize scalability and advanced features instead? It all depends on the company’s preferences and specifications. 
• Industry Expertise: It’s better to give priority to CSO companies with experience in specific e-commerce niches. Understanding unique customer challenges within an industry is crucial for delivering exceptional service.
• Catering to a Global Audience: Navigating diverse cultural contexts is essential consideration for e-commerce stores that have international customers, and require multilingual services. This ensures clear communication and builds trust with a global audience.
• Technology Integration: Evaluating integrations between the CSO’s technology and an existing e-commerce platform and CRM system is crucial. Easy data exchange is important for smooth customer support operations.
• Data Security and Compliance:  Data security is another important factor that will ensure the CSO complies with relevant industry regulations, protecting valuable data, particularly when handling customer payment information to ensure safety and offer complete data privacy for both parties. 

Expanding the Search Beyond the List

The search for the best fit shouldn’t be limited to the companies listed above. Conducting independent research, establishing connections with potential partners, and asking detailed questions about their experience, capabilities, and pricing models are all valuable steps. Explore factors like team structure, training processes, quality assurance measures, and performance reporting.

By carefully evaluating these factors and conducting thorough research, businesses can identify a customer service outsourcing partner that aligns with their budget, industry expertise, and customer experience goals. 

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