We live in a world where working alone is a thing of the past. Teams…
Author: Anna Shevtsova
Customization and Personalization: Can Customer Support be Fully Automated? Why do Customers Value Human Touch on the Other Side of Customer Support?
What is one of the most popular trends of the last decade? That is right…
Different Businesses – Different Needs. How Customer Support may Differ with Accordance to Your Specific Business Needs
The world of business is a fascinating place. There are so many opportunities and so…
Checklist for Launching an Ad Campaign, or How Not To Lose the Customer You’ve Already Paid For?
There are two pillars of every business — loyal and new customers. And there is…
Customer Service Training: Skills & Guide for Support Teams
In the age of AI and machine learning, human-like chatbots can be met more and…
Cross-functional Team: How We Drive Them and How They Drive Us
Successful team requires successful leaders And when is the leader considered successful in their position?…
5 Stages of Team Development at SupportYourApp: the Process of Developing the Best Teams
Making “a team” into “the team”. Seems like a simple task that can be solved…
Developing Customer Communication Skills: Importance of fast Reaction and Communication with Customers. Approaches, Tools, Learnings.
As was said by Milton Erickson: “The effectiveness of communication is not defined by the…