Support for Banking Systems
In 2017 Global Findex stated that 69% of adults (age 15-64) had opened a bank...
By Anna Shevtsova
6 min read
75 articles by:
Anna Shevtsova
Anna has been working as a writer for 5 years. She previously wrote about financial markets, conducting the research on the state of bonds and stocks on a daily basis. She is a keen reader with interest in historical literature and international cuisine. Her latest obsession — customer communication and ways to perfect it. If you want to connect with Anna, follow her on LinkedIn.
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B2B Customer Satisfaction
90% of users stay with brands offering high quality of customer service. The probability of...
By Anna Shevtsova
4 min read
Support for Senior Customers
Senior people add up to about 9% of the entire world population. Like everyone else,...
By Anna Shevtsova
5 min read
Micromobility Support
Since 2010 the number of shared micromobility trips has increased by more than 42000% in...
By Anna Shevtsova
6 min read
Mobility as a Service
In just a couple of years, we have seen several new means of transportation emerge...
By Anna Shevtsova
5 min read
What Is Customer Value and How to Build It?
Both in B2B and in B2C, ‘value’ has several meanings. Most often, it defines a...
By Anna Shevtsova
5 min read
BPO vs. KPO — What Is the Difference?
KPO and BPO are practices leveraged by businesses with different needs. What is the difference...
By Anna Shevtsova
4 min read
What Is KPO?
KPO, or Knowledge Process Outsourcing market, is estimated to grow to $45.18 billion by 2025....
By Anna Shevtsova
6 min read
Customer Satisfaction vs. Customer Loyalty
69% of customers say they shop more frequently with the brands, offering consistent customer service....
By Anna Shevtsova
7 min read
