The How-To’s of Creating a Knowledge Base
Proactive approach to customer service can decrease the number of incoming calls by 20-30%, lowering...
By Anna Shevtsova
4 min read
80 articles by:
Anna Shevtsova
Anna has been working as a writer for 5 years. She previously wrote about financial markets, conducting the research on the state of bonds and stocks on a daily basis. She is a keen reader with interest in historical literature and international cuisine. Her latest obsession — customer communication and ways to perfect it. If you want to connect with Anna, follow her on LinkedIn.
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Support for Delivery Companies
From 2015 to 2020, the food delivery market in the US grew by more than...
By Anna Shevtsova
4 min read
Customer Support vs. Customer Success
Having talked about Customer Success fairly recently, we decided to dive even deeper into the...
By Anna Shevtsova
4 min read
E-Learning Support
Since the start of the millennium, e-learning has grown by almost 900%. The worldwide e-learning...
By Anna Shevtsova
5 min read
Active Listening in Customer Support
About 55% of time of human communication is devoted to listening. This percentage is way...
By Anna Shevtsova
5 min read
Support for Banking Systems
In 2017 Global Findex stated that 69% of adults (age 15-64) had opened a bank...
By Anna Shevtsova
6 min read
B2B Customer Satisfaction
90% of users stay with brands offering high quality of customer service. The probability of...
By Anna Shevtsova
4 min read
Support for Senior Customers
Senior people add up to about 9% of the entire world population. Like everyone else,...
By Anna Shevtsova
5 min read
Micromobility Support
Since 2010 the number of shared micromobility trips has increased by more than 42000% in...
By Anna Shevtsova
6 min read
