Anna Shevtsova
58 articles by:

Anna Shevtsova

Anna has been working as a writer for 5 years. She previously wrote about financial markets, conducting the research on the state of bonds and stocks on a daily basis. She is a keen reader with interest in historical literature and international cuisine. Her latest obsession — customer communication and ways to perfect it. If you want to connect with Anna, follow her on LinkedIn.

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What Is PCI DSS?

What Is PCI DSS?

According to Verizon, in 2019 71% of data breaches were financially motivated. IBM estimated that...

By Anna Shevtsova

6 min read

Improving Customer Experience With Video

Improving Customer Experience With Video

Over 80% of traffic is devoted to video. More than 27% of users claim to...

By Anna Shevtsova

5 min read

How 5G Will Impact Customer Service

How 5G Will Impact Customer Service

5G connection is predicted to surpass 1 billion connections in 2023. It is already online...

By Anna Shevtsova

5 min read

Customer Service in a Crisis

Customer Service in a Crisis

In 2020 an average business saw an increase in calls marked as ‘difficult’ by more...

By Anna Shevtsova

6 min read

BaaS — Blockchain as a Service

BaaS — Blockchain as a Service

BaaS — Blockchain as a Service is a young industry not as embraced by businesses...

By Anna Shevtsova

5 min read

Customer Experience Analytics: Definition, Metrics, Customer Journey

Customer Experience Analytics: Definition, Metrics, Customer Journey

Customer experience analytics is a perfect way for businesses to improve their service and attract...

By Anna Shevtsova

6 min read

Customer Service Level: Definition, Standards, Measuring

Customer Service Level: Definition, Standards, Measuring

Customer service level, if established correctly, can become a defining feature of any call or...

By Anna Shevtsova

5 min read

Call Center Quality Monitoring

Call Center Quality Monitoring

Quality of service is an asset. With an abundance of choices in the market it...

By Anna Shevtsova

6 min read

Signs You Need to Start Outsourcing

Signs You Need to Start Outsourcing

About 300 000 positions are outsourced every year. Different businesses hire outsourcing companies for different...

By Anna Shevtsova

5 min read