Anna Shevtsova
75 articles by:

Anna Shevtsova

Anna has been working as a writer for 5 years. She previously wrote about financial markets, conducting the research on the state of bonds and stocks on a daily basis. She is a keen reader with interest in historical literature and international cuisine. Her latest obsession — customer communication and ways to perfect it. If you want to connect with Anna, follow her on LinkedIn.

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Support for Banking Systems

Support for Banking Systems

In 2017 Global Findex stated that 69% of adults (age 15-64) had opened a bank...

By Anna Shevtsova

6 min read

B2B Customer Satisfaction

B2B Customer Satisfaction

90% of users stay with brands offering high quality of customer service. The probability of...

By Anna Shevtsova

4 min read

Support for Senior Customers

Support for Senior Customers

Senior people add up to about 9% of the entire world population. Like everyone else,...

By Anna Shevtsova

5 min read

Micromobility Support

Micromobility Support

Since 2010 the number of shared micromobility trips has increased by more than 42000% in...

By Anna Shevtsova

6 min read

Mobility as a Service

Mobility as a Service

In just a couple of years, we have seen several new means of transportation emerge...

By Anna Shevtsova

5 min read

What Is Customer Value and How to Build It?

What Is Customer Value and How to Build It?

Both in B2B and in B2C, ‘value’ has several meanings. Most often, it defines a...

By Anna Shevtsova

5 min read

BPO vs. KPO — What Is the Difference?

BPO vs. KPO — What Is the Difference?

KPO and BPO are practices leveraged by businesses with different needs. What is the difference...

By Anna Shevtsova

4 min read

What Is KPO?

What Is KPO?

KPO, or Knowledge Process Outsourcing market, is estimated to grow to $45.18 billion by 2025....

By Anna Shevtsova

6 min read

Customer Satisfaction vs. Customer Loyalty

Customer Satisfaction vs. Customer Loyalty

69% of customers say they shop more frequently with the brands, offering consistent customer service....

By Anna Shevtsova

7 min read