We are in the middle of a global pandemic. It is all people can think…
Author: Anna Shevtsova
Hiring a Customer Success Manager: Interview Questions to Ask and Job Description Template
Building a successful business almost always depends on how good your relationship with your customer…
7 de-escalation techniques for better customer service. Pros and cons of de-escalation over the phone
What is the main rule of modern business? The customer is always right! But, there…
Moving towards remote workflow without losing positive attitude and quality of service
With the newest coronavirus COVID-19 taking the world by storm at the moment, tons of…