Anna Shevtsova
80 articles by:

Anna Shevtsova

Anna has been working as a writer for 5 years. She previously wrote about financial markets, conducting the research on the state of bonds and stocks on a daily basis. She is a keen reader with interest in historical literature and international cuisine. Her latest obsession — customer communication and ways to perfect it. If you want to connect with Anna, follow her on LinkedIn.

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The How-To’s of Creating a Knowledge Base

The How-To’s of Creating a Knowledge Base

Proactive approach to customer service can decrease the number of incoming calls by 20-30%, lowering...

By Anna Shevtsova

4 min read

Support for Delivery Companies

Support for Delivery Companies

From 2015 to 2020, the food delivery market in the US grew by more than...

By Anna Shevtsova

4 min read

Customer Support vs. Customer Success

Customer Support vs. Customer Success

Having talked about Customer Success fairly recently, we decided to dive even deeper into the...

By Anna Shevtsova

4 min read

E-Learning Support

E-Learning Support

Since the start of the millennium, e-learning has grown by almost 900%. The worldwide e-learning...

By Anna Shevtsova

5 min read

Active Listening in Customer Support

Active Listening in Customer Support

About 55% of time of human communication is devoted to listening. This percentage is way...

By Anna Shevtsova

5 min read

Support for Banking Systems

Support for Banking Systems

In 2017 Global Findex stated that 69% of adults (age 15-64) had opened a bank...

By Anna Shevtsova

6 min read

B2B Customer Satisfaction

B2B Customer Satisfaction

90% of users stay with brands offering high quality of customer service. The probability of...

By Anna Shevtsova

4 min read

Support for Senior Customers

Support for Senior Customers

Senior people add up to about 9% of the entire world population. Like everyone else,...

By Anna Shevtsova

5 min read

Micromobility Support

Micromobility Support

Since 2010 the number of shared micromobility trips has increased by more than 42000% in...

By Anna Shevtsova

6 min read