What Is PCI DSS?
According to Verizon, in 2019 71% of data breaches were financially motivated. IBM estimated that...
By Anna Shevtsova
6 min read
58 articles by:
Anna Shevtsova
Anna has been working as a writer for 5 years. She previously wrote about financial markets, conducting the research on the state of bonds and stocks on a daily basis. She is a keen reader with interest in historical literature and international cuisine. Her latest obsession — customer communication and ways to perfect it. If you want to connect with Anna, follow her on LinkedIn.
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Improving Customer Experience With Video
Over 80% of traffic is devoted to video. More than 27% of users claim to...
By Anna Shevtsova
5 min read
How 5G Will Impact Customer Service
5G connection is predicted to surpass 1 billion connections in 2023. It is already online...
By Anna Shevtsova
5 min read
Customer Service in a Crisis
In 2020 an average business saw an increase in calls marked as ‘difficult’ by more...
By Anna Shevtsova
6 min read
BaaS — Blockchain as a Service
BaaS — Blockchain as a Service is a young industry not as embraced by businesses...
By Anna Shevtsova
5 min read
Customer Experience Analytics: Definition, Metrics, Customer Journey
Customer experience analytics is a perfect way for businesses to improve their service and attract...
By Anna Shevtsova
6 min read
Customer Service Level: Definition, Standards, Measuring
Customer service level, if established correctly, can become a defining feature of any call or...
By Anna Shevtsova
5 min read
Call Center Quality Monitoring
Quality of service is an asset. With an abundance of choices in the market it...
By Anna Shevtsova
6 min read
Signs You Need to Start Outsourcing
About 300 000 positions are outsourced every year. Different businesses hire outsourcing companies for different...
By Anna Shevtsova
5 min read
