SUPerhero Story — Victoria
Today we learn a story of another SUPer who had her life changed during the...
By Anna Shevtsova
Updated: 07/12/24
10 min read
110 articles by:
Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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SUPerhero Story — Tamara
Today, we want to share a story of another SupportYourApper who faced the horror of...
By Anna Shevtsova
Updated: 07/12/24
4 min read
SUPerhero Story — Daryna
Today we are learning the story of Daryna — another amazing SUPer who had to...
By Anna Shevtsova
Updated: 07/12/24
4 min read
SUPerhero Story — Elmira
Today, we are telling a story of Elmira — a brave SupportYourApper who fled from...
By Anna Shevtsova
Updated: 07/12/24
3 min read
SUPerhero Story — Anna
To keep on spreading the truth about the war that russia brought to our free...
By Anna Shevtsova
Updated: 07/12/24
3 min read
SUPerhero Story — Yaroslava
Today, we start our series of interviews with our team members and the way an...
By Anna Shevtsova
Updated: 07/12/24
4 min read
Mistakes of Customer Service Automation
Increased expectations put a great burden on support teams and can prompt a decrease in...
By Anna Shevtsova
Updated: 04/29/25
4 min read
The How-To’s of Creating a Knowledge Base
Proactive approach to customer service can decrease the number of incoming calls by 20-30%, lowering...
By Anna Shevtsova
Updated: 11/25/21
4 min read
Support for Delivery Companies
From 2015 to 2020, the food delivery market in the US grew by more than...
By Anna Shevtsova
Updated: 12/19/23
4 min read