Anna Shevtsova
56 articles by:

Anna Shevtsova

Editor at Large, at Support Your App.

Support Outsourcing Planning: How’s and Why’s

Support Outsourcing Planning: How’s and Why’s

Planning. It seems that in our world this word and this technique is overused. We...

By Anna Shevtsova

6 min read

Support for E-Commerce Companies

Support for E-Commerce Companies

In the last 5 years, e-commerce sales have increased by a whopping 171%. This means...

By Anna Shevtsova

9 min read

Support for Fintech Companies

Support for Fintech Companies

With the rise of technology, a lot of market segments are going through a boom....

By Anna Shevtsova

8 min read

Customer Satisfaction KPIs

Customer Satisfaction KPIs

It is no secret that in the modern business world, client’s happiness is one of...

By Anna Shevtsova

5 min read

How to Mitigate Data Breaches Risks in Cybersecurity

How to Mitigate Data Breaches Risks in Cybersecurity

Security. When it comes to the tech segment, it is one of the most important...

By Anna Shevtsova

8 min read

Case Studies on Call Center Quality Assurance Within Our Company SupportYourApp

Case Studies on Call Center Quality Assurance Within Our Company SupportYourApp

It is said that 97 percent of customers claim that good quality of service plays...

By Anna Shevtsova

5 min read

Why Are Customer Complaints Important for Improving Your Business

Why Are Customer Complaints Important for Improving Your Business

Anytime a customer is leaving a complaint with a support team, the vendors think that...

By Anna Shevtsova

7 min read

Benefits of Good Customer Service — Practical Advice

Benefits of Good Customer Service — Practical Advice

Advantages of good customer service. It all seems so obvious. The better the customer service...

By Anna Shevtsova

6 min read

How We Train Our Teams to Deliver Support for a Complicated Product Fast and Efficiently?

How We Train Our Teams to Deliver Support for a Complicated Product Fast and Efficiently?

Training a support team is not an easy task. One needs a lot of resources...

By Anna Shevtsova

5 min read