Support Outsourcing Planning: How’s and Why’s
Planning. It seems that in our world this word and this technique is overused. We...
By Anna Shevtsova
6 min read
56 articles by:
Anna Shevtsova
Editor at Large, at Support Your App.
Support for E-Commerce Companies
In the last 5 years, e-commerce sales have increased by a whopping 171%. This means...
By Anna Shevtsova
9 min read
Support for Fintech Companies
With the rise of technology, a lot of market segments are going through a boom....
By Anna Shevtsova
8 min read
Customer Satisfaction KPIs
It is no secret that in the modern business world, client’s happiness is one of...
By Anna Shevtsova
5 min read
How to Mitigate Data Breaches Risks in Cybersecurity
Security. When it comes to the tech segment, it is one of the most important...
By Anna Shevtsova
8 min read
Case Studies on Call Center Quality Assurance Within Our Company SupportYourApp
It is said that 97 percent of customers claim that good quality of service plays...
By Anna Shevtsova
5 min read
Why Are Customer Complaints Important for Improving Your Business
Anytime a customer is leaving a complaint with a support team, the vendors think that...
By Anna Shevtsova
7 min read
Benefits of Good Customer Service — Practical Advice
Advantages of good customer service. It all seems so obvious. The better the customer service...
By Anna Shevtsova
6 min read
How We Train Our Teams to Deliver Support for a Complicated Product Fast and Efficiently?
Training a support team is not an easy task. One needs a lot of resources...
By Anna Shevtsova
5 min read
