Anastasiia Nesterova
5 articles by:

Anastasiia Nesterova

Anastasiia is a professional writer with a diverse background. She used to write about IT, logistics, business, but now her main interest is customer support and communication. Anastasiia’s biggest passion is reading — she prefers books over anything. She believes that the greatest thing a keen reader can do is to write themselves.

SupportYourApp Manifesto: Making Of

SupportYourApp Manifesto: Making Of

We are all supporters. This is SupportYourApp’s motto and the main idea of our manifesto....

By Anastasiia Nesterova

6 min read

My SupportYourApp Career Growth: How I Transitioned From Customer Care to People Operations

My SupportYourApp Career Growth: How I Transitioned From Customer Care to People Operations

Max, our People Experience Manager, started his career at SupportYourApp as a customer support agent...

By Anastasiia Nesterova

6 min read

Benefits of AI in Customer Support

Benefits of AI in Customer Support

AI technologies can enhance business productivity by up to 40%. But can artificial intelligence really...

By Anastasiia Nesterova

3 min read

Customer Service Empathy Training

Customer Service Empathy Training

For professional customer support representatives, there is no better tool for gaining customer loyalty than...

By Anastasiia Nesterova

5 min read

Managing Teams During Turbulent Times

Managing Teams During Turbulent Times

The war in Ukraine impacted the global economy so much that running business “as usual”...

By Anastasiia Nesterova

5 min read