How to Support Your Mental Health While Supporting Customers
Ensuring constant personal growth, being a valuable community member, maintaining work-life balance… Already sounds like...
By Anastasiia Nesterova
Updated: 04/10/25
7 min read
23 articles by:
Anastasiia Nesterova
Anastasiia has a diverse background in writing, spanning IT, logistics, and business. Now, she focuses on customer support and communication, combining her expertise with a passion for clear and effective messaging. A true book lover, she believes there’s nothing better than getting lost in a great story — and that the best way to honor books is to write one yourself.
Customer Support on Social Media
90% of people who have social media accounts have used them to communicate with brands,...
By Anastasiia Nesterova
Updated: 04/10/25
4 min read
Good to Great: The Best Supporters for the Wellness Industry
Coming back with one more article in our series “Good to Great”. Today, we’re focusing...
By Anastasiia Nesterova
Updated: 04/10/25
5 min read
Support for Supporters: Why Businesses Should Have People Experience Managers
Today, companies are in a constant race to deliver the best customer experience. But what...
By Anastasiia Nesterova
Updated: 07/08/24
7 min read
My Journey With SupportYourApp: From a Support Consultant to Building a Department From Scratch
We are here today with one of the most fascinating career stories at SupportYourApp. Kseniia...
By Anastasiia Nesterova
Updated: 04/10/25
8 min read
Good to Great: Best Supporters for the Software Industry
Keeping on with our much-beloved series of “Good to Great”, today we are focusing on...
By Anastasiia Nesterova
Updated: 04/09/25
5 min read
Learning From Mistakes: 6 Examples of Bad Customer Service and How to Avoid Them
Poor customer service costs businesses about $62 million a year. This number may be frightening,...
By Anastasiia Nesterova
Updated: 04/25/25
8 min read
My Career Journey: Support as a Lifestyle
Another success story is here! Our Service Delivery Manager, Vincent, shares stories about his experience...
By Anastasiia Nesterova
Updated: 07/12/24
7 min read
Your Guide on Customer Journey Mapping for B2B
A customer journey map for the B2B segment is one of the most useful tools...
By Anastasiia Nesterova
Updated: 04/09/25
9 min read