Anastasiia Nesterova
13 articles by:

Anastasiia Nesterova

Anastasiia is a professional writer with a diverse background. She used to write about IT, logistics, business, but now her main interest is customer support and communication. Anastasiia’s biggest passion is reading — she prefers books over anything. She believes that the greatest thing a keen reader can do is to write themselves.

My Journey With SupportYourApp: From a Supporter to a Talent Searcher

My Journey With SupportYourApp: From a Supporter to a Talent Searcher

In just two years, our team member, Maria, made her way from a support consultant...

By Anastasiia Nesterova

8 min read

Gaining Your Brand’s Fans: Why Customer Retention Is Important

Gaining Your Brand’s Fans: Why Customer Retention Is Important

Acquiring new customers is something most businesses focus on. At the same time, retaining existing...

By Anastasiia Nesterova

10 min read

Good to Great: Who Are the Best Supporters for Telemarketing?

Good to Great: Who Are the Best Supporters for Telemarketing?

We’re back with portraying perfect support consultants for industries with their specific demands. Today, we...

By Anastasiia Nesterova

3 min read

My Career Journey: From Zero Experience to a Senior Manager

My Career Journey: From Zero Experience to a Senior Manager

How does it feel to work at SupportYourApp? Sara, our Senior Delivery Manager, shared her...

By Anastasiia Nesterova

8 min read

Your Roadmap on How to Improve Customer Experience

Your Roadmap on How to Improve Customer Experience

Post-pandemic reality brought us major changes in terms of customer behavior and expectations. Experience became...

By Anastasiia Nesterova

11 min read

Good to Great: Who Are the Best Supporters for E-Commerce Projects?

Good to Great: Who Are the Best Supporters for E-Commerce Projects?

Exceptional service quality can only be achieved with high-class professionals on board. Each industry has...

By Anastasiia Nesterova

4 min read

My Career Path: Growing From a Newbie to a Master of Communication

My Career Path: Growing From a Newbie to a Master of Communication

It’s time for a new success story! This time Olha, our Service Delivery Manager, will...

By Anastasiia Nesterova

6 min read

How Team’s Wellbeing Drives Customers’ Delight

How Team’s Wellbeing Drives Customers’ Delight

There is a strong statistical link between team’s wellbeing and customers’ satisfaction. Forbes discovered people...

By Anastasiia Nesterova

3 min read

SupportYourApp Manifesto: Making Of

SupportYourApp Manifesto: Making Of

We are all supporters. This is SupportYourApp’s motto and the main idea of our manifesto....

By Anastasiia Nesterova

6 min read