What to Expect, When It’s Unexpected: How We Deal With Complicated Requests
Very often customer support consultants have to deal with a huge workload. Their chats, emails...
By Anna Shevtsova
Updated: 06/25/25
5 min read
How We Onboard Our Consultants to Be Your Best Customer Support (remotely)
It is true, the entire world’s workflow is disrupted at the moment. But we at...
By Anna Shevtsova
Updated: 06/25/25
5 min read
Taking Ownership in Our Customer Groups. How Can We Bring Positive Changes for Our Customers?
Motivating the professionals in the company to care about the business, as if it is...
By Anna Shevtsova
Updated: 04/30/25
5 min read
Checklist for Launching Customer Support
So your business is growing. After a thorough assessment, you have decided that a simple...
By Veronika Gladchuk
Updated: 06/13/25
5 min read
How Does SupportYourApp Continue to Successfully Onboard Clients While Working on Remote?
New clients. What does a company so right after signing a new client? Well, we...
By Anna Shevtsova
Updated: 08/07/25
5 min read
Our Success Is the Success of Our Clients – How Do We Track It?
It is hard to overstate the importance of customer service in development of a business....
By Veronika Gladchuk
Updated: 04/18/25
4 min read
Speaking the Same Language: Book Club for SupportYourApp Management Team
Speaking the same language with your colleagues is one of the best things that can...
By Anna Shevtsova
Updated: 12/09/20
5 min read
Understanding Customer Perception and Its Role in Maintaining Your Business
When a potential customer approaches your company for the first time, they probably already have...
By Veronika Gladchuk
Updated: 04/25/25
7 min read
Remote Customer Service Team and Time — How to Make the Process Smooth and Organized?
Working outside the office and being able to choose your working environment are among the...
By Anna Shevtsova
Updated: 04/03/25
9 min read