Will ChatGPT Make Customer Support More Human?
ChatGPT is the talk of the town. This newest OpenAI technology has made a lot...
By Anna Shevtsova
Updated: 06/13/25
4 min read
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Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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The CEO and Managing Partner of SupportYourApp Included in Inc.’s 200 List
Daria Leshchenko, the CEO and Managing Partner at SupportYourApp has been included into the Inc....
By Anna Shevtsova
Updated: 07/12/24
< 1 min read
Omnichannel Customer Engagement Strategy: Benefits and Steps to Create It
Should a business invest a lot in creating an unforgettable customer experience? With 89% of...
By Svitlana Biloshkura
Updated: 06/25/25
9 min read
Improving Customer Service in Banking Is Crucial in 2023 and Beyond
50.72% of banking customers state that trust in their bank is the most important factor...
By Anna Shevtsova
Updated: 04/09/25
5 min read
Good to Great: Who Are the Best Supporters for Telemarketing?
We’re back with portraying perfect support consultants for industries with their specific demands. Today, we...
By Anastasiia Nesterova
Updated: 05/14/25
3 min read
What Is Customer Experience KPI, and How Can Businesses Improve It?
Tracking KPIs for customer experience is important to understand what customers want and what a...
By Anna Shevtsova
Updated: 04/25/25
10 min read
Digital Customer Experience Transformation: Evolution, Trends, and Opportunities
Digital customer experience is a term that covers all customer online interactions with a brand....
By Svitlana Biloshkura
Updated: 07/12/24
7 min read
My Career Journey: From Zero Experience to a Senior Manager
How does it feel to work at SupportYourApp? Sara, our Senior Delivery Manager, shared her...
By Anastasiia Nesterova
Updated: 07/12/24
8 min read
How to Personalize Customer Experience: Personalization Strategy in 7 Steps
The era of digital customer experience transformation streamlines the challenges set to businesses in terms...
By Svitlana Biloshkura
Updated: 04/09/25
8 min read