How to Reduce Customer Churn: The Commonsense Approach
Why should companies learn how to reduce customer churn? The short answer is that convincing...
By Anna Shevtsova
Updated: 08/29/25
13 min read
105 articles by:
Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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Everything You Need to Know About Conversational AI in Customer Support
AI has long become an irreplaceable helper for customer support and service teams. Support professionals...
By Anna Shevtsova
Updated: 07/17/25
6 min read
What Are Customer Engagement Metrics & Why Are They Important?
Customer engagement metrics are measurements used to assess and evaluate customer interaction, involvement, and satisfaction...
By Anna Shevtsova
Updated: 04/25/25
7 min read
SupportYourApp Is Recognized by GoodFirms as the Best Company to Work With
The text is a courtesy of GoodFirms Customer expectations have evolved more than ever before,...
By Anna Shevtsova
Updated: 05/30/25
3 min read
What Is a Good Retention Rate, and How Can Companies Achieve It?
What is a good retention rate, and how can companies achieve it? There is no...
By Anna Shevtsova
Updated: 06/25/25
7 min read
Will ChatGPT Make Customer Support More Human?
ChatGPT is the talk of the town. This newest OpenAI technology has made a lot...
By Anna Shevtsova
Updated: 06/13/25
4 min read
The CEO and Managing Partner of SupportYourApp Included in Inc.’s 200 List
Daria Leshchenko, the CEO and Managing Partner at SupportYourApp has been included into the Inc....
By Anna Shevtsova
Updated: 07/12/24
< 1 min read
Improving Customer Service in Banking Is Crucial in 2025 and Beyond
50.72% of banking customers state that trust in their bank is the most important factor...
By Anna Shevtsova
Updated: 08/29/25
5 min read
The Best Strategies for Customer Experience
32% of customers will leave a brand they love after one bad experience. Considering customer...
By Anna Shevtsova
Updated: 04/30/25
10 min read