How to Develop an Effective Training Program
Learning has become a part of today’s culture — from personal development to a professional...
By Kseniia Barchenko
Updated: 04/10/25
6 min read
What Is Learning and Development?
In today’s fast-changing, tech-driven era, business success relies on employee adaptability and expertise. To stay...
By Svitlana Biloshkura
Updated: 03/21/25
12 min read
Support for Supporters: Why Businesses Should Have People Experience Managers
Today, companies are in a constant race to deliver the best customer experience. But what...
By Anastasiia Nesterova
Updated: 07/08/24
7 min read
What Is Customer Retention and How Does It Fuel Business Growth?
When customers reflect on companies they hold in high regard, which ones spring into their...
By Svitlana Biloshkura
Updated: 04/09/25
12 min read
Keys to Great Customer Success Teams
In recent times, the landscape of customer acquisition has undergone a significant transformation, leading to...
By Svitlana Biloshkura
Updated: 04/09/25
12 min read
My Journey With SupportYourApp: From a Support Consultant to Building a Department From Scratch
We are here today with one of the most fascinating career stories at SupportYourApp. Kseniia...
By Anastasiia Nesterova
Updated: 04/10/25
8 min read
Customer Success Metrics: A Roadmap to Business Growth
According to Gartner, businesses are putting a lot of effort into improving how customers feel...
By Svitlana Biloshkura
Updated: 04/09/25
15 min read
What Is Customer Success? Strategies and Definitions
In the current business landscape, customer-centricity is not just a buzzword but a prevailing trend....
By Svitlana Biloshkura
Updated: 04/09/25
14 min read
Can Support Teams Become Best Buddies With Generative AI?
Generative AI technologies like ChatGPT, Bard, and DALL-E have rattled the world of communication in...
By Anna Shevtsova
Updated: 04/10/25
4 min read
