Challenges make us stronger, right? We've certainly been through our share of those for the past 13 years. Victories, failures, lessons — all of these bring invaluable experience, no doubt. Here we share our adventure with you.
Post-Chatbot Survival Guide
What modern customers expect today.
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Today, staying competitive in business requires also considering the costs of operations. Most companies using...
By Iuliia Moroz
Updated: 05/14/25
12 min read
In 2025, outsourcing customer service companies became critical for e-commerce businesses that want to maintain...
By Anna Shevtsova
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Top-notch customer support is about efficiency, scalability, and customization. That’s why AI customer support software...
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Burnout is considered one of the most frequent effects felt by customer support consultants. It...
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Businesses facing rapid growth or an increasing need for optimizing their core competencies often decide...
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In the pursuit of customer satisfaction, companies often heavily invest in cutting-edge technology, comprehensive training...
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Ensuring constant personal growth, being a valuable community member, maintaining work-life balance… Already sounds like...
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Outsourcing customer support is a great way for businesses to ensure diversification and rapid growth...
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90% of people who have social media accounts have used them to communicate with brands,...
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Updated: 07/22/25
4 min read
