Blog on Customer Service & Outsourcing for Startups and Enterprises

Call Center Best Practices for an Unparalleled Business Growth

Customer satisfaction and the ability to leverage your call center’s resources effectively often affect success...

By Iuliia Moroz

Updated: 08/21/24

11 min read

Today, staying competitive in business requires also considering the costs of operations. Most companies using...

By Iuliia Moroz

Updated: 08/21/24

12 min read

In 2024, outsourcing customer service companies became a very important thing for e-commerce businesses that...

By Anna Shevtsova

Updated: 12/19/24

8 min read

Top-notch customer support is about efficiency, scalability, and customization. That’s why AI customer support software...

By Anna Shevtsova

Updated: 03/26/25

11 min read

Burnout is considered one of the most frequent effects felt by customer support consultants. It...

By Anna Shevtsova

Updated: 12/30/24

4 min read

Businesses facing rapid growth or an increasing need for optimizing their core competencies often decide...

By Anna Shevtsova

Updated: 07/12/24

13 min read

In the pursuit of customer satisfaction, companies often heavily invest in cutting-edge technology, comprehensive training...

By Ilya Patricha

Updated: 07/12/24

5 min read

Ensuring constant personal growth, being a valuable community member, maintaining work-life balance… Already sounds like...

By Anastasiia Nesterova

Updated: 12/30/24

7 min read

Outsourcing customer support is a great way for businesses to ensure diversification and rapid growth...

By Yurii Maidan

Updated: 07/12/24

4 min read