Challenges make us stronger, right? We've certainly been through our share of those for the past 13 years. Victories, failures, lessons — all of these bring invaluable experience, no doubt. Here we share our adventure with you.
Is Human Support Doomed?
Check out our latest eBook to find out.
♥︎ Like us on ↓ Facebook.
We post nice stuff.
Call center outsourcing was initially seen as a cost-saving measure, but businesses are learning, so...
By Iuliia Moroz
Updated: 04/09/25
9 min read
As companies are under constant pressure to maintain a competitive edge, scaling customer support operations...
By Iuliia Moroz
Updated: 04/22/25
9 min read
Introduction Q: Yurii, tell us a bit more about your current role and main responsibilities?...
By Kseniia Savchenko
Updated: 12/30/24
5 min read
Contemporary businesses constantly seek effective solutions to their customer service and reach clients via effective...
By Iuliia Moroz
Updated: 10/21/24
9 min read
Some businesses choose to outsource their call centers; others prefer to keep them in-house. Whatever...
By Iuliia Moroz
Updated: 04/09/25
10 min read
Customer satisfaction and the ability to leverage your call center’s resources effectively often affect success...
By Iuliia Moroz
Updated: 04/09/25
11 min read
Today, staying competitive in business requires also considering the costs of operations. Most companies using...
By Iuliia Moroz
Updated: 05/08/25
12 min read
In 2025, outsourcing customer service companies became critical for e-commerce businesses that want to maintain...
By Anna Shevtsova
Updated: 04/22/25
8 min read
Top-notch customer support is about efficiency, scalability, and customization. That’s why AI customer support software...
By Anna Shevtsova
Updated: 04/22/25
11 min read
