Blog on Customer Service & Outsourcing for Startups and Enterprises

Customer Support vs Technical Support

Customer service teams wear many hats. They resolve issues, track orders, and help users with...

By Anastasiia Svyrydenko

Updated: 04/01/25

11 min read

Introduction Q: Maksym, your role is brand new for the company. What are your main...

By Anastasiia Svyrydenko

Updated: 04/10/25

5 min read

Internationally, businesses are growing to understand how outsourcing their customer service benefits their operations and...

By Anastasiia Svyrydenko

Updated: 07/22/25

11 min read

Choosing the right customer support partner is a big decision — one that directly impacts...

By SupportYourApp

Updated: 05/01/25

< 1 min read

According to the World Bank, 76% of the worldwide population has banking accounts — a...

By Anastasiia Svyrydenko

Updated: 08/05/25

12 min read

Nowadays, having a mobile app isn’t just an option for many businesses — it’s essential...

By Anastasiia Svyrydenko

Updated: 07/31/25

10 min read

Compared to companies that offer software as a one-time purchase, SaaS (Software-as-a-Service) companies have multiple...

By Iuliia Moroz

Updated: 04/09/25

10 min read

Introduction Q: Paul, you recently stepped into the role of Chief of Delivery Operations after...

By Iuliia Moroz

Updated: 04/10/25

5 min read

Today’s business environment presents a dynamic but challenging opportunity for ambitious companies rivaling for customers’...

By Iuliia Moroz

Updated: 07/02/25

13 min read