Signs You Need to Start Outsourcing
About 300 000 positions are outsourced every year. Different businesses hire outsourcing companies for different...
By Anna Shevtsova
Updated: 09/29/25
5 min read
2020 — SupportYourApp Results
2020 has been challenging. There have been changes and occasions that will influence the way...
By Daria Leshchenko
Updated: 09/30/25
3 min read
Support for the Gaming Industry
The gaming industry is one of the fastest growing industries in the present market. 3...
By Anna Shevtsova
Updated: 06/25/25
6 min read
Customer Support Trends in 2021: More Empathy, Human Interaction, Less Mental Health Pressure
In 2018 more than two-thirds of companies competed primarily on the basis of customer experience....
By Daria Leshchenko
Updated: 10/22/25
6 min read
Customer Service Language
Customers do not think about it at all, but there is a certain art to...
By Anna Shevtsova
Updated: 11/26/25
8 min read
Evolution of Customer Communication Channels
Customer communication just like any other thing in the world is evolving. And its evolution...
By Anna Shevtsova
Updated: 10/15/25
7 min read
IT Support for the Hospitality Industry
The hospitality industry has taken a hit ever since the COVID-19 pandemic broke out. In...
By Anna Shevtsova
Updated: 12/10/25
9 min read
SaaS vs. Software. What Are Their Differences and Similarities?
The world is pacing fast. Every day we come close with new developments and new...
By Anna Shevtsova
Updated: 11/25/25
11 min read
DaaS — Device as a Service
Device as a Service (DaaS) is an emerging trend that is rapidly growing and gaining...
By Anna Shevtsova
Updated: 08/07/25
9 min read