Blog on Customer Service & Outsourcing

Improving Customer Experience With Video

Over two-thirds of internet traffic is devoted to video. More than 27% of users claim...

By Anna Shevtsova

Updated: 10/15/25

5 min read

5G connection is predicted to surpass 1 billion connections in 2023. It is already online...

By Anna Shevtsova

Updated: 09/04/25

5 min read

BaaS — Blockchain as a Service is a young industry not as embraced by businesses...

By Anna Shevtsova

Updated: 11/27/25

5 min read

Customer experience analytics is a perfect way for businesses to improve their service and attract...

By Anna Shevtsova

Updated: 11/26/25

6 min read

About 300 000 positions are outsourced every year. Different businesses hire outsourcing companies for different...

By Anna Shevtsova

Updated: 09/29/25

5 min read

2020 has been challenging. There have been changes and occasions that will influence the way...

By Daria Leshchenko

Updated: 01/27/26

3 min read

The gaming industry is one of the fastest growing industries in the present market. 3...

By Anna Shevtsova

Updated: 06/25/25

6 min read

In 2018 more than two-thirds of companies competed primarily on the basis of customer experience....

By Daria Leshchenko

Updated: 10/22/25

6 min read

Customers do not think about it at all, but there is a certain art to...

By Anna Shevtsova

Updated: 01/16/26

8 min read