Blog on Customer Service & Outsourcing for Startups and Enterprises

What Is Customer Value and How to Build It?

Both in B2B and in B2C, ‘value’ has several meanings. Most often, it defines a...

By Anna Shevtsova

Updated: 07/29/21

5 min read

Keeping on with our series of articles about different customer communication tools, today we will...

By Nick Ryabchenko

Updated: 04/09/25

5 min read

KPO and BPO are practices leveraged by businesses with different needs. What is the difference...

By Anna Shevtsova

Updated: 04/09/25

4 min read

KPO, or Knowledge Process Outsourcing market, is estimated to grow to $45.18 billion by 2025....

By Anna Shevtsova

Updated: 04/10/23

6 min read

69% of customers say they shop more frequently with the brands, offering consistent customer service....

By Anna Shevtsova

Updated: 07/01/21

7 min read

In 2020 about 56% of global retailers faced moderate production chain disruptions. More than 58%...

By Anna Shevtsova

Updated: 04/09/25

6 min read

Check out SupportYourApp “Impressive Outsourced Customer Support Stats and Facts” infographic below to see how...

By Anna Shevtsova

Updated: 04/10/23

7 min read

Bad customer service costs US companies $62 billion annually. 8 out of 10 customers say...

By Veronica Filipkova

Updated: 04/09/25

4 min read

According to a PWC study, 73% of customers say customer experience is one of the...

By Daria Leshchenko

Updated: 04/09/25

4 min read