Keeping on with our series of articles about different customer communication tools, today we will talk about a Facebook marketing chatbot tool, MobileMonkey.
In this article, we'll cover:
What Is MobileMonkey?
MobileMonkey is one of the top marketing chatbots that connects with Facebook Messenger to create a powerful and teachable chatbot. With about 50% of businesses considering implementing an AI-powered chatbot into their system, support teams already using MobileMonkey are at a clear advantage.
It is reported that businesses and users exchange around 20 billion messages via Facebook Messenger monthly. There are about 300 thousand chatbots active in Messenger. These numbers as well as MobileMonkey reviews prove businesses want and do leverage AI chatbots for customer communication via Facebook and Messenger.
MobileMonkey Review: Main Features
While MobileMonkey has a broad functionality, there are several features that can help businesses across all segments benefit from the software.
Unified MobileMonkey Inbox
Adopting an omnichannel approach will satisfy as many as 90% of customers who use multiple devices and ways to connect with support teams. 75% of customers expect businesses to have consistent quality of communication across all channels, which is hard to do without an omnichannel approach for the customer support team.
MobileMonkey has a unified inbox that gathers all messages and allows support consultants to have the entire scope of communication in a single window. This ensures quick answers and high quality of communication.
SMS Messages
Even with messengers on the rise, about 65% of the world’s population still use SMS messages for daily communication. SMS is a preferred way of getting notifications from businesses in the 18-34 age bracket. Marketing and customer service departments can’t afford to overlook this communication channel.
MobileMonkey can help businesses send out SMS marketing messages and surveys, which would spread their reach and enhance their customer communication. Businesses can set up their own MobileMonkey SMS chatbot that can handle customer communication and simultaneously free a customer support team from the need to manually answer every question.
AI and NLP MobileMonkey Chatbot
MobileMonkey reviews point out one of the most important features of the software — it can analyze messages and group them in accordance with different keywords. It doesn’t support grouping messages by intent or synonyms, though.
Templates and Duplication
MobileMonkey provides businesses with 23 free templates. Its Team Plan extends business abilities to leverage communication templates by providing access to the Template Sharing feature. Chatbot flows and elements can be duplicated, ensuring a more optimal chatbot performance.
Integrations
MobileMonkey data can be integrated with various apps. It helps make communication more efficient and smooth. Among others, MobileMonkey can integrate with:
- Asana
- Mailchimp
- Gmail
- Google Forms
- WordPress
- Instagram and countless others.
These integrations allow MobileMonkey website widget to be one of the most versatile chatbot builders.
MobileMonkey Review: Pricing
There are 4 MobileMonkey plans:
Free
MobileMonkey free plan is perfect for businesses that want to leverage their Facebook customer communication and do not require any additional technical features.
- ✅ Send Credit: 1000/per month
- ✅ OmniChat
- ✅ Unlimited contact leads
- ✅ 1 user
- ✅ Drip campaigns
- ✅ Share links
- ✅ HTML elements
- ✅ Landing pages
- ✅ Audiences
Pro
Cost: $14.25 per month. Business is billed annually.
According to MobileMonkey reviews, this plan allows scaling the customer support team and provides more messaging credit.
- ✅ Send Credit: 2000/per month
- ✅ OmniChat
- ✅ Unlimited contact leads
- ✅ 2 users
- ✅ Drip campaigns
- ✅ Share links
- ✅ HTML elements
- ✅ Landing pages
- ✅ Audiences
- ✅ Email and live chat support
- ✅ Lead alert widget
- ✅ Facebook Ads
- ✅ Scheduled messages
- ✅ Zapier integration
Unicorn
Cost: $36.75 per user per month. Business is billed annually.
Besides basic MobileMonkey chatbot, provides SMS phone number for SMS marketing, Facebook Ads integration and bot analytics.
- ✅ Send Credit: 6500/per month
- ✅ OmniChat
- ✅ Unlimited contact leads
- ✅ 3 users
- ✅ Drip campaigns
- ✅ Share links
- ✅ HTML elements
- ✅ Landing pages
- ✅ Audiences
- ✅ Email and live chat support
- ✅ Lead alert widget
- ✅ Scheduled messages
- ✅ Zapier integration
- ✅. Facebook Ads integration
- ✅ Additional users for $19 per month
- ✅ Bot analytics
Team
Cost: $299 per user per month. Business is billed annually.
This MobileMonkey plan provides 1-hour premier onboarding, customer attributes and comment guards.
- ✅ Send Credit: 100.000/per month
- ✅ OmniChat
- ✅ Unlimited contact leads
- ✅ 5 users
- ✅ Drip campaigns
- ✅ Share links
- ✅ HTML elements
- ✅ Landing pages
- ✅ Audiences
- ✅ Email and live chat support
- ✅ Lead alert widget
- ✅ Scheduled messages
- ✅ Zapier integration
- ✅. Facebook Ads integration
- ✅ Additional users for $29 per month
- ✅ Bot analytics
- ✅ Bot cloning and templates sharing
MobileMonkey pricing allows businesses with a small communication flow to leverage MobileMonkey to their benefit.
MobileMonkey Competitors
Zendesk Support Suite vs. MobileMonkey
While Zendesk Support Suite has a much broader functionality — a support team can use it to provide not only chat, but social media, voice, email, and other types of customer support, when compared to MobileMonkey reviews, there are certain disadvantages. It is more expensive, which makes ROI more difficult.
Intercom vs. MobileMonkey
Both Intercom and MobileMonkey reviews say they can be implemented by support and marketing teams to satisfy customers with top-notch customer support. On the other hand, both Intercom and MobileMonkey reviews point out that MobileMonkey is easier to set up and provides a possibility to market through SMS — a feature missing from Intercom functionality.
Drift vs. MobileMonkey
Drift is a live chat tool. Even though it might seem like a cheaper option — its entry level is entirely free, its premium package makes ROI more difficult, which is a crucial point for small businesses and startups.
QCRM vs. MobileMonkey
QCRM is a SupportYourApp in-house developed chat software used by 51% of our clients. It has a single-window interface that gathers all customer communication and gives our support teams a possibility to provide omnichannel support.
A unique feature of QCRM is QOUSTON — an AL and ML technology that differentiates the sentiment of every customer iteration and helps support consultants to answer customer messages in accordance with its tone and urgency. This makes our communication efficient and ensures a higher customer satisfaction level.
MobileMonkey Pros and Cons
| ✅ | ❌ |
| Free account for small businesses | Slow scalability |
| Large number of integrations | No built-in lead gen integration |
| The use of familiar Facebook software | Uses Facebook Messenger only |
| Good for Facebook marketing | Minimal reporting |
| Can be integrated into a brand’s Facebook page AND its website | Can’t be integrated into any third-party resources |
MobileMonkey is a good chatbot solution for businesses aimed at Facebook marketing and customer communication only. Scaling and growing businesses that want to explore other options of customer communication will be limited by MobileMonkey’s functionality, and can even lose customers because of less-than-efficient communication processes.
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Having been one of the core parts of SupportYourApp, Nick helped to support 50+ products before realizing his vocation of building support processes and integrating all the necessary tools. During the last 5 years he worked with various companies from all around the world, helping them launch their service with SupportYourApp.
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