Customer Support for KYC
New Regulations Are Pushing Companies to Expand KYC Efforts Recent regulations in the financial services...
By Nika Kiriienko
Updated: 01/21/25
4 min read
53 articles by:
Nika Kiriienko
Nika is an independent digital marketer with a real passion for the world of customer service who has been working in the field for the last 10 years. She was born and raised in Kyiv, Ukraine which is where she lives now with her adorable Yorkshire Terrier. Nika loves doing a deep research of modern customers’ behavior which makes her a real pro in understanding their preferences and interests. She loves travel, technical diving, and sports.
5 Reasons for a Healthy Company Environment
Companies are like people – no two are the same. With all the diversity of...
By Nika Kiriienko
Updated: 10/07/24
4 min read
Customer Retention vs. Satisfaction
Problems? Customer retention rate should depend upon the absence of problems. Right? Wrong. As reported, customers...
By Nika Kiriienko
Updated: 12/18/20
2 min read
Customer Support for Blockchain
The tech community had already agreed a few years ago that blockchain is a technological...
By Nika Kiriienko
Updated: 12/09/20
5 min read
Motivate Your Support to Outlast the Holidays
Bells will jingle, snowflakes mingle, as the holiday spirit nears. ‘Tis the season to be...
By Nika Kiriienko
Updated: 12/18/20
3 min read
Evolving Your Customer Support
Finally, the big day has come; you just launched your new app onto the market,...
By Nika Kiriienko
Updated: 12/09/20
3 min read
Support and Reviews Timing
Today I’ve got pretty frustrated with the annoying app review request. The popup up on the...
By Nika Kiriienko
Updated: 12/18/20
3 min read
How Customer Service Helps Startups Compete With Big Companies
According to many well-known respective periodicals of the internet and on paper, such B2B activity...
By Nika Kiriienko
Updated: 12/18/20
3 min read
8 Examples: What Customer Support Shouldn’t Look Like
In our previous article, we’ve discussed customer support in a way it should look like. Today...
By Nika Kiriienko
Updated: 12/09/20
3 min read
