5 Reasons for a Healthy Company Environment
Companies are like people – no two are the same. With all the diversity of...
By Nika Kiriienko
Updated: 10/07/24
4 min read
47 articles by:
Nika Kiriienko
Nika is an independent digital marketer with a real passion for the world of customer service who has been working in the field for the last 10 years. She was born and raised in Kyiv, Ukraine which is where she lives now with her adorable Yorkshire Terrier. Nika loves doing a deep research of modern customers’ behavior which makes her a real pro in understanding their preferences and interests. She loves travel, technical diving, and sports.
Customer Retention vs. Satisfaction
Problems? Customer retention rate should depend upon the absence of problems. Right? Wrong. As reported, customers...
By Nika Kiriienko
Updated: 04/09/25
2 min read
Customer Support for Blockchain
The tech community had already agreed a few years ago that blockchain is a technological...
By Nika Kiriienko
Updated: 12/09/20
5 min read
Motivate Your Support to Outlast the Holidays
Bells will jingle, snowflakes mingle, as the holiday spirit nears. ‘Tis the season to be...
By Nika Kiriienko
Updated: 12/18/20
3 min read
Support and Reviews Timing
Today I’ve got pretty frustrated with the annoying app review request. The popup up on the...
By Nika Kiriienko
Updated: 12/18/20
3 min read
How Customer Service Helps Startups Compete With Big Companies
According to many well-known respective periodicals of the internet and on paper, such B2B activity...
By Nika Kiriienko
Updated: 04/10/25
3 min read
8 Examples: What Customer Support Shouldn’t Look Like
In our previous article, we’ve discussed customer support in a way it should look like. Today...
By Nika Kiriienko
Updated: 04/09/25
3 min read
Women Entrepreneurship Hackathon With Google
Last weekend was full of amazing events and interesting get-togethers, but the one that stood...
By Nika Kiriienko
Updated: 04/10/25
2 min read
10 Strides to Outstanding Customer Support and the Stats to Back Them Up
1. The best-performing companies kept their reply time below 1 minute and also handled cases...
By Nika Kiriienko
Updated: 04/09/25
3 min read