Nika Kiriienko
53 articles by:

Nika Kiriienko

Nika is an independent digital marketer with a real passion for the world of customer service who has been working in the field for the last 10 years. She was born and raised in Kyiv, Ukraine which is where she lives now with her adorable Yorkshire Terrier. Nika loves doing a deep research of modern customers’ behavior which makes her a real pro in understanding their preferences and interests. She loves travel, technical diving, and sports.

Being Customer Centric: What Does It Mean for Your Business?

Being Customer Centric: What Does It Mean for Your Business?

In today’s highly competitive environment, when attracting new and retaining current customers has never been...

By Nika Kiriienko

6 min read

6 Tips About Customer Service You Need to Know

6 Tips About Customer Service You Need to Know

If customers are the lifeblood of a business then customer service representatives are the heart....

By Nika Kiriienko

5 min read

How to Make Your Remote Team More Productive

How to Make Your Remote Team More Productive

The use of remote teams in the technology industry began as a fashionable thing for...

By Nika Kiriienko

6 min read

How Support Should Say “No” to Customers

How Support Should Say “No” to Customers

A customer should be treated like a guest. We aren’t supposed to say “no” to...

By Nika Kiriienko

3 min read

How to Preserve Your Company Culture as You Grow Your Organization

How to Preserve Your Company Culture as You Grow Your Organization

All businesses want growth. The bigger you get, the more customers you can connect with,...

By Nika Kiriienko

5 min read

Daria Leshchenko Accepted Into Forbes Technology Council

Daria Leshchenko Accepted Into Forbes Technology Council

Daria Leshchenko, the founder and CEO of SupportYourApp – a multilingual tech and customer services...

By Nika Kiriienko

2 min read

Defining Great Customer Service

Defining Great Customer Service

Over the past two decades, there have been countless innovations in customer service. Anything from...

By Nika Kiriienko

4 min read

10 Criteria for Selecting a Customer Support Outsourcing Partner

10 Criteria for Selecting a Customer Support Outsourcing Partner

Most startup entrepreneurs have reservations about customer support outsourcing and for good reasons. Customer service is...

By Nika Kiriienko

4 min read

The 5 Stages of Joining a Company

The 5 Stages of Joining a Company

A new job is often a time of excitement in one’s life. And for good reason....

By Nika Kiriienko

4 min read