How Support Should Say “No” to Customers
A Customer Should Be Treated Like a Guest. We Aren’t Supposed to Say “no” to...
By Nika Kiriienko
Updated: 08/29/25
3 min read
45 articles by:
Nika Kiriienko
Nika is an independent digital marketer with a real passion for the world of customer service who has been working in the field for the last 10 years. She was born and raised in Kyiv, Ukraine which is where she lives now with her adorable Yorkshire Terrier. Nika loves doing a deep research of modern customers’ behavior which makes her a real pro in understanding their preferences and interests. She loves travel, technical diving, and sports.
How to Preserve Your Company Culture as You Grow Your Organization
All businesses want growth. The bigger you get, the more customers you can connect with,...
By Nika Kiriienko
Updated: 06/25/25
5 min read
Daria Leshchenko Accepted Into Forbes Technology Council
Daria Leshchenko, the founder and CEO of SupportYourApp – a multilingual tech and customer services...
By Nika Kiriienko
Updated: 12/18/20
2 min read
Defining Great Customer Service
Over the past two decades, there have been countless innovations in customer service. Anything from...
By Nika Kiriienko
Updated: 08/29/25
4 min read
10 Criteria for Selecting a Customer Support Outsourcing Partner
Most startup entrepreneurs have reservations about customer support outsourcing and for good reasons. Customer service is...
By Nika Kiriienko
Updated: 06/16/25
4 min read
The 5 Stages of Joining a Company
A new job is often a time of excitement in one’s life. And for good reason....
By Nika Kiriienko
Updated: 05/29/25
4 min read
Customer Support for KYC
New Regulations Are Pushing Companies to Expand KYC Efforts Recent regulations in the financial services...
By Nika Kiriienko
Updated: 06/19/25
4 min read
5 Reasons for a Healthy Company Environment
Companies are like people – no two are the same. With all the diversity of...
By Nika Kiriienko
Updated: 08/06/25
4 min read
Customer Retention vs. Satisfaction
Problems? Customer retention rate should depend upon the absence of problems. Right? Wrong. As reported, customers...
By Nika Kiriienko
Updated: 04/09/25
2 min read