How to Mitigate Data Breaches Risks in Cybersecurity
Security. When it comes to the tech segment, it is one of the most important...
By Anna Shevtsova
Updated: 08/29/25
8 min read
104 articles by:
Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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Case Studies on Call Center Quality Assurance Within Our Company SupportYourApp
It is said that 97 percent of customers claim that good quality of service plays...
By Anna Shevtsova
Updated: 12/09/20
5 min read
Why Are Customer Complaints Important for Improving Your Business
Anytime a customer is leaving a complaint with a support team, the vendors think that...
By Anna Shevtsova
Updated: 04/29/25
7 min read
Benefits of Good Customer Service — Practical Advice
Advantages of good customer service. It all seems so obvious. The better the customer service...
By Anna Shevtsova
Updated: 05/14/25
6 min read
How We Train Our Teams to Deliver Support for a Complicated Product Fast and Efficiently?
Training a support team is not an easy task. One needs a lot of resources...
By Anna Shevtsova
Updated: 08/14/25
5 min read
SupportYourApp Is Now PCI DSS Level 1 Service Provider Certified!
🤩 SupportYourApp has some exciting news to share with you. We have received a Level...
By Anna Shevtsova
Updated: 06/25/25
< 1 min read
How Can Customer Support of Your Current Clients Improve Conversion Rate for Your Future Acquisitions?
Having a good customer support for your current clients’ end users is sure to bring...
By Anna Shevtsova
Updated: 06/13/25
5 min read
The Subtle Art of Exceptional Customer Service by SupportYourApp
Customer service is a wonderful thing. By perfecting it, you not only create the best...
By Anna Shevtsova
Updated: 06/25/25
6 min read
Team Building — A Perfect Way to Form Personal Bonds in the Workplace. Types and Goals of Team Building. How Do SUPers Do It?
What is a team in an office? It is a group of individuals who have...
By Anna Shevtsova
Updated: 06/25/25
8 min read