Customer Service in Social Media: Best Practices
How often do your customers complain to you over social media? It is estimated that...
By Anna Shevtsova
Updated: 04/29/25
7 min read
110 articles by:
Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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Support Outsourcing Planning: How’s and Why’s
Planning. It seems that in our world this word and this technique is overused. We...
By Anna Shevtsova
Updated: 04/29/25
6 min read
Support for E-Commerce Companies
In the last 5 years, e-commerce sales have increased by a whopping 171%. This means...
By Anna Shevtsova
Updated: 04/29/25
9 min read
Support for Fintech Companies
With the rise of technology, a lot of market segments are going through a boom....
By Anna Shevtsova
Updated: 04/29/25
8 min read
Customer Satisfaction KPIs
It is no secret that in the modern business world, client’s happiness is one of...
By Anna Shevtsova
Updated: 04/29/25
5 min read
How to Mitigate Data Breaches Risks in Cybersecurity
Security. When it comes to the tech segment, it is one of the most important...
By Anna Shevtsova
Updated: 04/29/25
8 min read
Case Studies on Call Center Quality Assurance Within Our Company SupportYourApp
It is said that 97 percent of customers claim that good quality of service plays...
By Anna Shevtsova
Updated: 12/09/20
5 min read
Why Are Customer Complaints Important for Improving Your Business
Anytime a customer is leaving a complaint with a support team, the vendors think that...
By Anna Shevtsova
Updated: 04/29/25
7 min read
Benefits of Good Customer Service — Practical Advice
Advantages of good customer service. It all seems so obvious. The better the customer service...
By Anna Shevtsova
Updated: 04/29/25
6 min read