Today we have finally reached the pièce de résistance of our customer communication tools reviews — SupportYourApp in-house built customer service software QCRM.
What makes it special, and why have we built it in the first place?
In this article, we'll cover:
What Is QCRM Customer Service Software?
QCRM is a SupportYourApp-built omnichannel customer support software. It has an integrated collaborative mailbox, telephony, and live chat as well as AI, ML, and automation features that help our support agents provide the most optimal customer support and communication.
QCRM is an optimal customer service platform. It allows our teams to provide a perfect customer experience and increase customer satisfaction.
QCRM — Customer Care Software Main Features
Customer service solution QCRM is filled with features that help support teams conduct smooth conversations with our clients’ customers and resolve their tickets fast.
Omnichannel Support
Over 35 percent of customers expect to reach a support representative through any communication channel. Businesses with a strong omnichannel presence retain almost 90 percent of their customers, as opposed to 33 percent of businesses without one.
Any business should think about a customer service management software that will help its team respond through any channel and customer service software suitable for customers. QCRM provides businesses with a possibility to communicate through:
- Live chat — more than 41% of customers want to see live chat on your website.
- Phone — 60% of users call local businesses in case they have a question.
- Email — there are more than 4 billion email users worldwide
These customer service channels’ integrations allow our clients’ businesses to provide top-notch customer support through any channel, any time of day.
Feedback Collection
Only 1 in 26 customers is likely to leave feedback about a service or a product. This leaves the desires and wishes of almost the entire customer base unknown and can result in customer churn.
Customer support platform QCRM provides our clients’ customers with a possibility to automatically relay their feedback directly to our clients. Moreover, upon the request from our clients, our teams can group the feedback, which helps vendors see the most popular requests and make the most necessary and asked-for changes into their products.
Templates
One of the best perks of a customer support management software built in-house is the ability to create customer communication templates that will help optimize support team’s processes and its communication with the customers.
QCRM has the templates for:
- First response.
- Escalation to another department.
- Providing lengthy instructions.
- Request for more info.
- Resolution notice.
They help our teams respond to the most common inquiries or questions without losing any time. Customer service software templates help increase our resolution rate by 66 percent due to a larger number of tickets we can resolve per day.
QUIDGET — Customer Service Software Chat
QUIDGET is an online chat that can be seamlessly embedded onto a webpage.
It is simple and easy to use. It provides customers and support teams with the possibility to communicate quickly and efficiently without creating roadblocks. Using this customer service software does not require additional training — perfect for scaling teams with a lot of newcomers.
QUOSTON — ML and AI Customer Support Solution
QUOSTON allows us to combine cutting-edge technologies with traditional customer support systems.
Its Machine and Deep Learning features are seamlessly integrated into QCRM and QUIDGET. Its task is to go through customers’ messages and sort them in accordance with a customer’s tone of voice and the urgency of the message. As a result, the most frustrated and angry customers’ messages are prioritized. This way we answer them quickly and turn unsatisfied customers into loyal ones.
There are many more features to QCRM. To find out more, write to us at [email protected] and find out how QCRM is right for your business.
Customer Support System QCRM and Pricing
QCRM is one of the best customer service software solutions. It is simple, easy to use, and the pricing will not break the bank even for startups.
Depending on the size of the team and the hours of dedication, the pricing can start at $10 per user and increase up to $25. Simple and affordable.
Online Customer Support Software QCRM and the Main Competitors
QCRM and Zendesk
While sufficient for some businesses, Zendesk will not be enough for big and scaling teams. Support teams using customer service software Zendesk need additional time and effort to learn how to work in Zendesk’s cluttered interface that, when compared with QCRM, does not provide intuitive and easy customer service solutions.
QCRM covers all channels of customer communication and can be leveraged by growing businesses with ease.
Customer Service Management System Olark and QCRM
Olark is a good web chat customer service software for businesses with a stable customer base. It may limit support teams during hot seasons. It doesn’t provide the possibility to communicate with customers over emails or calls, and that can be a showstopper for some customers.
Intercom and QCRM
Intercom is an overall good customer service software. It provides extensive reports and is flexible enough for support teams to find something they need in it. Its biggest flaw is its pricing — high per-agent-per-month prices and the lack of an affordable plan rids small startups from the possibility to use it.
QCRM vs. Salesforce
Salesforce is an entire system of customer service software. It provides extensive tools and reports. It can help big teams provide exceptional services and has affordable prices. On the other hand, this customer support software can be overwhelming and requires a whole knowledge base to be used correctly.
QCRM has an intuitive single-window design that allows teams to have all the necessary information right in front of their eyes at all times.
QCRM Online Customer Service Software — A SupportYourApp Guarantee
| ✅ |
| Intuitive single-window design |
| Vast integrations |
| Live chat, VoIP, emails, and messenger customer communication |
| Templates |
| Customer feedback escalation |
| Analytics and dashboard |
This is just a short list of an in-house built SupportYourApp customer support software QCRM features. There are many more features that can be useful for any business. And the best part is — we can develop solutions suitable for our clients’ needs in-house. This allows us to always provide not only the best support services, but the best software for the job as well.
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Having been one of the core parts of SupportYourApp, Nick helped to support 50+ products before realizing his vocation of building support processes and integrating all the necessary tools. During the last 5 years he worked with various companies from all around the world, helping them launch their service with SupportYourApp.
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