Blog on Customer Service & Outsourcing for Startups and Enterprises

Empathy Fatigue: Here’s How We Overcome It

Burnout is considered one of the most frequent effects felt by customer support consultants. It...

By Anna Shevtsova

Updated: 04/10/25

4 min read

Businesses facing rapid growth or an increasing need for optimizing their core competencies often decide...

By Anna Shevtsova

Updated: 05/06/25

14 min read

In the pursuit of customer satisfaction, companies often heavily invest in cutting-edge technology, comprehensive training...

By Ilya Patricha

Updated: 04/10/25

5 min read

Ensuring constant personal growth, being a valuable community member, maintaining work-life balance… Already sounds like...

By Anastasiia Nesterova

Updated: 04/10/25

7 min read

Outsourcing customer support is a great way for businesses to ensure diversification and rapid growth...

By Yurii Maidan

Updated: 04/10/25

4 min read

90% of people who have social media accounts have used them to communicate with brands,...

By Anastasiia Nesterova

Updated: 04/10/25

4 min read

In today’s tech-reliant world, even brief disruptions in IT services can bring operations to a...

By Svitlana Biloshkura

Updated: 04/29/25

8 min read

Oh, what a year 2023 has been. We witnessed the conquest of the world by...

By Anna Shevtsova

Updated: 07/12/24

2 min read

Running a business involves handling complex processes and striking a balance between strengths and challenges....

By Svitlana Biloshkura

Updated: 04/30/25

8 min read