Customer Support on Social Media
90% of people who have social media accounts have used them to communicate with brands,...
By Anastasiia Nesterova
Updated: 08/22/24
4 min read
Help Desk vs Service Desk: Choosing the Right IT Support Model
In today’s tech-reliant world, even brief disruptions in IT services can bring operations to a...
By Svitlana Biloshkura
Updated: 09/06/24
8 min read
2023 Year Results
Oh, what a year 2023 has been. We witnessed the conquest of the world by...
By Anna Shevtsova
Updated: 07/12/24
2 min read
What Is the Meaning of BPO in Call Center?
Running a business involves handling complex processes and striking a balance between strengths and challenges....
By Svitlana Biloshkura
Updated: 07/12/24
8 min read
How to Become a Supporter?
What is support? Ask yourself this question and then remember the first answer that comes...
By Viktoria Oliinyk
Updated: 07/12/24
7 min read
Customer Support in 2024: What to Expect?
Through 2023, we have seen: The rise of the generative AI technology Next-gen software development...
By Anna Shevtsova
Updated: 08/22/24
5 min read
Customer Service Machine Learning That Melts the Ice
What brings customers and support agents closer in machine-driven AI-powered reality? Which technology pushes the...
By Svitlana Biloshkura
Updated: 08/23/24
9 min read
Redefining Customer Support With Augmented Agents
In transforming customer interactions, AI automates communication and streamlines routine tasks, enhancing service efficiency and...
By Svitlana Biloshkura
Updated: 07/12/24
7 min read
How to Use AI in Customer Service
Is it possible to transform customer interactions from merely efficient to truly delightful? In a...
By Svitlana Biloshkura
Updated: 01/22/25
11 min read
