Blog on Customer Service & Outsourcing for Startups and Enterprises

Proactive vs Reactive Customer Service: Benefits and Best Practices

Customer service is central to a company’s success, brand image, and audience’s loyalty. HubSpot’s State...

By Ilya Patricha

Updated: 05/30/25

11 min read

Call centers are responsible for handling a large volume of inbound and outbound customer calls....

By Anastasiia Svyrydenko

Updated: 04/17/25

9 min read

Customer service teams wear many hats. They resolve issues, track orders, and help users with...

By Anastasiia Svyrydenko

Updated: 04/01/25

11 min read

Introduction Q: Maksym, your role is brand new for the company. What are your main...

By Anastasiia Svyrydenko

Updated: 04/10/25

5 min read

Internationally, businesses are growing to understand how outsourcing their customer service benefits their operations and...

By Anastasiia Svyrydenko

Updated: 04/18/25

11 min read

Choosing the right customer support partner is a big decision — one that directly impacts...

By SupportYourApp

Updated: 05/01/25

< 1 min read

According to the World Bank, 76% of the worldwide population has banking accounts — a...

By Anastasiia Svyrydenko

Updated: 04/09/25

12 min read

Nowadays, having a mobile app isn’t just an option for many businesses — it’s essential...

By Anastasiia Svyrydenko

Updated: 03/18/25

10 min read

Compared to companies that offer software as a one-time purchase, SaaS (Software-as-a-Service) companies have multiple...

By Iuliia Moroz

Updated: 04/09/25

10 min read