My Career Journey: Paul Smolyk, Chief of Delivery Operations
Introduction Q: Paul, you recently stepped into the role of Chief of Delivery Operations after...
By Iuliia Moroz
Updated: 04/10/25
5 min read
SaaS Customer Support: Best Practices for 2025
Today’s business environment presents a dynamic but challenging opportunity for ambitious companies rivaling for customers’...
By Iuliia Moroz
Updated: 03/17/25
13 min read
How to Improve CSAT Scores in Your Call Center: 9 Ways to Explore
Customer service drives every business — it’s the force behind improving relationships with the target...
By Iuliia Moroz
Updated: 04/09/25
12 min read
Call Center QA: The Secrets to Stellar Customer Support (with Real Cases)
Your call center is the heart of your customer service — it targets their concerns...
By Iuliia Moroz
Updated: 02/21/25
10 min read
My Career Journey: Andrii Lohvynenko, Our Chief Legal Officer
Introduction Q: Andrii, could you shed some light on your current role and key responsibilities? ...
By Kseniia Savchenko
Updated: 04/10/25
6 min read
Gorgias Pricing & Features: Everything You Need to Know
Your customer support efficiency depends on two factors. Compare it to riding a car: you’ve...
By Iuliia Moroz
Updated: 04/10/25
7 min read
Effective Online Gaming Customer Retention Strategies to Boost Player Loyalty
Customers are the cornerstone of every industry, but gaming companies have a particular relationship with...
By Iuliia Moroz
Updated: 04/10/25
6 min read
Sprout Social Pros and Cons: A Complete Breakdown
Managing social media platforms has become one of the key priorities for companies seeking to...
By Iuliia Moroz
Updated: 02/04/25
8 min read
AI in Customer Support
AI has become one of the vital elements of superb customer service, as it provides...
By SupportYourApp
Updated: 03/04/25
< 1 min read
