Happeo Cuts Email Response Time to 30 Minutes With Our B2B Customer Support Team
“As we strive for outstanding customer relations, it’s great to see that the support team...
By Anastasiia Svyrydenko
Updated: 11/26/25
2 min read
My Career Journey: Liubov Tykholoz, Vice CEO
Introduction Q: Liubov, what does being Vice CEO look like in action? Being Vice CEO...
By Anastasiia Svyrydenko
Updated: 11/04/25
6 min read
How to Align Customer Service Metrics With Real Customer Experience
“When the data and the anecdotes disagree, the anecdotes are usually right.” – Jeff Bezos...
By Daniel Kravchenko
Updated: 11/26/25
10 min read
How Much Does Customer Service Impact the Customer Experience?
As many as 73% of consumers say customer service is a critical factor in their...
By Maryna Stavnycha
Updated: 11/26/25
9 min read
C2 English + Academic Writing: Our Digital Product Support for a Psychology Organization
“We value how quickly SupportYourApp has trained the consultants to meet our standards, so that...
By Anastasiia Svyrydenko
Updated: 10/23/25
2 min read
SupportYourApp at 15: Stories, Lessons, and Surprises From Our CEO
The story of SupportYourApp started in October 2010 — back when Instagram didn’t exist yet,...
By Anastasiia Svyrydenko
Updated: 11/26/25
8 min read
How These 5 eCommerce Companies Are Handling Black Friday Customer Support
A staggering 71% of customers expect a response within only five minutes on Black Friday. ...
By Olha Humeniuk-Solodka
Updated: 12/10/25
10 min read
Best SaaS Customer Support Companies in 2025
An estimated 43% of companies now outsource their customer service. While in-house teams remain an...
By Ilya Patricha
Updated: 12/10/25
10 min read
Top 10 AI Customer Service Companies 2025: Functions & Prices
Top-notch customer support is about efficiency, scalability, and making customers happier. Companies that have integrated...
By Nick Ryabchenko
Updated: 11/28/25
14 min read