Support Insights

10 Essential Criteria to Choose a Customer Support Outsourcing Partner

Picture this: a customer contacts your business at 2 AM with a critical issue. They're frustrated, t...

Daniel Kravchenko, Key Clients Director

When and Why Outsource EdTech Customer Service

In 2024, the global EdTech market was worth $185.78 billion. Fast-forward to 2029, and that number i...

Liubov Tykholoz, Vice CEO

Sprout Social Review: Pros, Cons, Features, and Pricing

Around 47% of businesses automate their social media management using software platforms like Sprout...

Réabetswe Nduna, Integration Manager

2026 Customer Support Trends and Predictions

Nearly 3 in 10 customers state that good customer support is the #1 factor in choosing where to spen...

Viktoriia Cherednyk, Chief Marketing Officer

Holiday eCommerce Customer Service: 6 Mistakes to Avoid

With weeks left until Christmas, the peak season's surge in support queries is already here. Custome...

Yurii Maidan, Chief Customer Officer

Speeding Up Responses by 40% for PayBump With Our Startup Customer Support

“Partnering with SupportYourApp has been a game-changer for PayBump. Their team integrated seamlessl...

Anastasiia Svyrydenko, Senior Content Writer

Flat Rate vs Pay-as-You-Go: Call Center Pricing Models

What if the pricing model you chose to save money is actually the reason your support costs keep ris...

Daniel Kravchenko, Key Clients Director

Holiday Customer Service Strategy: Get Ready for the Busy Season

During the holiday rush, when stress and financial strain peak, 94% of shoppers say positive support...

Yurii Maidan, Chief Customer Officer

From 8 Hours to 5 Minutes: How Cocoatech Cut Resolution Time With SupportYourApp and CoSupport AI Chatbot

“The AI chatbot lets our team focus on the complex cases while customers still get quick answers 24/...

Anastasiia Svyrydenko, Senior Content Writer