What Is a Good Retention Rate, and How Can Companies Achieve It?
What is a good retention rate, and how can companies achieve it? There is no...
By Anna Shevtsova
Updated: 06/25/25
7 min read
Measuring Customer Retention: Why It Matters and How to Do It Right?
In the challenging business ecosystem of today, the significance of retaining customers cannot be overstated....
By Svitlana Biloshkura
Updated: 12/10/25
10 min read
Gaining Your Brand’s Fans: Why Customer Retention Is Important
Acquiring new customers is something most businesses focus on. At the same time, retaining existing...
By Anastasiia Nesterova
Updated: 10/15/25
10 min read
Top CRM Systems of 2023: How to Choose the Best One?
Customer support has become one of the most crucial contributors to ensuring customer satisfaction and...
By Oleksandr Khoroshchak
Updated: 12/10/25
4 min read
Elevating Your Business Through the Art of Customer Experience Optimization
“You never get a second chance to make a first impression” is a timeless quote...
By Svitlana Biloshkura
Updated: 09/04/25
11 min read
Will ChatGPT Make Customer Support More Human?
ChatGPT is the talk of the town. This newest OpenAI technology has made a lot...
By Anna Shevtsova
Updated: 10/22/25
4 min read
The CEO and Managing Partner of SupportYourApp Included in Inc.’s 200 List
Daria Leshchenko, the CEO and Managing Partner at SupportYourApp has been included into the Inc....
By Anna Shevtsova
Updated: 10/20/25
< 1 min read
Omnichannel Customer Engagement Strategy: Benefits and Steps to Create It
Should a business invest a lot in creating an unforgettable customer experience? With 89% of...
By Svitlana Biloshkura
Updated: 09/04/25
9 min read
Improving Customer Service in Banking Is Crucial in 2025 and Beyond
50.72% of banking customers state that trust in their bank is the most important factor...
By Anna Shevtsova
Updated: 10/15/25
5 min read