Customer Experience Trends of 2023
At the end of each year, I love to take my time to see what...
By Daria Leshchenko
Updated: 04/18/25
4 min read
How Team’s Wellbeing Drives Customers’ Delight
There is a strong statistical link between team’s wellbeing and customers’ satisfaction. Forbes discovered people...
By Anastasiia Nesterova
Updated: 06/02/25
3 min read
How Omnichannel Support Influences CX?
Technological progress and the pandemic streamlined the development of e-commerce. The new digital reality, where...
By Svitlana Biloshkura
Updated: 08/08/25
4 min read
SupportYourApp Manifesto: Making Of
We are all supporters. This is SupportYourApp’s motto and the main idea of our manifesto....
By Anastasiia Nesterova
Updated: 04/10/25
6 min read
Must-Know Customer Service Stats and Facts
More than a decade in the customer service industry has taught me — to succeed...
By Daria Leshchenko
Updated: 04/30/25
2 min read
My SupportYourApp Career Growth: How I Transitioned From Customer Care to People Operations
Max, our People Experience Manager, started his career at SupportYourApp as a customer support agent...
By Anastasiia Nesterova
Updated: 04/10/25
6 min read
AI Is Shaping the Future of Customer Interaction — Here’s Why It’s Good
Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — these...
By Anna Shevtsova
Updated: 06/13/25
4 min read
Co-Browsing: Pros and Cons of Collaborative Browsing
Rapid development of online commerce and growing competition in the market of digital technologies motivates...
By Svitlana Biloshkura
Updated: 07/22/25
8 min read
Boosting Customer Experience Through Team’s Well-Being
74% of customer support agents are at risk of burnout. Stress, big workload, monotonous tasks,...
By Kseniia Savchenko
Updated: 04/09/25
3 min read