Blog on Customer Service & Outsourcing for Startups and Enterprises

Mistakes of Customer Service Automation

Increased expectations put a great burden on support teams and can prompt a decrease in...

By Anna Shevtsova

Updated: 07/12/24

4 min read

According to Medium, an average company has 534,465 files containing sensitive customer information. The amount...

By Dmytro Cherkas

Updated: 04/09/25

5 min read

Today, we are turning our attention to another chapter in the series of reviews of...

By Nick Ryabchenko

Updated: 04/09/25

5 min read

Happy New Year everyone 🎉 2021 — what an unpredictable yet fascinating year. There have...

By Daria Leshchenko

Updated: 04/10/25

< 1 min read

2021 became the year of change and progress. Like any other field, customer support has...

By Daria Leshchenko

Updated: 09/01/22

2 min read

Last holiday season, businesses reported a 68 percent increase in customer service inquiries. Now, 85...

By Kseniia Savchenko

Updated: 04/09/25

4 min read

Proactive approach to customer service can decrease the number of incoming calls by 20-30%, lowering...

By Anna Shevtsova

Updated: 11/25/21

4 min read

Moving on with the series of articles about customer communication and service. Today, we are...

By Nick Ryabchenko

Updated: 04/02/25

5 min read

Interest in investing has been steady for the last year. Looking at Google Trends, I...

By Kseniia Savchenko

Updated: 04/09/25

4 min read