How AI Can Improve Customer Experience
Artificial Intelligence (AI) has become a game-changer in various industries, with a notable impact on...
By Svitlana Biloshkura
Updated: 11/14/25
8 min read
The World Is Changing, and So Are We: New Mission and Vision Statements
I have always believed that a company’s values are crucial in defining how it treats...
By Daria Leshchenko
Updated: 10/20/25
< 1 min read
Call Center Performance Metrics: Measured, Managed, and Mastered
Ever wondered how we ensure our support team is truly rocking? What’s the secret behind...
By Svitlana Biloshkura
Updated: 06/25/25
10 min read
Learning and Development: The Investment That Pays Off
What if the world of business remained stagnant, with skills that never evolved and knowledge...
By Svitlana Biloshkura
Updated: 08/14/25
11 min read
Secrets of Creating a Learning and Development Strategy That Delivers Results
In the modern workplace, Learning and Development (L&D) is a transformative force, no longer limited...
By Svitlana Biloshkura
Updated: 12/10/25
14 min read
How to Develop an Effective Training Program
Learning has become a part of today’s culture — from personal development to a professional...
By Kseniia Barchenko
Updated: 08/14/25
6 min read
What Is Learning and Development?
In today’s fast-changing, tech-driven era, business success relies on employee adaptability and expertise. To stay...
By Svitlana Biloshkura
Updated: 11/27/25
12 min read
Support for Supporters: Why Businesses Should Have People Experience Managers
Today, companies are in a constant race to deliver the best customer experience. But what...
By Anastasiia Nesterova
Updated: 10/22/25
7 min read
What Is Customer Retention and How Does It Fuel Business Growth?
When customers reflect on companies they hold in high regard, which ones spring into their...
By Svitlana Biloshkura
Updated: 11/27/25
12 min read