What Is a Customer Journey Map and How to Craft It Correctly?
One of the most crucial questions Project Managers ask themselves is how to assist customers...
By Svitlana Biloshkura
Updated: 08/07/25
11 min read
Good to Great: Best Supporters for the Software Industry
Keeping on with our much-beloved series of “Good to Great”, today we are focusing on...
By Anastasiia Nesterova
Updated: 07/22/25
5 min read
What Is Customer Experience Management?
From startups to established brands, businesses are increasingly grasping the significance of offering exceptional customer...
By Svitlana Biloshkura
Updated: 10/14/25
7 min read
The Internet of Things Is Transforming Customer Experience. What Are the Consequences?
Do you own a smart device in your home? A fire alarm that connects to...
By Daria Leshchenko
Updated: 09/04/25
4 min read
Prioritizing Our Teams’ Mental Health: SupportYourApp’s Experience
One of SupportYourApp’s values is “People First”. This includes our clients, their customers, and, of...
By Kseniia Savchenko
Updated: 04/10/25
4 min read
Learning From Mistakes: 6 Examples of Bad Customer Service and How to Avoid Them
Poor customer service costs businesses about $62 million a year. This number may be frightening,...
By Anastasiia Nesterova
Updated: 09/04/25
8 min read
Why Do Businesses Need to Go Phygital?
Market experts say the retail industry and consumer behavior will never return to pre-pandemic levels....
By Anna Shevtsova
Updated: 06/25/25
5 min read
What Is Good Customer Service, and Why Should Companies Improve Theirs?
What is good customer service, and why should companies care? This article deals with this...
By Anna Shevtsova
Updated: 09/04/25
14 min read
Customer Experience vs Customer Service: Understanding Key Distinctions
In today’s customer-centric business world, businesses are striving to go beyond simply satisfying customers by...
By Svitlana Biloshkura
Updated: 04/25/25
6 min read