Blog on Customer Service & Outsourcing for Startups and Enterprises

My Career Journey: Support as a Lifestyle

Another success story is here! Our Service Delivery Manager, Vincent, shares stories about his experience...

By Anastasiia Nesterova

Updated: 07/12/24

7 min read

47% of B2B customers stated that the delivery or fulfillment of their orders was the...

By Anna Shevtsova

Updated: 08/06/25

12 min read

A customer journey map for the B2B segment is one of the most useful tools...

By Anastasiia Nesterova

Updated: 04/09/25

9 min read

Why should companies learn how to reduce customer churn? The short answer is that convincing...

By Anna Shevtsova

Updated: 04/09/25

13 min read

Engagement is the currency of loyalty — Neeracha Taychakhoonavudh, Head of Global Customer Experience, Asana. ...

By Svitlana Biloshkura

Updated: 05/30/25

10 min read

For our new story about the best supporters and how to find them, we focused...

By Anastasiia Nesterova

Updated: 07/02/25

5 min read

When customers complain, business owners and managers ought to get excited about it. A complaining...

By Svitlana Biloshkura

Updated: 04/30/25

7 min read

AI has long become an irreplaceable helper for customer support and service teams. Support professionals...

By Anna Shevtsova

Updated: 07/17/25

6 min read

Customer engagement metrics are measurements used to assess and evaluate customer interaction, involvement, and satisfaction...

By Anna Shevtsova

Updated: 04/25/25

7 min read