Why Is Emotional Connection More Important Than Customer Satisfaction?
Emotional connection is something modern brands have recently started to prioritize. With 83% of customers...
By Anna Shevtsova
Updated: 04/09/25
3 min read
What Is Customer Experience KPI, and How Can Businesses Improve It?
Tracking KPIs for customer experience is important to understand what customers want and what a...
By Anna Shevtsova
Updated: 04/09/25
10 min read
How to Measure Customer Experience: Best Practices
Top-notch customer experience is what differentiates a company from its competitors. It is also a...
By Anna Shevtsova
Updated: 04/09/25
11 min read
Digital Customer Experience Transformation: Evolution, Trends, and Opportunities
Digital customer experience is a term that covers all customer online interactions with a brand....
By Svitlana Biloshkura
Updated: 07/12/24
7 min read
My Career Journey: From Zero Experience to a Senior Manager
How does it feel to work at SupportYourApp? Sara, our Senior Delivery Manager, shared her...
By Anastasiia Nesterova
Updated: 07/12/24
8 min read
How to Personalize Customer Experience: Personalization Strategy in 7 Steps
The era of digital customer experience transformation streamlines the challenges set to businesses in terms...
By Svitlana Biloshkura
Updated: 04/09/25
8 min read
What Is Digital Customer Experience and How to Improve It?
Digital is the new black. Customers and brands all around the world have long understood...
By Anna Shevtsova
Updated: 04/09/25
8 min read
The Ultimate Guide to Launching Omnichannel Support
Regardless of all promising CX benefits, only 15% of organizations have truly seamless omnichannel strategies....
By Svitlana Biloshkura
Updated: 04/03/25
4 min read
Your Roadmap on How to Improve Customer Experience
Post-pandemic reality brought us major changes in terms of customer behavior and expectations. Experience became...
By Anastasiia Nesterova
Updated: 07/12/24
11 min read