Learning From Mistakes: 6 Examples of Bad Customer Service and How to Avoid Them
Poor customer service costs businesses about $62 million a year. This number may be frightening,...
By Anastasiia Nesterova
Updated: 09/04/25
8 min read
Why Do Businesses Need to Go Phygital?
Market experts say the retail industry and consumer behavior will never return to pre-pandemic levels....
By Anna Shevtsova
Updated: 06/25/25
5 min read
What Is Good Customer Service, and Why Should Companies Improve Theirs?
What is good customer service, and why should companies care? This article deals with this...
By Anna Shevtsova
Updated: 09/04/25
14 min read
Customer Experience vs Customer Service: Understanding Key Distinctions
In today’s customer-centric business world, businesses are striving to go beyond simply satisfying customers by...
By Svitlana Biloshkura
Updated: 04/25/25
6 min read
My Career Journey: Support as a Lifestyle
Another success story is here! Our Service Delivery Manager, Vincent, shares stories about his experience...
By Anastasiia Nesterova
Updated: 07/12/24
7 min read
B2B Customer Experience Management Tweaks to Improve the User Experience
47% of B2B customers stated that the delivery or fulfillment of their orders was the...
By Anna Shevtsova
Updated: 08/06/25
12 min read
Your Guide on Customer Journey Mapping for B2B
A customer journey map for the B2B segment is one of the most useful tools...
By Anastasiia Nesterova
Updated: 08/22/25
9 min read
How to Reduce Customer Churn: The Commonsense Approach
Why should companies learn how to reduce customer churn? The short answer is that convincing...
By Anna Shevtsova
Updated: 08/29/25
13 min read
Driving Customer Engagement: Key Tactics for Success
Engagement is the currency of loyalty — Neeracha Taychakhoonavudh, Head of Global Customer Experience, Asana. ...
By Svitlana Biloshkura
Updated: 08/22/25
10 min read