The Future of AI in Customer Service
Today’s customer service is navigating a reality where support agents embrace innovation, and a powerful...
By Svitlana Biloshkura
Updated: 09/04/25
8 min read
Good to Great: The Best Supporters for the Wellness Industry
Coming back with one more article in our series “Good to Great”. Today, we’re focusing...
By Anastasiia Nesterova
Updated: 09/04/25
5 min read
Call Center Outsourcing Pros and Cons
Successfully navigating customer support demands precision and expertise, as each interaction molds customers’ perceptions of...
By Svitlana Biloshkura
Updated: 09/26/25
8 min read
How AI Can Improve Customer Experience
Artificial Intelligence (AI) has become a game-changer in various industries, with a notable impact on...
By Svitlana Biloshkura
Updated: 08/22/25
8 min read
The World Is Changing, and So Are We: New Mission and Vision Statements
I have always believed that a company’s values are crucial in defining how it treats...
By Daria Leshchenko
Updated: 06/25/25
< 1 min read
Call Center Performance Metrics: Measured, Managed, and Mastered
Ever wondered how we ensure our support team is truly rocking? What’s the secret behind...
By Svitlana Biloshkura
Updated: 06/25/25
10 min read
Learning and Development: The Investment That Pays Off
What if the world of business remained stagnant, with skills that never evolved and knowledge...
By Svitlana Biloshkura
Updated: 08/14/25
11 min read
Secrets of Creating a Learning and Development Strategy That Delivers Results
In the modern workplace, Learning and Development (L&D) is a transformative force, no longer limited...
By Svitlana Biloshkura
Updated: 08/14/25
14 min read
How to Develop an Effective Training Program
Learning has become a part of today’s culture — from personal development to a professional...
By Kseniia Barchenko
Updated: 08/14/25
6 min read