Support for Supporters: Why Businesses Should Have People Experience Managers
Today, companies are in a constant race to deliver the best customer experience. But what...
By Anastasiia Nesterova
Updated: 07/08/24
7 min read
What Is Customer Retention and How Does It Fuel Business Growth?
When customers reflect on companies they hold in high regard, which ones spring into their...
By Svitlana Biloshkura
Updated: 05/14/25
12 min read
Keys to Great Customer Success Teams
In recent times, the landscape of customer acquisition has undergone a significant transformation, leading to...
By Svitlana Biloshkura
Updated: 07/02/25
12 min read
My Journey With SupportYourApp: From a Support Consultant to Building a Department From Scratch
We are here today with one of the most fascinating career stories at SupportYourApp. Kseniia...
By Anastasiia Nesterova
Updated: 04/10/25
8 min read
Customer Success Metrics: A Roadmap to Business Growth
According to Gartner, businesses are putting a lot of effort into improving how customers feel...
By Svitlana Biloshkura
Updated: 07/22/25
15 min read
What Is Customer Success? Strategies and Definitions
In the current business landscape, customer-centricity is not just a buzzword but a prevailing trend....
By Svitlana Biloshkura
Updated: 07/02/25
14 min read
Can Support Teams Become Best Buddies With Generative AI?
Generative AI technologies like ChatGPT, Bard, and DALL-E have rattled the world of communication in...
By Anna Shevtsova
Updated: 07/31/25
4 min read
Understanding the Importance of the Digital Customer Journey Map
The digital customer journey refers to the entire process a customer goes through when interacting...
By Svitlana Biloshkura
Updated: 05/30/25
9 min read
What Is a Customer Journey Map and How to Craft It Correctly?
One of the most crucial questions Project Managers ask themselves is how to assist customers...
By Svitlana Biloshkura
Updated: 08/07/25
11 min read