Blog on Customer Service & Outsourcing

How to Reduce Call Center Costs With Outsourcing and Free Up Valuable Resources

Today, staying competitive in business requires also considering the costs of operations. Most companies using...

By Iuliia Moroz

Updated: 10/22/25

12 min read

Burnout is considered one of the most frequent effects felt by customer support consultants. It...

By Anna Shevtsova

Updated: 10/22/25

4 min read

Businesses facing rapid growth or an increasing need for optimizing their core competencies often decide...

By Anna Shevtsova

Updated: 12/10/25

14 min read

In the pursuit of customer satisfaction, companies often heavily invest in cutting-edge technology, comprehensive training...

By Ilya Patricha

Updated: 07/02/25

5 min read

Ensuring constant personal growth, being a valuable community member, maintaining work-life balance… Already sounds like...

By Anastasiia Nesterova

Updated: 04/10/25

7 min read

Outsourcing customer support is a great way for businesses to ensure diversification and rapid growth...

By Yurii Maidan

Updated: 04/10/25

4 min read

90% of people who have social media accounts have used them to communicate with brands,...

By Anastasiia Nesterova

Updated: 10/22/25

4 min read

In today’s tech-reliant world, even brief disruptions in IT services can bring operations to a...

By Svitlana Biloshkura

Updated: 06/02/25

8 min read

Oh, what a year 2023 has been. We witnessed the conquest of the world by...

By Anna Shevtsova

Updated: 06/25/25

2 min read