Call Center Outsourcing Trends: New Technologies and Approaches Revolutionizing Customer Support
Call center outsourcing was initially seen as a cost-saving measure, but businesses are learning, so...
By Iuliia Moroz
Updated: 01/16/26
9 min read
Growing Operations With Outsourcing Your Scalable Call Center
As companies are under constant pressure to maintain a competitive edge, scaling customer support operations...
By Iuliia Moroz
Updated: 10/15/25
9 min read
My Career Journey: Yurii Maidan, Chief Customer Officer
Introduction Q: Yurii, tell us a bit more about your current role and main responsibilities?...
By Kseniia Savchenko
Updated: 12/30/24
5 min read
Call Center Security Best Practices: Prevent Data Breaches and Ensure Compliance
Some businesses choose to outsource their call centers; others prefer to keep them in-house. Whatever...
By Iuliia Moroz
Updated: 01/16/26
10 min read
Call Center Best Practices for an Unparalleled Business Growth
Customer satisfaction and the ability to leverage your call center’s resources effectively often affect success...
By Iuliia Moroz
Updated: 12/10/25
11 min read
How to Reduce Call Center Costs With Outsourcing and Free Up Valuable Resources
Today, staying competitive in business requires also considering the costs of operations. Most companies using...
By Iuliia Moroz
Updated: 02/04/26
12 min read
Empathy Fatigue: Here’s How We Overcome It
Burnout is considered one of the most frequent effects felt by customer support consultants. It...
By Anna Shevtsova
Updated: 10/22/25
4 min read
Top 10 Call Center Outsourcing Companies for 2025
Businesses facing rapid growth or an increasing need for optimizing their core competencies often decide...
By Anna Shevtsova
Updated: 02/12/26
13 min read
Mastering the Manager-Team Dynamic the SupportYourApp Way
In the pursuit of customer satisfaction, companies often heavily invest in cutting-edge technology, comprehensive training...
By Ilya Patricha
Updated: 07/02/25
5 min read