Women Entrepreneurship Hackathon With Google
Last weekend was full of amazing events and interesting get-togethers, but the one that stood...
By Nika Kiriienko
Updated: 12/09/20
2 min read
53 articles by:
Nika Kiriienko
Nika is an independent digital marketer with a real passion for the world of customer service who has been working in the field for the last 10 years. She was born and raised in Kyiv, Ukraine which is where she lives now with her adorable Yorkshire Terrier. Nika loves doing a deep research of modern customers’ behavior which makes her a real pro in understanding their preferences and interests. She loves travel, technical diving, and sports.
10 Strides to Outstanding Customer Support and the Stats to Back Them Up
1. The best-performing companies kept their reply time below 1 minute and also handled cases...
By Nika Kiriienko
Updated: 12/09/20
3 min read
5 Ways to Make Customers Loyal With Support
Customer support isn’t just about troubleshooting and reinstalling. It’s also a great marketing instrument to...
By Nika Kiriienko
Updated: 12/09/20
4 min read
The Pros and Cons of AI Customer Support
If you’re the type that likes to stay in touch with the latest tech trends,...
By Nika Kiriienko
Updated: 12/09/20
3 min read
Business and Passion
Here at SupportYourApp, we’re really huge fans of charity. The Kyiv Chestnut run being a perfect example....
By Nika Kiriienko
Updated: 12/09/20
< 1 min read
How We Handle Holiday Support
The holiday season is that time of year when handling different types of customers can become especially...
By Nika Kiriienko
Updated: 12/09/20
2 min read
Tech Trends That Will Define Startups in 2017
From Silicon Valley to Silicon Alley, major changes are in store for tech startups in...
By Nika Kiriienko
Updated: 12/09/20
3 min read
2016: Year in Review
2016 was a tough and interesting year in the tech industry, and we would like...
By Nika Kiriienko
Updated: 10/21/24
3 min read
How You Can Provide Awesome Customer Support Without Going 24/7
24/7 Customer Support Is Great to Have, but It Can Be Unrealistic for Small Startups....
By Nika Kiriienko
Updated: 12/18/20
4 min read
