Business and Passion
Here at SupportYourApp, we’re really huge fans of charity. The Kyiv Chestnut run being a perfect example....
By Nika Kiriienko
Updated: 12/09/20
< 1 min read
45 articles by:
Nika Kiriienko
Nika is an independent digital marketer with a real passion for the world of customer service who has been working in the field for the last 10 years. She was born and raised in Kyiv, Ukraine which is where she lives now with her adorable Yorkshire Terrier. Nika loves doing a deep research of modern customers’ behavior which makes her a real pro in understanding their preferences and interests. She loves travel, technical diving, and sports.
How We Handle Holiday Support
The holiday season is that time of year when handling different types of customers can become especially...
By Nika Kiriienko
Updated: 12/09/20
2 min read
Tech Trends That Will Define Startups in 2017
From Silicon Valley to Silicon Alley, major changes are in store for tech startups in...
By Nika Kiriienko
Updated: 05/29/25
3 min read
2016: Year in Review
2016 was a tough and interesting year in the tech industry, and we would like...
By Nika Kiriienko
Updated: 04/09/25
3 min read
How You Can Provide Awesome Customer Support Without Going 24/7
24/7 Customer Support Is Great to Have, but It Can Be Unrealistic for Small Startups....
By Nika Kiriienko
Updated: 05/29/25
4 min read
6 Quick Tips to Improve Every Customer Support Email You Send
Working in Customer Support, It Can Be Easy to Forget The Power That Each Email Has to Impact...
By Nika Kiriienko
Updated: 08/06/25
5 min read
Considering Investing in Help Desk Software? Here Are the 3 Best Times to Buy
During SupportYourApp’s early days, we already knew we had to find a better solution for...
By Nika Kiriienko
Updated: 05/29/25
6 min read
3 Ways Call Centers Can Help Your Startup Stay Lean & Mean
Every Expense Is Important When You’re Trying to Grow. an Outsourced Call Center Can Help...
By Nika Kiriienko
Updated: 04/09/25
4 min read
Difficult Customers 101: The 4 Difficult Customers & How to Tame Them With Customer Support
Difficult Customers Exist Everywhere No Matter What Industry You’re In, Which Product You’re Selling, How...
By Nika Kiriienko
Updated: 07/22/25
7 min read