110 articles by:

Anna Shevtsova

Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.

What Is KPO?

KPO, or Knowledge Process Outsourcing market, is estimated to grow to $45.18 billion by 2025....

By Anna Shevtsova

Updated: 04/10/23

6 min read

Customer Satisfaction vs. Customer Loyalty

69% of customers say they shop more frequently with the brands, offering consistent customer service....

By Anna Shevtsova

Updated: 04/25/25

7 min read

The Best Practices of Dealing With Supply Chain Disruptions

In 2020 about 56% of global retailers faced moderate production chain disruptions. More than 58%...

By Anna Shevtsova

Updated: 04/29/25

6 min read

Impressive Outsourced Customer Support Stats and Facts [Infographic]

Check out SupportYourApp “Impressive Outsourced Customer Support Stats and Facts” infographic below to see how...

By Anna Shevtsova

Updated: 04/22/25

7 min read

Understanding NFTs — Myth or Reality?

NFT market capitalization added up to nearly $41 million in 2018. The market now costs...

By Anna Shevtsova

Updated: 05/27/21

4 min read

A Beginner’s Guide to Co-Browsing

Improving customer journey is one of the best ways to increase business revenue. For example,...

By Anna Shevtsova

Updated: 04/09/25

4 min read

Support for Customers With Disabilities

15% of the world’s population or 1 billion people have some kind of disability. Roughly...

By Anna Shevtsova

Updated: 04/09/25

6 min read

Customer Data in Support

44% of businesses implementing customer service data into their operation increase their revenue and retention....

By Anna Shevtsova

Updated: 04/09/25

5 min read

Chat Customer Communication

41% of customers prefer live chat support to any other way of communication. It is...

By Anna Shevtsova

Updated: 04/18/25

5 min read