Customer Service Outsourcing: What’s It All About

Top-tier customer care is crucial for business success — customers stay loyal and return to you time and again. They become your advocates, recommending your products or services to others. However, customer service support takes time and effort to set up and maintain. Scaling a support team once your business starts growing is another challenge.

Customer support outsourcing not only makes things easier for you, it helps improve your customer retention, drive referral growth, and ramp up your CSAT levels.

SupportYourApp — Your Trusted Customer Care Outsourcing Partner

For the past decade, we’ve been delivering customer service solutions tailored specifically to our clients’ business needs. We have a track record of partnering with clients like Calm, MacPaw, Here, Glovo, Mastercard, and others.

We believe that support is more than just resolving tickets. Rather, it’s building a lasting relationship with your customers, leaving a positive impression with every interaction.

That’s what we help our clients to achieve — create a connection with their customers, ultimately, boosting satisfaction and sales.

Why Choose SupportYourApp?

Our expertise spans multiple industries, business sizes from startups to corporations, and diverse global markets:

• 14+ years of experience providing 24/7 secure outsourced customer service
• We train support teams in your industry specifics and to meet your business needs
• Omnichannel CX services — email, chat, phone calls, social media, and others
• Scalable teams: support team size is adjusted based on seasonal spikes or daily changes
• We speak 60+ languages and have worked with clients in 30+ countries
• AI-driven technology use — we automate up to 70% of support inquiries
• PCI-DSS certified and GDPR-compliant, we safeguard your data

As your support-as-a-service partner, we’ll take care of all your support needs, so you’ll be able to focus on your core business tasks. Let’s connect and see what kind of solution works best for you. Contact us today to get a quote!

Perks of Outsourcing Customer Service

Whether your business is expanding with support lagging behind or you don’t have a support team at all, choosing to outsource customer service can be the solution.

Operational efficiency

Building and maintaining a support team comes with substantial amounts of time, effort, not to mention, significant costs. Outsourcing to a third-party customer service provider like SupportYourApp will help you reduce costs and free up resources to focus on growing your business.

At the same time, you’ll get skilled professionals to handle your customer requests with empathy and efficiency.

Elevated CSAT score

With our AI-powered chatbots, automating most common inquiries, and our experts resolving issues with a personalized approach, you’ll be watching your ticket resolution rates skyrocket and your customer satisfaction improve within months. Moreover, our support consultants are trained in lead generation and marketing, driving higher conversions and sales growth.

24/7 availability & flexibility

SupportYourApp’s support consultants are located in different time zones. So, when building a team, we’ll get your customers covered round-the-clock.

Whether you need to scale up or down, we’ll adjust your team swiftly. And if you enter new geographic markets, we’ll expand the team with consultants speaking the local language.

Get Started with Customer Service Outsourcing Today

Still wondering whether you need to hire customer support? Our company will develop an outsourcing solution tailored to your specific business needs. Check out our packages to find the best plan for your business.