Blog on Customer Service & Outsourcing

MobileMonkey Review

Keeping on with our series of articles about different customer communication tools, today we will...

By Nick Ryabchenko

Updated: 10/15/25

5 min read

KPO and BPO are practices leveraged by businesses with different needs. What is the difference...

By Anna Shevtsova

Updated: 01/16/26

4 min read

KPO, or Knowledge Process Outsourcing market, is estimated to grow to $45.18 billion by 2025....

By Anna Shevtsova

Updated: 11/27/25

6 min read

69% of customers say they shop more frequently with the brands, offering consistent customer service....

By Anna Shevtsova

Updated: 12/10/25

7 min read

In 2020 about 56% of global retailers faced moderate production chain disruptions. More than 58%...

By Anna Shevtsova

Updated: 11/27/25

6 min read

Check out SupportYourApp “Impressive Outsourced Customer Support Stats and Facts” infographic below to see how...

By Anna Shevtsova

Updated: 12/10/25

7 min read

Bad customer service costs US companies $62 billion annually. 8 out of 10 customers say...

By Veronica Filipkova

Updated: 08/29/25

4 min read

According to a PWC study, 73% of customers say customer experience is one of the...

By Daria Leshchenko

Updated: 11/27/25

4 min read

As the next installment in our series of articles about customer communication tools, today we...

By Nick Ryabchenko

Updated: 04/30/25

6 min read