Team Building — A Perfect Way to Form Personal Bonds in the Workplace. Types and Goals of Team Building. How Do SUPers Do It?
What is a team in an office? It is a group of individuals who have...
By Anna Shevtsova
Updated: 12/18/20
8 min read
Data in Customer Support and Its Use for Competitive Advantage and Growth
Contrary to the common beliefs, customer support is not only a service needed for the...
By Veronika Gladchuk
Updated: 04/09/25
4 min read
Data-Driven Is the New Black: What Are the Key Elements to Good Customer Service
At SupportYourApp, we resolve thousands of tickets daily. We work with different types of clients:...
By Veronika Gladchuk
Updated: 04/09/25
4 min read
Beyond Support: Investing in Personal and Professional Development of Our Teams
We live in a world where working alone is a thing of the past. Teams...
By Anna Shevtsova
Updated: 12/09/20
6 min read
Customization and Personalization: Can Customer Support Be Fully Automated? Why Do Customers Value Human Touch on the Other Side of Customer Support?
What is one of the most popular trends of the last decade? That is right...
By Anna Shevtsova
Updated: 04/09/25
7 min read
Different Businesses – Different Needs. How Customer Support May Differ With Accordance to Your Specific Business Needs
The world of business is a fascinating place. There are so many opportunities and so...
By Anna Shevtsova
Updated: 04/09/25
7 min read
Checklist for Launching an Ad Campaign, or How Not to Lose the Customer You’ve Already Paid For?
There are two pillars of every business — loyal and new customers. And there is...
By Anna Shevtsova
Updated: 12/09/20
6 min read
Customer Service Training: Skills & Guide for Support Teams
In the age of AI and machine learning, human-like chatbots can be met more and...
By Anna Shevtsova
Updated: 12/09/20
7 min read
Comparing Features of CRM Systems We Use
CRM or Customer Relationship Management is a set of strategies and tools aimed at understanding...
By Veronika Gladchuk
Updated: 04/09/25
3 min read