Blog on Customer Service & Outsourcing for Startups and Enterprises

Customer Data in Support

44% of businesses implementing customer service data into their operation increase their revenue and retention....

By Anna Shevtsova

Updated: 08/29/25

5 min read

41% of customers prefer live chat support to any other way of communication. It is...

By Anna Shevtsova

Updated: 08/07/25

5 min read

“Security is not a state, but a process” Daria Leshchenko on why outsourcing customer support...

By Daria Leshchenko

Updated: 04/30/25

4 min read

The global IT outsourcing market is expected to reach $937.6 billion by 2025. Recent estimations...

By Veronica Filipkova

Updated: 08/07/25

5 min read

What Is freshdesk.com? Web based help desk software Freshdesk is a cloud-based customer support software...

By Nick Ryabchenko

Updated: 08/22/25

5 min read

90% of customers find personalized offers appealing. 80% of customers prefer doing business with companies...

By Anna Shevtsova

Updated: 03/11/21

5 min read

According to Verizon, in 2019 71% of data breaches were financially motivated. IBM estimated that...

By Anna Shevtsova

Updated: 08/07/25

6 min read

Over two-thirds of internet traffic is devoted to video. More than 27% of users claim...

By Anna Shevtsova

Updated: 07/22/25

5 min read

5G connection is predicted to surpass 1 billion connections in 2023. It is already online...

By Anna Shevtsova

Updated: 09/04/25

5 min read