Blog on Customer Service & Outsourcing

Support for Senior Customers

Senior people add up to about 9% of the entire world population. Like everyone else,...

By Anna Shevtsova

Updated: 11/27/25

5 min read

Since 2010 the number of shared micromobility trips has increased by more than 42000% in...

By Anna Shevtsova

Updated: 11/14/25

6 min read

In just a couple of years, we have seen several new means of transportation emerge...

By Anna Shevtsova

Updated: 09/29/25

5 min read

Businesses around the world experience a cyberattack roughly every 11 seconds. 80% of cybersecurity professionals...

By Daria Leshchenko

Updated: 08/07/25

3 min read

Both in B2B and in B2C, ‘value’ has several meanings. Most often, it defines a...

By Anna Shevtsova

Updated: 04/30/25

5 min read

Keeping on with our series of articles about different customer communication tools, today we will...

By Nick Ryabchenko

Updated: 10/15/25

5 min read

KPO and BPO are practices leveraged by businesses with different needs. What is the difference...

By Anna Shevtsova

Updated: 01/16/26

4 min read

KPO, or Knowledge Process Outsourcing market, is estimated to grow to $45.18 billion by 2025....

By Anna Shevtsova

Updated: 11/27/25

6 min read

69% of customers say they shop more frequently with the brands, offering consistent customer service....

By Anna Shevtsova

Updated: 12/10/25

7 min read