Blog on Customer Service & Outsourcing

B2B Customer Satisfaction

68% of users are willing to pay more for a product or service from a...

By Anna Shevtsova

Updated: 08/06/25

4 min read

96% of customers think businesses could improve their communication and project management. With the market...

By Daria Leshchenko

Updated: 09/30/25

3 min read

From how we visit grocery stores to the world transportation system — nothing will ever...

By Kseniia Savchenko

Updated: 01/16/26

5 min read

As the next installment in our series of articles about customer communication tools, today we...

By Nick Ryabchenko

Updated: 06/25/25

4 min read

Senior people add up to about 9% of the entire world population. Like everyone else,...

By Anna Shevtsova

Updated: 11/27/25

5 min read

Since 2010 the number of shared micromobility trips has increased by more than 42000% in...

By Anna Shevtsova

Updated: 11/14/25

6 min read

In just a couple of years, we have seen several new means of transportation emerge...

By Anna Shevtsova

Updated: 09/29/25

5 min read

Businesses around the world experience a cyberattack roughly every 11 seconds. 80% of cybersecurity professionals...

By Daria Leshchenko

Updated: 08/07/25

3 min read

Both in B2B and in B2C, ‘value’ has several meanings. Most often, it defines a...

By Anna Shevtsova

Updated: 04/30/25

5 min read