Call Center Performance Metrics: Measured, Managed, and Mastered
Ever wondered how we ensure our support team is truly rocking? What’s the secret behind...
By Svitlana Biloshkura
Updated: 06/25/25
10 min read
Learning and Development: The Investment That Pays Off
What if the world of business remained stagnant, with skills that never evolved and knowledge...
By Svitlana Biloshkura
Updated: 08/14/25
11 min read
Secrets of Creating a Learning and Development Strategy That Delivers Results
In the modern workplace, Learning and Development (L&D) is a transformative force, no longer limited...
By Svitlana Biloshkura
Updated: 08/14/25
14 min read
How to Develop an Effective Training Program
Learning has become a part of today’s culture — from personal development to a professional...
By Kseniia Barchenko
Updated: 08/14/25
6 min read
What Is Learning and Development?
In today’s fast-changing, tech-driven era, business success relies on employee adaptability and expertise. To stay...
By Svitlana Biloshkura
Updated: 08/14/25
12 min read
Support for Supporters: Why Businesses Should Have People Experience Managers
Today, companies are in a constant race to deliver the best customer experience. But what...
By Anastasiia Nesterova
Updated: 10/22/25
7 min read
What Is Customer Retention and How Does It Fuel Business Growth?
When customers reflect on companies they hold in high regard, which ones spring into their...
By Svitlana Biloshkura
Updated: 08/22/25
12 min read
Keys to Great Customer Success Teams
In recent times, the landscape of customer acquisition has undergone a significant transformation, leading to...
By Svitlana Biloshkura
Updated: 10/15/25
12 min read
My Journey With SupportYourApp: From a Support Consultant to Building a Department From Scratch
We are here today with one of the most fascinating career stories at SupportYourApp. Kseniia...
By Anastasiia Nesterova
Updated: 10/22/25
8 min read