Blog on Customer Service & Outsourcing for Startups and Enterprises

Ecommerce Customer Service: Best Practices to Achieve Brand Loyalty

Ecommerce has grown rapidly, with sales expected to exceed $4.1 trillion in 2024, and these...

By Iuliia Moroz

Updated: 10/15/25

7 min read

Call center outsourcing was initially seen as a cost-saving measure, but businesses are learning, so...

By Iuliia Moroz

Updated: 10/22/25

9 min read

As companies are under constant pressure to maintain a competitive edge, scaling customer support operations...

By Iuliia Moroz

Updated: 10/15/25

9 min read

Introduction Q: Yurii, tell us a bit more about your current role and main responsibilities?...

By Kseniia Savchenko

Updated: 12/30/24

5 min read

Some businesses choose to outsource their call centers; others prefer to keep them in-house. Whatever...

By Iuliia Moroz

Updated: 08/26/25

10 min read

Customer satisfaction and the ability to leverage your call center’s resources effectively often affect success...

By Iuliia Moroz

Updated: 10/15/25

11 min read

Today, staying competitive in business requires also considering the costs of operations. Most companies using...

By Iuliia Moroz

Updated: 10/22/25

12 min read

In 2025, outsourcing customer service companies became critical for e-commerce businesses that want to maintain...

By Anna Shevtsova

Updated: 10/15/25

8 min read

Burnout is considered one of the most frequent effects felt by customer support consultants. It...

By Anna Shevtsova

Updated: 10/22/25

4 min read