Blog on Customer Service & Outsourcing for Startups and Enterprises

Call Center Security Best Practices: Prevent Data Breaches and Ensure Compliance

Some businesses choose to outsource their call centers; others prefer to keep them in-house. Whatever...

By Iuliia Moroz

Updated: 08/26/25

10 min read

Customer satisfaction and the ability to leverage your call center’s resources effectively often affect success...

By Iuliia Moroz

Updated: 09/04/25

11 min read

Today, staying competitive in business requires also considering the costs of operations. Most companies using...

By Iuliia Moroz

Updated: 09/26/25

12 min read

In 2025, outsourcing customer service companies became critical for e-commerce businesses that want to maintain...

By Anna Shevtsova

Updated: 10/06/25

8 min read

Burnout is considered one of the most frequent effects felt by customer support consultants. It...

By Anna Shevtsova

Updated: 04/10/25

4 min read

Businesses facing rapid growth or an increasing need for optimizing their core competencies often decide...

By Anna Shevtsova

Updated: 10/04/25

14 min read

In the pursuit of customer satisfaction, companies often heavily invest in cutting-edge technology, comprehensive training...

By Ilya Patricha

Updated: 07/02/25

5 min read

Ensuring constant personal growth, being a valuable community member, maintaining work-life balance… Already sounds like...

By Anastasiia Nesterova

Updated: 04/10/25

7 min read

Outsourcing customer support is a great way for businesses to ensure diversification and rapid growth...

By Yurii Maidan

Updated: 04/10/25

4 min read