Help Desk vs Service Desk: Choosing the Right IT Support Model
In today’s tech-reliant world, even brief disruptions in IT services can bring operations to a...
By Svitlana Biloshkura
Updated: 06/02/25
8 min read
2023 Year Results
Oh, what a year 2023 has been. We witnessed the conquest of the world by...
By Anna Shevtsova
Updated: 06/25/25
2 min read
What Is the Meaning of BPO in Call Center?
Running a business involves handling complex processes and striking a balance between strengths and challenges....
By Svitlana Biloshkura
Updated: 04/30/25
8 min read
How to Become a Supporter?
What is support? Ask yourself this question and then remember the first answer that comes...
By Viktoria Oliinyk
Updated: 07/02/25
7 min read
Customer Support in 2024: What to Expect?
Through 2023, we have seen: The rise of the generative AI technology Next-gen software development...
By Anna Shevtsova
Updated: 04/09/25
5 min read
Customer Service Machine Learning That Melts the Ice
What brings customers and support agents closer in machine-driven AI-powered reality? Which technology pushes the...
By Svitlana Biloshkura
Updated: 07/02/25
9 min read
Redefining Customer Support With Augmented Agents
In transforming customer interactions, AI automates communication and streamlines routine tasks, enhancing service efficiency and...
By Svitlana Biloshkura
Updated: 07/31/25
7 min read
How to Use AI in Customer Service
Is it possible to transform customer interactions from merely efficient to truly delightful? In a...
By Svitlana Biloshkura
Updated: 07/17/25
11 min read
The Future of AI in Customer Service
Today’s customer service is navigating a reality where support agents embrace innovation, and a powerful...
By Svitlana Biloshkura
Updated: 07/31/25
8 min read