Mastering the Manager-Team Dynamic the SupportYourApp Way
In the pursuit of customer satisfaction, companies often heavily invest in cutting-edge technology, comprehensive training...
By Ilya Patricha
Updated: 07/02/25
5 min read
How to Support Your Mental Health While Supporting Customers
Ensuring constant personal growth, being a valuable community member, maintaining work-life balance… Already sounds like...
By Anastasiia Nesterova
Updated: 04/10/25
7 min read
Integration or Isolation: Combining Outsourced Support Specialists With the Existing Team
Outsourcing customer support is a great way for businesses to ensure diversification and rapid growth...
By Yurii Maidan
Updated: 04/10/25
4 min read
Customer Support on Social Media
90% of people who have social media accounts have used them to communicate with brands,...
By Anastasiia Nesterova
Updated: 07/22/25
4 min read
Help Desk vs Service Desk: Choosing the Right IT Support Model
In today’s tech-reliant world, even brief disruptions in IT services can bring operations to a...
By Svitlana Biloshkura
Updated: 06/02/25
8 min read
2023 Year Results
Oh, what a year 2023 has been. We witnessed the conquest of the world by...
By Anna Shevtsova
Updated: 06/25/25
2 min read
What Is the Meaning of BPO in Call Center?
Running a business involves handling complex processes and striking a balance between strengths and challenges....
By Svitlana Biloshkura
Updated: 09/04/25
8 min read
How to Become a Supporter?
What is support? Ask yourself this question and then remember the first answer that comes...
By Viktoria Oliinyk
Updated: 09/04/25
7 min read
Customer Support in 2024: What to Expect?
Through 2023, we have seen: The rise of the generative AI technology Next-gen software development...
By Anna Shevtsova
Updated: 04/09/25
5 min read