Can Support Teams Become Best Buddies With Generative AI?
Generative AI technologies like ChatGPT, Bard, and DALL-E have rattled the world of communication in...
By Anna Shevtsova
Updated: 04/10/25
4 min read
Understanding the Importance of the Digital Customer Journey Map
The digital customer journey refers to the entire process a customer goes through when interacting...
By Svitlana Biloshkura
Updated: 07/12/24
9 min read
What Is a Customer Journey Map and How to Craft It Correctly?
One of the most crucial questions Project Managers ask themselves is how to assist customers...
By Svitlana Biloshkura
Updated: 04/09/25
11 min read
Good to Great: Best Supporters for the Software Industry
Keeping on with our much-beloved series of “Good to Great”, today we are focusing on...
By Anastasiia Nesterova
Updated: 04/09/25
5 min read
What Is Customer Experience Management?
From startups to established brands, businesses are increasingly grasping the significance of offering exceptional customer...
By Svitlana Biloshkura
Updated: 04/09/25
7 min read
The Internet of Things Is Transforming Customer Experience. What Are the Consequences?
Do you own a smart device in your home? A fire alarm that connects to...
By Daria Leshchenko
Updated: 04/10/25
4 min read
Prioritizing Our Teams’ Mental Health: SupportYourApp’s Experience
One of SupportYourApp’s values is “People First”. This includes our clients, their customers, and, of...
By Kseniia Savchenko
Updated: 04/10/25
4 min read
How Much Does Customer Service Impact the Customer Experience?
Customer service and the concept of providing support and assistance to customers is as old...
By Svitlana Biloshkura
Updated: 04/09/25
7 min read
Learning From Mistakes: 6 Examples of Bad Customer Service and How to Avoid Them
Poor customer service costs businesses about $62 million a year. This number may be frightening,...
By Anastasiia Nesterova
Updated: 07/12/24
8 min read