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    Must-Know Customer Service Stats and Facts

    Daria Leshchenko
    By Daria Leshchenko
    Updated: 04/30/25

    2 min read

    LinkedIn0

    More than a decade in the customer service industry has taught me — to succeed in it, you have to have a deep understanding of customers, their preferences, moods, and dislikes. You also have to understand what they will want in the future and give it to them without anyone asking. 

    To understand what customers want and what they will expect of the teams in the future, I dove into customer service stats and facts. 

    As we witness the evolution of the customer support industry and customer behavior, the need for a more profound understanding of both of them is growing. The more attention businesses will pay to the quality of customer support and the development of customer experience, the more likely they are to decrease churn and increase retention.

    Sources

    1. Top 10 Customer Service Statistics for 2022 [New Data] — Oberlo.
    2. ArenaCX Customer Experience Survey Infographic
    3. Improve Customer Experience to Gain Loyalty | Gartner
    4. Deconstructing Delight: A 2021 Survey of Consumer Expectations | Freshworks
    5. New Research from Dimension Data Reveals Uncomfortable CX Truths
    6. The value of experience: How the C-suite values customer experience in the digital age
    7. 10 of the Most Compelling Stats from Microsoft’s ‘Global State of Customer Service’ Report
    8. The true value of customer experiences
    9. Customer Communication Preferences | 2022 Report
    10. 19+ Customer Service Statistics And Trends For 2022
    11. Customer Service Statistics — TrueList 2022.
    12. Customer Experience Statistics You Should Be Aware Of In 2022 | Squaretalk
    13. Report: 7 Fascinating Facts Every Customer Service Team Must Know Today
    14. Personalization Pulse Check | Accenture
    15. Announcing Twilio Segment’s The State of Personalization 2021 Report
    16. What’s The ROI Of CX Transformation?
    17. Customer experience is everything: PwC
    18. 7 Contact Center Predictions for 2023 and Beyond | 8×8
    19. 32 Customer Experience Statistics You Need to Know for 2023

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    Daria Leshchenko
    By Daria Leshchenko.

    Daria Leshchenko is the CEO and Managing Partner at SupportYourApp. Taking charge of the company at the age of 21, she transformed it into a multinational business and one of the top support service providers. She is a Harvard Kennedy School alumna and a contributor to Entrepreneur, Sifted, Crunchbase, The Next Web, and HackerNoon. Daria has been interviewed by Nasdaq, TechRound, and Authority Magazine, and has appeared as a guest on several podcasts. Daria was recognized as the Woman of the Year (2021) in Customer Service by the Stevie Awards. In 2022, she received a Golden Globee Award and was named Customer Service and Success Woman of the Year. In 2023, she was featured in the prestigious 200 Female Founders list by Inc. and was recognized as an Accomplished Leader by the CCA. Daria is a startup mentor, public speaker, and an art and sports enthusiast.

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    Written by

    Daria Leshchenko is the CEO and Managing Partner at SupportYourApp. Taking charge of the company at the age of 21, she transformed it into a multinational business and one of the top support service providers. She is a Harvard Kennedy School alumna and a contributor to Entrepreneur, Sifted, Crunchbase, The Next Web, and HackerNoon. Daria has been interviewed by Nasdaq, TechRound, and Authority Magazine, and has appeared as a guest on several podcasts. Daria was recognized as the Woman of the Year (2021) in Customer Service by the Stevie Awards. In 2022, she received a Golden Globee Award and was named Customer Service and Success Woman of the Year. In 2023, she was featured in the prestigious 200 Female Founders list by Inc. and was recognized as an Accomplished Leader by the CCA. Daria is a startup mentor, public speaker, and an art and sports enthusiast.