FastSpring Review

Moving on with the series of articles about customer communication and service. Today, we are venturing into a new territory and taking a good look at FastSpring — a SaaS platform for e-commerce customer service.

What Is FastSpring Software? 

FastSpring is a payment and subscription management platform for digital products — SaaS, software, and video games. It helps businesses manage payments, subscriptions, taxes, and fraud prevention. FastSpring also provides tools for revenue growth, including upsells, cross-sells, and custom subscription options. 

FastSpring Review: Main Features

Customizability

According to the State of Customer Service and CX research by Shep Hyken, a CX expert at Amazon and FedEx, 84% of customers choose companies that offer personalized experiences. 

Among 1,000 surveyed consumers, 80% considered personalized experiences important.

FastSpring allows businesses to customize their customer journey any way they see fit:

• Order pages can gather and show any information needed. 
• Shopping carts can be set to be pre-populated with a customer’s information. 
• The branding of the company can be integrated into the payment process.

FastSpring reviews showcase the exceptional influence personalization can have on the growth of the customer base. 

Secure Payments

Over the next decade, global credit and debit card fraud could cost businesses and consumers  around $404 billion. This number highlights the critical need for enhanced security measures in online payments.

FastSpring is secure and PCI certified. No matter which one of the payment options a buyer chooses — debit or credit card, check, PayPal, money order — they are all safe. 

Analytics

FastSpring offers customized dashboards, detailed KPIs, and enables sharing data across teams, making it easier for you to track and optimize performance. This detailed subscription information gives you an opportunity to make data-driven decisions and, ultimately, grow retention, sales, and your business.

Tax Collection and Compliance

Having already so much on your plate, handling taxes seems like an overwhelming extra task. FastSpring takes this weight off your shoulders, managing tax compliance, keeping you up-to-date with changing laws, and handling all filings. This allows you to focus on growing your business without the headache of tax-related worries.

FastSpring reviews prove that its features and broad functionality provide companies with the opportunity to run their business smoothly and effectively, increasing the level of their customer trust. 

FastSpring Integrations

FastSpring PayPal Integration

In 2024, PayPal accounted for more than 22% of all online transactions made in the US.

Even though FastSpring reviews say PayPal is charging extra fees from its non-US users, offering a PayPal option enables FastSpring users to pay for their subscriptions in a fast and convenient way. 

Google Analytics

Tracking and analyzing different KPIs with Google Analytics can help you understand the direction you need to develop in and the changes you need to make to attract more customers. Analytics can also help you understand the behavior and preferences of your customers, which can lead to expanding your customer base and increasing profits. 

FastSpring reviews confirm that the Google Analytics integration gives you the ability to make data-driven decisions and grow your business.

Mailchimp

As of 2025, Mailchimp is an absolute leader in the email marketing industry, with the market share of around 43%. For a lot of businesses using FastSpring, it is a convenient way to reach their customer base, notify the customers about changes, offers, discounts, and sales. Paying for a Mailchimp subscription directly through FastSpring makes for a smooth user experience.

WordPress

The processing of a FastSpring payment right on your WordPress websites possible — you just need to install a plugin that FastSpring will provide you with. There are special tutorials on how to do it, so there might not even be a need to contact FastSpring support. 

A lot of FastSpring reviews prove that its extensive integrations list and its core features make it a convenient solution. 

FastSpring Pricing

The platform customizes pricing for each client. So, to determine the FastSpring price for your company, you’ll have to connect with their team. Together, based on your transaction type and the volume of transactions that will move through FastSpring, you’ll determine the price that covers access to all the necessary features and tools on the platform.

To give you a general idea of a FastSpring cost — according to Vendr, a software pricing review platform, the average price of an annual FastSpring contract in 2025 is $3,229. 

Some solutions offer more comfortable pricing, and FastSpring reviews mention that its cost can be a dealbreaker for some businesses.

FastSpring Competitors

Shopify

According to many FastSpring reviews, Shopify is a better alternative for small and medium businesses due to its lower cost and easier-to-reach ROI. On the other hand, FastSpring is easier to set up and the system is more flexible and offers more personalization options. 

Chargify

Chargify can’t be considered a FastSpring alternative, as this platform specializes in complex B2B subscription billing, while FastSpring will suit you more if you are a company selling digital products. 

FastSpring vs Stripe

While FastSpring has a set pricing model based on transaction volume, Stripe offers pay-as-you-go pricing. So, if you are a business with changing transaction volumes or specific payment needs, Stripe might be a cost-effective solution for you. 

Support-as-a-Service Team

No matter how good FastSpring reviews claim the platform to be, it has its limitations. For example, its support is focused on transactional and technical issues, such as payments, refunds, and account management. For broader customer service needs, like product support or troubleshooting, you would need to find a third-party Support-as-a-Service solution. 

SupportYourApp can provide you with a scalable team, fluent in your customers’ language, and available 24/7. This will ensure effective customer service, no matter the time zone or demand. You’ll enjoy reduced wait times, high ticket resolution rates, and growing customer satisfaction.

What Companies Use FastSpring

FastSpring is used by companies like Connectify, Formplus, iGrafx, and MSP360 to manage digital sales, subscriptions, and payments. It’s commonly chosen by software and SaaS businesses that need built-in tools for handling taxes, currencies, and compliance across different markets.

FastSpring Pros and Cons

Here are some of the advantages and drawbacks of FastSpring:

Pros

• Easy to set up
• Very customizable
• Has a knowledge base and FAQ section
• Secure 
• Vast integrations list
• A lot of currencies and way of payment accepted

Cons

• The dashboard is outdated
• High pricing 
• Order/payment management is not user-friendly
• High fees
• 3rd party affiliate system
• No desktop app

Is FastSpring.com safe? Of course! 

Is FastSpring cost-efficient? Not really.

FastSpring is a good solution for medium-sized businesses selling digital products. Small businesses might want to look for a more cost-efficient solution, and big enterprises are likely to try and personalize their service more than FastSpring allows.

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