The Ultimate Guide to Launching Omnichannel Support
Regardless of all promising CX benefits, only 15% of organizations have truly seamless omnichannel strategies....
By Svitlana Biloshkura
Updated: 04/03/25
4 min read
0 articles by:
Svitlana Biloshkura
Svitlana had a passion for deep and extensive research, which helped her gain valuable expertise in customer support trends. Thanks to her ability to analyze and understand the evolving landscape of customer support, she created insightful research materials in a simple and clear language.
Good to Great: Who Are the Best Supporters for E-Commerce Projects?
Exceptional service quality can only be achieved with high-class professionals on board. Each industry has...
By Anastasiia Nesterova
Updated: 04/09/25
4 min read
My Career Path: Growing From a Newbie to a Master of Communication
It’s time for a new success story! This time Olha, our Service Delivery Manager, will...
By Anastasiia Nesterova
Updated: 07/12/24
6 min read
Customer Experience Trends of 2023
At the end of each year, I love to take my time to see what...
By Daria Leshchenko
Updated: 04/18/25
4 min read
How Omnichannel Support Influences CX?
Technological progress and the pandemic streamlined the development of e-commerce. The new digital reality, where...
By Svitlana Biloshkura
Updated: 04/09/25
4 min read
SupportYourApp Manifesto: Making Of
We are all supporters. This is SupportYourApp’s motto and the main idea of our manifesto....
By Anastasiia Nesterova
Updated: 04/10/25
6 min read
My SupportYourApp Career Growth: How I Transitioned From Customer Care to People Operations
Max, our People Experience Manager, started his career at SupportYourApp as a customer support agent...
By Anastasiia Nesterova
Updated: 04/10/25
6 min read
Co-Browsing: Pros and Cons of Collaborative Browsing
Rapid development of online commerce and growing competition in the market of digital technologies motivates...
By Svitlana Biloshkura
Updated: 04/25/25
8 min read
Boosting Customer Experience Through Team’s Well-Being
74% of customer support agents are at risk of burnout. Stress, big workload, monotonous tasks,...
By Kseniia Savchenko
Updated: 04/09/25
3 min read