Everything You Need to Know About Conversational AI in Customer Support
AI has long become an irreplaceable helper for customer support and service teams. Support professionals...
By Anna Shevtsova
Updated: 06/25/25
6 min read
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Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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What Are Customer Engagement Metrics & Why Are They Important?
Customer engagement metrics are measurements used to assess and evaluate customer interaction, involvement, and satisfaction...
By Anna Shevtsova
Updated: 04/25/25
7 min read
Top 4 Challenges of Introducing AI Into Support Teams
World-wide spending on AI-centric systems will pass $300 billion by 2023. Even despite popularity and...
By Daria Leshchenko
Updated: 06/16/25
4 min read
SupportYourApp Is Recognized by GoodFirms as the Best Company to Work With
The text is a courtesy of GoodFirms Customer expectations have evolved more than ever before,...
By Anna Shevtsova
Updated: 05/30/25
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My Journey With SupportYourApp: From a Supporter to a Talent Searcher
In just two years, our team member, Maria, made her way from a support consultant...
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What Is a Good Retention Rate, and How Can Companies Achieve It?
What is a good retention rate, and how can companies achieve it? There is no...
By Anna Shevtsova
Updated: 06/25/25
7 min read
Measuring Customer Retention: Why It Matters and How to Do It Right?
In the challenging business ecosystem of today, the significance of retaining customers cannot be overstated....
By Svitlana Biloshkura
Updated: 04/18/25
10 min read
Gaining Your Brand’s Fans: Why Customer Retention Is Important
Acquiring new customers is something most businesses focus on. At the same time, retaining existing...
By Anastasiia Nesterova
Updated: 04/29/25
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Elevating Your Business Through the Art of Customer Experience Optimization
“You never get a second chance to make a first impression” is a timeless quote...
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Updated: 04/30/25
11 min read