0 articles by:

Iuliia Moroz

With over 10 years of experience crafting engaging and impactful content for brands, media, and social media, Iuliia is dedicated to creating human-centered stories that foster meaningful connections with customers and build recognizable brands. Her unique ability to translate various topics for different audiences sets her apart as a skilled storyteller.

A 68% Increase in Resolved Tickets: How SupportYourApp Drove a Startup’s Rapid Growth by Augmenting Support

In today’s world, where smooth customer experience can make or break any company, a growing...

By Iuliia Moroz

Updated: 06/02/25

3 min read

Supporter vs. ChatGPT

ChatGPT currently has over 180.5 million users, which is an 80% increase from the 100...

By Svitlana Biloshkura

Updated: 06/13/25

12 min read

How to Choose IT Support for Outsourcing: Your Comprehensive Guide

Technologies have become the force driving companies forward with innovations and revolutionizing each industry, requiring...

By Iuliia Moroz

Updated: 06/16/25

9 min read

Implementing Chatbots for Efficient Customer Service in E-Commerce: Tips and Ideas

Given the fast pace of today’s world, it’s no surprise that customers want everything done...

By Iuliia Moroz

Updated: 06/25/25

10 min read

Ecommerce Customer Service: Best Practices to Achieve Brand Loyalty

Ecommerce has grown rapidly, with sales expected to exceed $4.1 trillion in 2024, and these...

By Iuliia Moroz

Updated: 06/25/25

7 min read

Call Center Outsourcing Trends: New Technologies and Approaches Revolutionizing Customer Support in 2024

Call center outsourcing was initially seen as a cost-saving measure, but businesses are learning, so...

By Iuliia Moroz

Updated: 05/30/25

9 min read

Growing Operations With Outsourcing Your Scalable Call Center

As companies are under constant pressure to maintain a competitive edge, scaling customer support operations...

By Iuliia Moroz

Updated: 05/14/25

9 min read

Call Center Security Best Practices: Prevent Data Breaches and Ensure Compliance

Some businesses choose to outsource their call centers; others prefer to keep them in-house. Whatever...

By Iuliia Moroz

Updated: 05/30/25

10 min read

Call Center Best Practices for an Unparalleled Business Growth

Customer satisfaction and the ability to leverage your call center’s resources effectively often affect success...

By Iuliia Moroz

Updated: 04/09/25

11 min read