Veronika Gladchuk
9 articles by:

Veronika Gladchuk

Veronika graduated from university in Budapest where she lived for several years. Veronika is an expert when it comes to the latest technology and all-things-AI. In her spare time she enjoys not only playing but developing video games as well as drawing and reading fantasy books.

Data in Customer Support and Its Use for Competitive Advantage and Growth

Data in Customer Support and Its Use for Competitive Advantage and Growth

Contrary to the common beliefs, customer support is not only a service needed for the...

By Veronika Gladchuk

4 min read

Data-Driven Is the New Black: What Are the Key Elements to Good Customer Service

Data-Driven Is the New Black: What Are the Key Elements to Good Customer Service

At SupportYourApp, we resolve thousands of tickets daily. We work with different types of clients:...

By Veronika Gladchuk

4 min read

Comparing Features of CRM Systems We Use

Comparing Features of CRM Systems We Use

CRM or Customer Relationship Management is a set of strategies and tools aimed at understanding...

By Veronika Gladchuk

3 min read

Customer Service Knowledge Base: Guides & Examples

Customer Service Knowledge Base: Guides & Examples

At SupportYourApp, we can’t start supporting a product or service if we don’t have enough...

By Veronika Gladchuk

4 min read

Team Performance and How to Reach It: Top Resources for Team Development

Team Performance and How to Reach It: Top Resources for Team Development

Businesses are the most successful when they have diverse teams of professionals who are able...

By Veronika Gladchuk

4 min read

To Be Successful Is to Be Flexible: How We Created a CRM System to Provide Customized Services

To Be Successful Is to Be Flexible: How We Created a CRM System to Provide Customized Services

In the business environment of today, many executives understand that customers are their most important...

By Veronika Gladchuk

5 min read

Checklist for Launching Customer Support

Checklist for Launching Customer Support

So your business is growing. After a thorough assessment, you have decided that a simple...

By Veronika Gladchuk

5 min read

Our Success Is the Success of Our Clients – How Do We Track It?

Our Success Is the Success of Our Clients – How Do We Track It?

It is hard to overstate the importance of customer service in development of a business....

By Veronika Gladchuk

4 min read

Understanding Customer Perception and Its Role in Maintaining Your Business

Understanding Customer Perception and Its Role in Maintaining Your Business

When a potential customer approaches your company for the first time, they probably already have...

By Veronika Gladchuk

7 min read