Nika Kiriienko
53 articles by:

Nika Kiriienko

Nika is an independent digital marketer with a real passion for the world of customer service who has been working in the field for the last 10 years. She was born and raised in Kyiv, Ukraine which is where she lives now with her adorable Yorkshire Terrier. Nika loves doing a deep research of modern customers’ behavior which makes her a real pro in understanding their preferences and interests. She loves travel, technical diving, and sports.

6 Quick Tips to Improve Every Customer Support Email You Send

6 Quick Tips to Improve Every Customer Support Email You Send

Working in Customer Support, It Can Be Easy to Forget The Power That Each Email Has to Impact...

By Nika Kiriienko

Updated: 12/18/20

5 min read

Considering Investing in Help Desk Software? Here Are the 3 Best Times to Buy

Considering Investing in Help Desk Software? Here Are the 3 Best Times to Buy

During SupportYourApp’s early days, we already knew we had to find a better solution for...

By Nika Kiriienko

Updated: 01/14/25

6 min read

3 Ways Call Centers Can Help Your Startup Stay Lean & Mean

3 Ways Call Centers Can Help Your Startup Stay Lean & Mean

Every Expense Is Important When You’re Trying to Grow. an Outsourced Call Center Can Help...

By Nika Kiriienko

Updated: 12/18/20

4 min read

Difficult Customers 101: The 4 Difficult Customers & How to Tame Them With Customer Support

Difficult Customers 101: The 4 Difficult Customers & How to Tame Them With Customer Support

Difficult Customers Exist Everywhere No Matter What Industry You’re In, Which Product You’re Selling, How...

By Nika Kiriienko

Updated: 12/18/20

7 min read

Customer Support & Charity: SupportYourApp Takes Part in Kyiv Chestnut Run 2016

Customer Support & Charity: SupportYourApp Takes Part in Kyiv Chestnut Run 2016

Customer Support & Charity at SupportYourApp We’ve said it before and we’ll say it again…...

By Nika Kiriienko

Updated: 12/18/20

2 min read

Help Desk Software: Top 3 Help Desks for Creating Awesome FAQs

Help Desk Software: Top 3 Help Desks for Creating Awesome FAQs

FAQs are the building blocks of customer success, here are our 3 favorite help desk softwares that...

By Nika Kiriienko

Updated: 12/18/20

5 min read