Nika Kiriienko
45 articles by:

Nika Kiriienko

Nika is an independent digital marketer with a real passion for the world of customer service who has been working in the field for the last 10 years. She was born and raised in Kyiv, Ukraine which is where she lives now with her adorable Yorkshire Terrier. Nika loves doing a deep research of modern customers’ behavior which makes her a real pro in understanding their preferences and interests. She loves travel, technical diving, and sports.

Customer Support & Charity: SupportYourApp Takes Part in Kyiv Chestnut Run 2016

Customer Support & Charity: SupportYourApp Takes Part in Kyiv Chestnut Run 2016

Customer Support & Charity at SupportYourApp We’ve said it before and we’ll say it again…...

By Nika Kiriienko

Updated: 12/18/20

2 min read

Help Desk Software: Top 3 Help Desks for Creating Awesome FAQs

Help Desk Software: Top 3 Help Desks for Creating Awesome FAQs

FAQs are the building blocks of customer success, here are our 3 favorite help desk softwares that...

By Nika Kiriienko

Updated: 04/09/25

5 min read

How We Used Product Hunt to Hack Our B2B Sales and Score 3 New Clients (And How You Can Too)

How We Used Product Hunt to Hack Our B2B Sales and Score 3 New Clients (And How You Can Too)

Product Hunt is an incredible site for technology, software and startup enthusiasts to share all...

By Nika Kiriienko

Updated: 06/25/25

6 min read

The Ultimate Guide to Customer Support Outsourcing

The Ultimate Guide to Customer Support Outsourcing

Outsourcing can be a very valuable tool to grow and maintain your company, here’s everything...

By Nika Kiriienko

Updated: 07/22/25

9 min read

To Outsource, or Not to Outsource: That Is the Question.

To Outsource, or Not to Outsource: That Is the Question.

“Should I outsource the responsibility of taking care of my customer to a third-party organization?”...

By Nika Kiriienko

Updated: 12/09/20

4 min read

Should You Choose Phone or Email Support for Your Call Center?

Should You Choose Phone or Email Support for Your Call Center?

The eternal question that every executive asks himself when it comes to providing quality customer...

By Nika Kiriienko

Updated: 05/14/25

3 min read