Daniel Kravchenko
2 articles by:

Daniel Kravchenko

Daniel has been working as a Key Account Manager at SupportYourApp for more than 3 years now. Before joining the team, he lived and worked in the United States, bringing over 5 years of experience in managing client relationships in the Educational recruitment sector. His Technical and International Business degrees have allowed him to successfully manage Fintech and Crypto-related projects. Currently, he holds the position of Senior Key Account Manager and is responsible for the Key Client vertical management at the company. A passionate traveler, Daniel has explored 48 out of 50 U.S. states over the past decade — always eager to discover new places and cultures.

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How to Align Customer Service Metrics With Real Customer Experience

How to Align Customer Service Metrics With Real Customer Experience

“When the data and the anecdotes disagree, the anecdotes are usually right.” – Jeff Bezos...

By Daniel Kravchenko

Updated: 10/30/25

10 min read

Travel Agency Call Center: How to Handle Seasonal Spikes

Travel Agency Call Center: How to Handle Seasonal Spikes

About 8 out of 10 business travelers experienced disruptions while travelling in 2024. This number...

By Daniel Kravchenko

Updated: 08/22/25

11 min read