Customer Data as a Personalization Tool
90% of customers find personalized offers appealing. 80% of customers prefer doing business with companies...
By Anna Shevtsova
Updated: 03/11/21
5 min read
110 articles by:
Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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What Is PCI DSS?
According to Verizon, in 2019 71% of data breaches were financially motivated. IBM estimated that...
By Anna Shevtsova
Updated: 04/09/25
6 min read
Improving Customer Experience With Video
Over two-thirds of internet traffic is devoted to video. More than 27% of users claim...
By Anna Shevtsova
Updated: 04/09/25
5 min read
How 5G Will Impact Customer Service
5G connection is predicted to surpass 1 billion connections in 2023. It is already online...
By Anna Shevtsova
Updated: 04/29/25
5 min read
BaaS — Blockchain as a Service
BaaS — Blockchain as a Service is a young industry not as embraced by businesses...
By Anna Shevtsova
Updated: 02/04/21
5 min read
Customer Experience Analytics: Definition, Metrics, Customer Journey
Customer experience analytics is a perfect way for businesses to improve their service and attract...
By Anna Shevtsova
Updated: 01/28/21
6 min read
Customer Service Level: Definition, Standards, Measuring
Your customer service level can make or break a customer’s experience — and your company’s...
By Anna Shevtsova
Updated: 04/25/25
6 min read
Call Center Quality Monitoring
Quality of service is an asset. With an abundance of choices in the market it...
By Anna Shevtsova
Updated: 04/09/25
6 min read
Signs You Need to Start Outsourcing
About 300 000 positions are outsourced every year. Different businesses hire outsourcing companies for different...
By Anna Shevtsova
Updated: 04/09/25
5 min read