Customer Service Training: Skills & Guide for Support Teams
In the age of AI and machine learning, human-like chatbots can be met more and...
By Anna Shevtsova
Updated: 04/25/25
7 min read
110 articles by:
Anna Shevtsova
Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.
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Cross-Functional Team: How We Drive Them and How They Drive Us
Successful team requires successful leaders And when is the leader considered successful in their position?...
By Anna Shevtsova
Updated: 04/25/25
6 min read
5 Stages of Team Development at SupportYourApp: The Process of Developing the Best Teams
Making “a team” into “the team”. Seems like a simple task that can be solved...
By Anna Shevtsova
Updated: 04/30/25
5 min read
Developing Customer Communication Skills: Importance of Fast Reaction and Communication With Customers. Approaches, Tools, Learnings.
As was said by Milton Erickson: “The effectiveness of communication is not defined by the...
By Anna Shevtsova
Updated: 04/09/25
5 min read
What Effective Management Skills Did We Acquire During the Covid-19 Quarantine?
Quarantine. Over the last couple of months this word became key when it comes to...
By Anna Shevtsova
Updated: 05/26/22
5 min read
When Our Team Is an Extension of Yours
What is the most common reason for various businesses to doubt whether they need to...
By Anna Shevtsova
Updated: 12/09/20
5 min read
Being Eco When the World Goes Around Is an Extra Step to Take
At SupportYourApp we firmly believe that by resolving the issues of our customers and helping...
By Anna Shevtsova
Updated: 12/09/20
4 min read
Feedforward the Professionals in Your Team to Progress as a Company
To be the best partner for customer support outsource we have to also be the...
By Anna Shevtsova
Updated: 12/09/20
4 min read
What to Expect, When It’s Unexpected: How We Deal With Complicated Requests
Very often customer support consultants have to deal with a huge workload. Their chats, emails...
By Anna Shevtsova
Updated: 12/09/20
5 min read