Philippines Call Center Outsourcing: A 2025 Overview
Companies save an average of 70% on labor costs by outsourcing customer service to the...
By Oleksii Babich
Updated: 07/17/25
8 min read
CX in a Post-Chatbot World
Clear steps to meet customer expectations and grow CSAT.
By SupportYourApp
Updated: 07/09/25
< 1 min read
Customer Satisfaction KPIs
According to Salesforce’s State of the Connected Customer Report, 89% of customers are more likely...
By Olha Humeniuk-Solodka
Updated: 07/03/25
8 min read
Personalized Customer Service: Why Are Customers Turning Away From Chatbots?
A whopping 70% of customers had a negative chatbot experience in 2024. With businesses increasingly...
By Anastasiia Svyrydenko
Updated: 07/14/25
7 min read
My Career Journey: Eugene Hordiienko, Chief Technology Officer
Introduction Q: Eugene, what are your key responsibilities as Chief Technology Officer? In a nutshell,...
By Anastasiia Svyrydenko
Updated: 07/02/25
7 min read
The Role Was Unique, So Was the Consultant: Our Tailored Support for a Tech Company
What if your support need doesn’t quite match a standard job description? Our client is...
By Anastasiia Svyrydenko
Updated: 07/14/25
2 min read
Live Chat vs Chatbot. What’s Better for Your Business?
Is customer service your business’s competitive edge in today’s digital-first world? And if so, do...
By Ilya Patricha
Updated: 07/14/25
7 min read
Call Center Quality Monitoring: Proven Practices to Elevate CX
According to Infotech, 74% of consumers are inclined to switch brands after just one bad...
By Olha Humeniuk-Solodka
Updated: 07/14/25
9 min read
FastSpring Review
Moving on with the series of articles about customer communication and service. Today, we are...
By Nick Ryabchenko
Updated: 07/14/25
5 min read