Blog on Customer Service & Outsourcing for Startups and Enterprises

How Much Does Customer Service Impact the Customer Experience?

As many as 73% of consumers say customer service is a critical factor in their...

By Maryna Stavnycha

Updated: 10/20/25

9 min read

“We value how quickly SupportYourApp has trained the consultants to meet our standards, so that...

By Anastasiia Svyrydenko

Updated: 10/17/25

2 min read

The story of SupportYourApp started in October 2010 — back when Instagram didn’t exist yet,...

By Anastasiia Svyrydenko

Updated: 10/01/25

8 min read

A staggering 71% of customers expect a response within only five minutes on Black Friday. ...

By Olha Humeniuk-Solodka

Updated: 10/20/25

10 min read

An estimated 43% of companies now outsource their customer service. While in-house teams remain an...

By Ilya Patricha

Updated: 10/15/25

10 min read

Top-notch customer support is about efficiency, scalability, and making customers happier. Companies that have integrated...

By Nick Ryabchenko

Updated: 10/20/25

14 min read

“When we first tested Voice AI customer support from SupportYourApp, our honest reaction was ‘wow’...

By Anastasiia Svyrydenko

Updated: 09/12/25

3 min read

Did you know that, as of 2025, over 91% of businesses with 10 or more...

By Maryna Stavnycha

Updated: 10/17/25

9 min read

Introduction Q: Kseniya, can you give us a peek behind the scenes of what do...

By Anastasiia Svyrydenko

Updated: 10/17/25

8 min read