Blog on Customer Service & Outsourcing

Flat Rate vs Pay-as-You-Go: Call Center Pricing Models

What if the pricing model you chose to save money is actually the reason your...

By Daniel Kravchenko

Updated: 11/28/25

10 min read

During the holiday rush, when stress and financial strain peak, 94% of shoppers say positive...

By Yurii Maidan

Updated: 11/26/25

9 min read

“The AI chatbot lets our team focus on the complex cases while customers still get...

By Anastasiia Svyrydenko

Updated: 11/21/25

4 min read

Imagine running a fast-growing online business where every customer question lands directly in your inbox,...

By Anastasiia Svyrydenko

Updated: 11/25/25

3 min read

Were your response times faster when your internal team managed support? Has there been a...

By Ilya Patricha

Updated: 11/14/25

10 min read

Did you know? 68% of consumers report they’d pay more for products from a brand...

By Maryna Stavnycha

Updated: 11/27/25

9 min read

Partnering with a full-service outsourced provider for a dedicated support team can boost your ticket...

By Nader Gammoudi

Updated: 10/31/25

8 min read

“As we strive for outstanding customer relations, it’s great to see that the support team...

By Anastasiia Svyrydenko

Updated: 11/26/25

2 min read

Introduction Q: Liubov, what does being Vice CEO look like in action? Being Vice CEO...

By Anastasiia Svyrydenko

Updated: 11/04/25

6 min read