IT Support Tiers Explained: L0, L1, L2, and L3
According to data gathered by Flairstech, the usage of help desk software has increased from...
By Olha Humeniuk-Solodka
Updated: 08/11/25
8 min read
How Daria Leshchenko Built a Global CX Company — Interview
In this customer support podcast, Daria Leshchenko, the CEO and Managing Partner at SupportYourApp, shares...
By Anastasiia Svyrydenko
Updated: 08/07/25
7 min read
My Career Journey: Vitalii Kushnirenko, Chief Information Security Officer
Introduction Q: Vitaliy, what are your main responsibilities as Chief Information Security Officer? As CISO,...
By Anastasiia Svyrydenko
Updated: 07/31/25
6 min read
Customer Service SLA: Guide & Best Practices
According to amplifAI, US companies lose up to $75 billion annually as a result of...
By Ilya Patricha
Updated: 07/25/25
7 min read
How Welcome to Bob Cut Support Response Time by 99.7% — Without Hiring More Staff
How do you boost support productivity without investing a ton into new hires? Welcome to...
By Anastasiia Svyrydenko
Updated: 07/28/25
3 min read
Philippines Call Center Outsourcing: A 2025 Overview
Companies save an average of 70% on labor costs by outsourcing customer service to the...
By Oleksii Babich
Updated: 07/17/25
8 min read
CX in a Post-Chatbot World
Clear steps to meet customer expectations and grow CSAT.
By SupportYourApp
Updated: 07/09/25
< 1 min read
Customer Satisfaction KPIs
According to Salesforce’s State of the Connected Customer Report, 89% of customers are more likely...
By Olha Humeniuk-Solodka
Updated: 07/03/25
8 min read
Personalized Customer Service: Why Are Customers Turning Away From Chatbots?
A whopping 70% of customers had a negative chatbot experience in 2024. With businesses increasingly...
By Anastasiia Svyrydenko
Updated: 07/14/25
7 min read