How to Switch Customer Support Providers Without Risk
Were your response times faster when your internal team managed support? Has there been a...
By Ilya Patricha
Updated: 11/14/25
10 min read
Top 5 eCommerce Customer Service Outsourcing Companies
Did you know? 68% of consumers report they’d pay more for products from a brand...
By Maryna Stavnycha
Updated: 11/11/25
9 min read
Shared vs Dedicated Customer Support: How to Choose the Right Model
Partnering with a full-service outsourced provider for a dedicated support team can boost your ticket...
By Nader Gammoudi
Updated: 10/31/25
8 min read
Happeo Cuts Email Response Time to 30 Minutes With Our B2B Customer Support Team
“As we strive for outstanding customer relations, it’s great to see that the support team...
By Anastasiia Svyrydenko
Updated: 10/31/25
2 min read
My Career Journey: Liubov Tykholoz, Vice CEO
Introduction Q: Liubov, what does being Vice CEO look like in action? Being Vice CEO...
By Anastasiia Svyrydenko
Updated: 11/04/25
6 min read
How to Align Customer Service Metrics With Real Customer Experience
“When the data and the anecdotes disagree, the anecdotes are usually right.” – Jeff Bezos...
By Daniel Kravchenko
Updated: 10/30/25
10 min read
How Much Does Customer Service Impact the Customer Experience?
As many as 73% of consumers say customer service is a critical factor in their...
By Maryna Stavnycha
Updated: 10/20/25
9 min read
C2 English + Academic Writing: Our Digital Product Support for a Psychology Organization
“We value how quickly SupportYourApp has trained the consultants to meet our standards, so that...
By Anastasiia Svyrydenko
Updated: 10/23/25
2 min read
SupportYourApp at 15: Stories, Lessons, and Surprises From Our CEO
The story of SupportYourApp started in October 2010 — back when Instagram didn’t exist yet,...
By Anastasiia Svyrydenko
Updated: 10/01/25
8 min read