My Career Journey: Kseniia Savchenko, Chief People Officer
Introduction Q: Kseniya, can you give us a peek behind the scenes of what do...
By Anastasiia Svyrydenko
Updated: 08/29/25
8 min read
Customer Service Quality Assurance: Guide & Checklist
We hope that our way of conducting QA might give some useful insights for those who have never done it before as well as those who are looking for some fresh new workable ideas.
By Anastasiia Svyrydenko
Updated: 08/29/25
8 min read
How We Helped Kurzgesagt Cut Email Response Time to 12 Minutes and Reach a 4.95 CSAT
42% of consumers trust online reviews as much as recommendations from friends and family. A...
By Anastasiia Svyrydenko
Updated: 08/26/25
3 min read
How Much Will Customer Service Outsourcing Cost Me?
Up to 80% of businesses globally outsource at least one function. For customer support specifically,...
By Nader Gammoudi
Updated: 08/15/25
8 min read
IT Support Tiers Explained: L0, L1, L2, and L3
According to data gathered by Flairstech, the usage of help desk software has increased from...
By Olha Humeniuk-Solodka
Updated: 08/11/25
8 min read
How Daria Leshchenko Built a Global CX Company — Interview
In this customer support podcast, Daria Leshchenko, the CEO and Managing Partner at SupportYourApp, shares...
By Anastasiia Svyrydenko
Updated: 08/13/25
7 min read
My Career Journey: Vitalii Kushnirenko, Chief Information Security Officer
Introduction Q: Vitaliy, what are your main responsibilities as Chief Information Security Officer? As CISO,...
By Anastasiia Svyrydenko
Updated: 07/31/25
6 min read
Customer Service SLA: Guide & Best Practices
According to amplifAI, US companies lose up to $75 billion annually as a result of...
By Ilya Patricha
Updated: 08/22/25
7 min read
How Welcome to Bob Cut Support Response Time by 99.7% — Without Hiring More Staff
How do you boost support productivity without investing a ton into new hires? Welcome to...
By Anastasiia Svyrydenko
Updated: 08/18/25
3 min read