Blog on Customer Service & Outsourcing for Startups and Enterprises

Call Center Quality Monitoring: Proven Practices to Elevate CX

According to Infotech, 74% of consumers are inclined to switch brands after just one bad...

By Olha Humeniuk-Solodka

Updated: 06/12/25

9 min read

Moving on with the series of articles about customer communication and service. Today, we are...

By Nick Ryabchenko

Updated: 06/11/25

5 min read

Your customer service level can make or break a customer’s experience — and your company’s...

By Anastasiia Svyrydenko

Updated: 06/11/25

6 min read

In 2025, almost 80% of customers will switch to a competitor after just one bad...

By Olha Humeniuk-Solodka

Updated: 06/06/25

10 min read

Introduction Q: Viktoriia, what are your key responsibilities as PR and Partnerships Director? Think of...

By Anastasiia Svyrydenko

Updated: 05/30/25

6 min read

“We could focus on evaluating skills rather than handling logistics. SupportYourApp took care of everything...

By Anastasiia Svyrydenko

Updated: 06/13/25

3 min read

As customers increasingly demand fast, seamless support, help desk platforms have become a go-to way...

By Oleksii Babich

Updated: 06/04/25

10 min read

About 8 out of 10 business travelers experienced disruptions while travelling in 2024. This number...

By Daniel Kravchenko

Updated: 05/27/25

11 min read

GOAL: As a European airport shuttle service, Flibco, expanded and their customer base grew, they...

By Anastasiia Svyrydenko

Updated: 06/05/25

3 min read