Blog on Customer Service & Outsourcing

Holiday eCommerce Customer Service: 6 Mistakes to Avoid

With weeks left until Christmas, the peak season’s surge in support queries is already here....

By Yurii Maidan

Updated: 12/05/25

9 min read

“Partnering with SupportYourApp has been a game-changer for PayBump. Their team integrated seamlessly with our...

By Anastasiia Svyrydenko

Updated: 12/02/25

3 min read

What if the pricing model you chose to save money is actually the reason your...

By Daniel Kravchenko

Updated: 11/28/25

10 min read

During the holiday rush, when stress and financial strain peak, 94% of shoppers say positive...

By Yurii Maidan

Updated: 11/26/25

9 min read

“The AI chatbot lets our team focus on the complex cases while customers still get...

By Anastasiia Svyrydenko

Updated: 11/21/25

4 min read

Imagine running a fast-growing online business where every customer question lands directly in your inbox,...

By Anastasiia Svyrydenko

Updated: 11/25/25

3 min read

Were your response times faster when your internal team managed support? Has there been a...

By Ilya Patricha

Updated: 11/14/25

10 min read

Did you know? 68% of consumers report they’d pay more for products from a brand...

By Maryna Stavnycha

Updated: 11/27/25

9 min read

Partnering with a full-service outsourced provider for a dedicated support team can boost your ticket...

By Nader Gammoudi

Updated: 10/31/25

8 min read