Customer Service in Banking Industry
According to the World Bank, 76% of the worldwide population has banking accounts — a...
By Anastasiia Svyrydenko
Updated: 03/21/25
12 min read
Mobile App Customer Support: Tools and Best Practices
Nowadays, having a mobile app isn’t just an option for many businesses — it’s essential...
By Anastasiia Svyrydenko
Updated: 03/18/25
10 min read
Top SaaS Customer Retention Strategies to Boost Loyalty
Compared to companies that offer software as a one-time purchase, SaaS (Software-as-a-Service) companies have multiple...
By Iuliia Moroz
Updated: 03/03/25
10 min read
My Career Journey: Paul Smolyk, Chief of Delivery Operations
Introduction Q: Paul, you recently stepped into the role of Chief of Delivery Operations after...
By Iuliia Moroz
Updated: 02/27/25
5 min read
SaaS Customer Support: Best Practices for 2025
Today’s business environment presents a dynamic but challenging opportunity for ambitious companies rivaling for customers’...
By Iuliia Moroz
Updated: 03/17/25
13 min read
How to Improve CSAT Scores in Your Call Center: 9 Ways to Explore
Customer service drives every business — it’s the force behind improving relationships with the target...
By Iuliia Moroz
Updated: 02/25/25
12 min read
Call Center QA: The Secrets to Stellar Customer Support (with Real Cases)
Your call center is the heart of your customer service — it targets their concerns...
By Iuliia Moroz
Updated: 02/21/25
10 min read
How SupportYourApp Enabled 24/7 Bilingual Support for a Transportation Company
When a European airport shuttle service (the “Company”) approached SupportYourApp, they were looking for a...
By Iuliia Moroz
Updated: 03/20/25
3 min read
My Career Journey: Andrii Lohvynenko, Our Chief Legal Officer
Introduction Q: Andrii, could you shed some light on your current role and key responsibilities? ...
By Kseniia Savchenko
Updated: 02/04/25
6 min read
