How to Hire a Call Center: Costs & Key Tips
Call centers are responsible for handling a large volume of inbound and outbound customer calls....
By Anastasiia Svyrydenko
Updated: 04/09/25
9 min read
Customer Support vs Technical Support
Customer service teams wear many hats. They resolve issues, track orders, and help users with...
By Anastasiia Svyrydenko
Updated: 04/01/25
11 min read
My Career Journey: Maksym Natiazhko, Client Experience Director
Introduction Q: Maksym, your role is brand new for the company. What are your main...
By Anastasiia Svyrydenko
Updated: 04/10/25
5 min read
How to Choose a Customer Service Provider: 20 Steps Checklist
Internationally, businesses are growing to understand how outsourcing their customer service benefits their operations and...
By Anastasiia Svyrydenko
Updated: 04/09/25
11 min read
Partner Evaluation Check-List
How to Choose the Right Customer Support Partner: Checklist for Businesses
By SupportYourApp
Updated: 04/10/25
< 1 min read
Customer Service in Banking Industry
According to the World Bank, 76% of the worldwide population has banking accounts — a...
By Anastasiia Svyrydenko
Updated: 04/09/25
12 min read
Mobile App Customer Support: Tools and Best Practices
Nowadays, having a mobile app isn’t just an option for many businesses — it’s essential...
By Anastasiia Svyrydenko
Updated: 03/18/25
10 min read
Top SaaS Customer Retention Strategies to Boost Loyalty
Compared to companies that offer software as a one-time purchase, SaaS (Software-as-a-Service) companies have multiple...
By Iuliia Moroz
Updated: 04/09/25
10 min read
My Career Journey: Paul Smolyk, Chief of Delivery Operations
Introduction Q: Paul, you recently stepped into the role of Chief of Delivery Operations after...
By Iuliia Moroz
Updated: 04/10/25
5 min read
