Blog on Customer Service & Outsourcing for Startups and Enterprises

Shared vs Dedicated Customer Support: How to Choose the Right Model

Partnering with a full-service outsourced provider for a dedicated support team can boost your ticket...

By Nader Gammoudi

Updated: 10/31/25

8 min read

“As we strive for outstanding customer relations, it’s great to see that the support team...

By Anastasiia Svyrydenko

Updated: 10/31/25

2 min read

Introduction Q: Liubov, what does being Vice CEO look like in action? Being Vice CEO...

By Anastasiia Svyrydenko

Updated: 11/04/25

6 min read

“When the data and the anecdotes disagree, the anecdotes are usually right.” – Jeff Bezos...

By Daniel Kravchenko

Updated: 10/30/25

10 min read

As many as 73% of consumers say customer service is a critical factor in their...

By Maryna Stavnycha

Updated: 10/20/25

9 min read

“We value how quickly SupportYourApp has trained the consultants to meet our standards, so that...

By Anastasiia Svyrydenko

Updated: 10/23/25

2 min read

The story of SupportYourApp started in October 2010 — back when Instagram didn’t exist yet,...

By Anastasiia Svyrydenko

Updated: 10/01/25

8 min read

A staggering 71% of customers expect a response within only five minutes on Black Friday. ...

By Olha Humeniuk-Solodka

Updated: 10/20/25

10 min read

An estimated 43% of companies now outsource their customer service. While in-house teams remain an...

By Ilya Patricha

Updated: 10/15/25

10 min read