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Featured Case Study
24/7 coverage: no missed inquiries
Improved customer experience: faster responses, consistent service, and higher satisfaction
Scalability: easy adjustments to peak seasons and quieter periods
SupportYourApp helped Flibco build a scalable support system that optimized costs and improved the overall transportation customer experience.
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40% faster responses
50% quicker resolution
The client requested new roles from us
Along with speeding up responses, our agent set up processes, and our Career Coach took over resume reviews, allowing the founder to focus on strategy.
81% of chats automated
Average resolution time: 8 hours → 5 minutes
Personalized and human-like conversations
With CoSupport, we built and implemented an AI chatbot using Cocoatech's knowledge base and integrating it with Zendesk.
64% faster resolution time
1,800 → 4,500 resolved requests per month
1 → 3 trained consultants
We built a team of 3 consultants, implemented Intercom to unify communication across chats, emails, and calls, and documented the workflows.
Email response time: cut to 30 minutes
Decreased resolution time
Improved support workflows
We delivered 24/7 support, integrating with the company's internal team and complying with their strict security policies.
Response times: cut to 30 minutes for email, 4 minutes for live chat
Streamlined issue escalation
Consultants felt like an extension of the client's team
We put together a team of 24/7 consultants that met our client's specific requirements — a background in academic writing and C2-level English proficiency.
First response time — down to 12 minutes (business hours)
CSAT — up to 4.95 out of 5
Trustpilot reviews improved significantly
Our team of two consultants covered support during peak hours. We used Gorgias to streamline processes and their Statistics Dashboard — to track performance.
95% faster first reply time
70% faster resolution time
CSAT score up from 3.5 → 5.0
Softorino, an app development company with 15M+ downloads, replaced traditional phone support with Voice AI — delivering 24/7 instant call pickup, automated repetitive queries, and freeing their team to focus on complex cases.
Direct impact on client's Q1 success
Independent, trusted team member
Consultant's contract extended for next quarter
Our client needed a back-office support agent to help with partner support tasks like onboarding and ongoing updates. We instantly found the right fit.
2 hires, job-ready from day one
Candidate for one role approved instantly
Cocoatech was looking to fill 2 short-term, part-time positions with no HR or recruitment function. SupportYourApp stepped in to make it happen.
54% faster response time
49% increase in ticket resolution
>100k tickets resolved in 1 year
How SupportYourApp helped the client improve support team efficiency and clear a massive ticket backlog.
96% increase in ticket resolution rate
25% increase in CSAT
300-400 tickets resolved monthly
The company initially approached us for L1–L2 support, but it quickly became clear they also needed to streamline their support operations. So, we took on the challenge.
68% increase in ticket resolution rate
46% faster resolution time
What started as a cold-calling project, soon became a mission to optimize support efficiency and a start of a successful collaboration.
44% more tickets processed weekly
99.7% faster first response time
25% increase in CSAT
SupportYourApp helped Welcome to Bob integrate Gorgias AI Agent for fast, personalized support.
Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.
Todd Penny
Founder at
GoCodes
US
With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.
Monica Perez
Head of CS at
Sign Easy
US
SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.
Josh Brown
CMO at
Softorino Inc.
US
The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.
Chris Devor
CEO and founder at
Macroplant, Inc.
US
SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.
Kevin La Rue
Vice President at
Skylum, Inc.
US
We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.
Oliver Breidenbach
CEO and founder at
Boinx Software Ltd.
Germany
