Customer Support
Case Studies
See how real-world companies achieved measurable results by outsourcing support to us
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Featured Case Study
Faster Response Times & Scalability for Flibco
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24/7 coverage: no missed inquiries
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Improved customer experience: faster responses, consistent service, and higher satisfaction
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Scalability: easy adjustments to peak seasons and quieter periods
SupportYourApp helped Flibco build a scalable support system that optimized costs and improved the overall transportation customer experience.
Read the Full StoryBrowse All Customer Service Case Studies
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Read the Full StoryPayBump, Career Development Startup
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40% faster responses
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50% quicker resolution
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The client requested new roles from us
Along with speeding up responses, our agent set up processes, and our Career Coach took over resume reviews, allowing the founder to focus on strategy.
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Read the Full StoryCocoatech, App Development Company
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81% of chats automated
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Average resolution time: 8 hours → 5 minutes
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Personalized and human-like conversations
With CoSupport, we built and implemented an AI chatbot using Cocoatech's knowledge base and integrating it with Zendesk.
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Read the Full StoryNotaryPublic24, Online Notarization Platform
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64% faster resolution time
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1,800 → 4,500 resolved requests per month
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1 → 3 trained consultants
We built a team of 3 consultants, implemented Intercom to unify communication across chats, emails, and calls, and documented the workflows.
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Read the Full StoryHappeo, SaaS Intranet Startup
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Email response time: cut to 30 minutes
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Decreased resolution time
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Improved support workflows
We delivered 24/7 support, integrating with the company's internal team and complying with their strict security policies.
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Read the Full StoryPsychology Organization
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Response times: cut to 30 minutes for email, 4 minutes for live chat
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Streamlined issue escalation
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Consultants felt like an extension of the client's team
We put together a team of 24/7 consultants that met our client's specific requirements — a background in academic writing and C2-level English proficiency.
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Read the Full StoryKurzgesagt, Animation Studio & Online Store
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First response time — down to 12 minutes (business hours)
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CSAT — up to 4.95 out of 5
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Trustpilot reviews improved significantly
Our team of two consultants covered support during peak hours. We used Gorgias to streamline processes and their Statistics Dashboard — to track performance.
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Read the Full StorySoftorino
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95% faster first reply time
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70% faster resolution time
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CSAT score up from 3.5 → 5.0
Softorino, an app development company with 15M+ downloads, replaced traditional phone support with Voice AI — delivering 24/7 instant call pickup, automated repetitive queries, and freeing their team to focus on complex cases.
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Read the Full StoryTech Company
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Direct impact on client's Q1 success
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Independent, trusted team member
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Consultant's contract extended for next quarter
Our client needed a back-office support agent to help with partner support tasks like onboarding and ongoing updates. We instantly found the right fit.
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Read the Full StoryCocoatech
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2 hires, job-ready from day one
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Candidate for one role approved instantly
Cocoatech was looking to fill 2 short-term, part-time positions with no HR or recruitment function. SupportYourApp stepped in to make it happen.
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Read the Full StoryGame Development Company
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54% faster response time
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49% increase in ticket resolution
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>100k tickets resolved in 1 year
How SupportYourApp helped the client improve support team efficiency and clear a massive ticket backlog.
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Read the Full StoryIT Help Desk Provider
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96% increase in ticket resolution rate
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25% increase in CSAT
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300-400 tickets resolved monthly
The company initially approached us for L1–L2 support, but it quickly became clear they also needed to streamline their support operations. So, we took on the challenge.
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Read the Full StoryPhotography Company
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68% increase in ticket resolution rate
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46% faster resolution time
What started as a cold-calling project, soon became a mission to optimize support efficiency and a start of a successful collaboration.
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Read the Full StoryWelcome to Bob
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44% more tickets processed weekly
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99.7% faster first response time
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25% increase in CSAT
SupportYourApp helped Welcome to Bob integrate Gorgias AI Agent for fast, personalized support.
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With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.
Monica Perez
Head of CS at
Sign Easy
US
The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.
Chris Devor
CEO and founder at
Macroplant, Inc.
US
Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.
Todd Penny
Founder at
GoCodes
US
SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.
Josh Brown
CMO at
Softorino Inc.
US
We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.
Oliver Breidenbach
CEO and founder at
Boinx Software Ltd.
Germany
SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.
Kevin La Rue
Vice President at
Skylum, Inc.
US
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