Industry Expertise
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Promoting Diversity and Inclusivity in Support Teams
August 4, 2022
Kseniia Savchenko, Chief People Officer
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Support Ukrainian Army
March 9, 2022
Daria Leshchenko, CEO and Managing Partner
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Mistakes of Customer Service Automation
February 10, 2022
Anna Shevtsova, Former Writer
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eLearning Support Services: How to Keep Online Learners From Quitting
October 7, 2021
Vladyslava Bukhanova, Junior Content Writer
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What Is Customer Value and How Do You Create It?
July 29, 2021
Vladyslava Bukhanova, Junior Content Writer
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KPO vs BPO: What's the Difference and Which Model Fits You?
July 15, 2021
Anastasiia Svyrydenko, Senior Content Writer
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Satisfaction vs Loyalty: How to Turn Happy Customers Into Loyal Ones
July 1, 2021
Anastasiia Svyrydenko, Senior Content Writer
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Customer Service Language: Phrases to Use and Words to Avoid
December 17, 2020
Vladyslava Bukhanova, Junior Content Writer
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Customer Communication Channels: From Clay Tablets to AI Agents
December 10, 2020
Vladyslava Bukhanova, Junior Content Writer