Top-10 Call Center Outsourcing Companies: Summer 2024

Businesses facing rapid growth or an increasing need for optimizing their core competencies often decide to outsource their customer service operations, including call centers. Nowadays, call center outsourcing companies are on the rise, and those seeking the right fit might need additional tips for selecting the top candidate based on their budget, number of specialists, niche, and brand approach. Let’s explore this list of top call center outsourcing companies and analyze how they can assist businesses with enhancing customer experience and maintaining secure relationships with their clients. 

Why Outsource Your Call Center

Although traditional performance models allow for preserving in-house call centers and dedicating a particular level of financial and training resources to call centers, the advantages of opting for call center outsourcing companies regularly outweigh most drawbacks. Checking out this list might hint at whether outsourcing a call center is a right fit. 

Rapid Implementation and System Integration

Hiring and training in-house agents and establishing a well-functioning system might strain time limitations. Outsourcing call center companies gives brands a chance to quickly set up their operations and use outsider professionals’ experience to integrate them into their already existing systems. Instead of overloading their own management with planning, managers seek professionals who can fill in this gap. This move achieves the desired outcome because most companies providing outsourcing services have up-to-date strategies in hand that can be implemented quickly and without delays. Since time is among fundamental business resources, this advantage is compelling enough to warrant consideration.

Cost Efficiency

Outsourcing to countries with lower labor costs can significantly reduce expenses associated with hiring, training, and maintaining an in-house team, even though it is not necessarily the leading reason for this step. Still, even if brands from North America or Europe choose local services, they still might cut back on infrastructure expenditures. Businesses specializing in call outsourcing often provide flexible pricing strategies that are more feasible than the alternatives. 

Adaptability and Scalability

Most brands deciding on outsourcing their call centers or other operations face seasonal fluctuations that make having such a team year-round redundant. Thus, brands can either scale up or down by outsourcing their call centers based on their business size and success. By handling peak times without overstaffing and facing the need to lay off agents during a low season, a brand can manage its talent and resources wiser. International companies might face issues with adjusting to round-the-clock demand, especially in a globalized world, so outsourcing promotes 24/7 support and warrants smooth business conduct. 

Better Expertise and Improved Results

It’s not a secret that contracting professional call centers specializing in delivering results will be more effective than housing a local call center. Companies searching for the best customer reach and increased loyalty often choose to outsource these vital operations. By outsourcing non-core business tasks to another company, businesses invite reliable, high-rated teams to serve as the bridge with their customer base. This business choice gives companies access to a prime talent pool of agents, whose knowledge makes them top-tier in their field. High-quality service can be achieved much faster because outsourced call centers’ central objective is to connect with customers and recognize their inquiries. Likewise, a regular brand doesn’t possess the latest advanced technologies, including AI, CRM systems, and analytic tools, while the same software and hardware features are a common investment in specialized call centers. 

1. SupportYourApp

With over 13 years of experience, SupportYourApp is a Support-as-a-Service company that offers secure technical and customer support as well as CX services to growing companies. Since our foundation in 2010, we have been dedicated to revolutionizing the CX industry and bringing people and tech aptitudes to their maximum potential, aspiring to become one of the best call center outsourcing companies. SupportYourApp is an international company with over 2000 specialists on the team who have pledged to support every customer through an individualized approach. We view ourselves as a service provider with a key that opens all doors. Our company aims to maintain this position by leveraging our unique focus and dedication, combined with high standards, as these are fundamentals to enhance our leading market position. We are particularly proud of our top-notch specialists and their language knowledge that can be adjusted to any target audience. 

Pros: 

• Over 60 operational languages that can be utilized for reaching diverse users
• GDPR-, CCPA-, and HIPAA-compliance
• PCI/DSS L1 Service Provider compliance 
• ISO/IEC 27001:2013 certification
• Refined approach to onboarding, learning, and human development contributing to finding highly competent consultants
• Adjustable budget based on audience’s needs
• Flexible, hand-picked, and user-oriented teams with tailor-made solutions 

2. Helpware

Established in 2015, Helpware has become known as one of the best companies that emphasize culture and transformation to deliver client-oriented help. Primarily located in the U.S., Helpware has been operating in the EU for almost four years now, and its services and coverage are rapidly expanding. The company provides diverse services including digital customer solutions, content control and verification, and more depending on their clients’ fields of operation. Currently employing more than 1500 employees, Helpware confidently announces itself as a brand where culture, teamwork, and close collaboration align to deliver an awesome customer experience and make sure they stay with the brand.

Pros: 

• Customizable pricing plan that varies depending on offering talent and/or support, team size, and additional criteria
• GDPR- and CCPA- compliance, which demonstrates the brand’s adherence to security and safety regulations
• Assorted solutions to challenges and the industry trends
• More than 25 languages to pick from 

3. Magellan Solutions

With over 17 years of experience in the industry, Magellan Solutions is one of call center outsourcing companies that reside in the Philippines and balance cost efficiency with timely and individualized approach. It offers assistance to small and medium businesses worldwide and heavily invests in CX that it regards as its fundamental value. Magellan Solutions’ call center services include inbound and outbound calls, sales, and other call center specificities that can be required by most brands. Despite having up to 1000 employees, it has hired specialists fluent in over 30 European and Asian languages. They have invested in advanced technology and infrastructure to ensure seamless operations, data security, and efficient call handling.

Pros: 

• Varied range of services, enabling a one-size-fits-all approach for businesses seeking different call center services
• Flexible pricing strategy supporting limited budget options
• GDPR-, CCPA-, and HIPAA-compliance, showcasing its stellar user protection 
• 24/7 client support, enabling constant access to critical consulting and support
• Implementation of regular quality monitoring procedures, which fosters regular performance updates and progress

4. SAS Call Center

A U.S.-based call center viewing its local presence as an advantage, SAS Call Center started its business in 1985, which places it as a reliable service provider that existed before most modern call center outsourcing companies. By building up its American-based consultant outlook, SAS establishes stronger connections and a sense of authenticity that can be indispensable for brands that want a local touch. Despite its U.S. residency, this business promises sustainable pricing with blended teams and different prices per minute based on their clients’ demands. They connect with users by speaking over 30 languages, but it offers a specialized bilingual support for Spanish-speaking individuals, displaying its unique feature. It has more than 300 employees from different backgrounds who handle more than 100,000 operations per day. 

Pros: 

• U.S.-based service offers localized support with a unique knowledge of their client base and brand culture
• High-quality services offered 24/7 give full coverage of the calls
• HIPAA-compliant when dealing with healthcare information makes it a popular choice
• Has ISO/IEC 27001:2013 certification, making the information it stores well-protected
• Bilingual calls target a growing group of U.S. residents who speak Spanish and English

5. LTV Plus

Since its establishment in 2018, LTV Plus has gained a strong position among call center outsourcing companies. With over 150 consultants offering high-quality experience to bridge the gap between business objectives and clients’ satisfaction, they have served more than 120 brands and have 24 remote locations. Initially, LTV Plus introduced its assistance to various employers in the ecommerce field, realizing the importance of preserving first-class CX in the growing online industry. It currently employs over 500 employees worldwide, who help other companies transform their customer service into a profitable cornerstone of their business. 

Pros: 

• A multitude of successful cases proving the company’s reputation as a popular choice
• A firm grasp on the association between CX and profitability, meaning that this service adjusts to its clients’ objectives
• GDPR-, CCPA-, and HIPAA-compliance, as per the highest criteria in the industry
• SO/IEC 27001:2013 certified
• Regularly trained specialists, which ensures up-to-date skill set growth

6. Helplama

Helplama has been operating since 2016, and its target audience resides in the U.S. It aspires to connect their American clients with service users who will appreciate the subtlety of the local business and culture. Similarly to most of call center outsourcing companies, Helplama delivers its services based on flexible pricing that is determined by the volume of services provided and ROI. Relatively small, this business has up to 200 employees who are trained to provide multichannel support depending on various niches and in a variety of languages (though the company encourages clients to contact it directly for more information). For those hoping to get the maximum out of their expenditures, Helplama gives a detailed feedback on every dollar spent. 

Pros: 

• Automating support calls improves the workflow and maximizes the coverage of the clients
• Flexible and responsive pricing system ensures delivery based on the invested resources
• U.S.-based call center that promises knowledge of a local customer base
• Onboarding process that relies on their experiences makes the process of business communication smoother

7. TELUS International

One of the newest players in this market, TELUS International, has already gained a noticeable coverage and client attention due to its successful business approach. Unlike the majority of call center outsourcing companies, TELUS has more than 108,000 employees, and it is constantly expanding to meet growing demands of its customer base. TELUS provides multilingual support in its locations, reaching the majority of people using its services through their native tongue. It operates in 32 countries across the globe and has almost 70 delivery centers, diversifying talent provision and business approaches that rely on an increasing customer demand. 

Pros: 

• Over 50 operational languages, making it possible for brands to tap into the center of their relationships and reach specific user groups
• Cost-effectiveness grants small businesses and startups crucial leverage when rearranging financial investments
• GDPR-, CCPA-, and HIPAA-compliance make this brand trustworthy for clients with sensitive data
• TELUS International holds ISO/IEC 27001 certification, making it a reliable company that is able to avoid contemporary online risks

8. WOW24-7

The company was launched in 2016, and its advancement has been deserving of praise. With more than 10 spoken languages, WOW24-7 adopts modern tech and communication solutions to provide round-the-clock support to every caller and client. Primarily helping small businesses, this service collaborates on a user-friendly level and makes sure to familiarize itself with the details of every business. With up to 500 workers, WOW24-7 primarily collaborates with fashion, ecommerce, travel, software, and hardware brands. The brand has firmly secured its place in a position that enables it to locate talents that suit unique and irreplaceable business needs due to its access to multiple talent channels. 

Pros: 

• Follows GDPR, ISO27001, ISO9001, and PCI DSS guidelines, ensuring secure client data protection
• Flexible strategies to meet varying business decisions allow the company to collaborate with any company and its unique background
• Scalability makes it easier for brands to adjust the number of talented specialists depending on seasonal spikes

9. Peak Support

Founded in 2015, Peak Support has already acquired a significant following among clients by investing in its employees’ level of satisfaction and utilizing it as a tool for a diverse set of services that easily rival with those of other call center outsourcing companies. Peak Support provides a range of related solutions, from one team targeted at a specific task to a few individuals integrated into already existing teams. With up to 5,000 professionals constantly connecting with customers, the company promises to connect with users in any language used in Asia, Latin America, and the U.S. through the translation technology and multilingual agents. Mostly collaborating with brands in ecommerce and tech, Peak Support promises to find a suitable option for any partnership. 

Pros: 

• 24/7 support provided to clients guarantees access to the necessary assistance that isn’t dependent on any hours
• GDPR-, CCPA-, and HIPAA-compliance that the company strengthens further by training its agents regularly to remain at the forefront of security advancement
• Following ISO27001 standards ensures brand capabilities and reliable information security management
• Multi-language coverage that can be successfully used during calls globally increases the clients’ geographical access

10. Nextiva

One of the older call center outsourcing companies, Nextiva was established in 2006 and has been specializing in providing VoIP phone services, business communication solutions, and call center outsourcing services. Employing over 1000 people, Nextiva delivers excellent multilingual support that enables smooth connections and interactions in every customer’s language. However, by offering multilingual support, Nextiva can also be a suitable choice for brands that operate in multiple countries. 

Pros: 

• 24/7 support boosts customer support through high-quality help with well-trained agents and builds long-term connections with brands
• GDPR-, CCPA-, and HIPAA-compliance
• Utilizes ISO27001 standards to preserve the data of its clients
• By leading all the call center operations through the cloud, Nextiva promotes a fully remote work environment rooted in efficiency
• AI-empowered platforms create successful customer experiences and offer tools for a streamlined support center

Keys to Finding the Best Pick

When navigating through the endless list of websites offering relatively similar opportunities and plans, an inexperienced client might need additional tips to make the final decision. When all services provide a relatively high-level performance, what are the criteria to consider additionally?

First Things First: Pricing Matters

For some reason, admitting to a limited budget has become a rarely discussed thing, but this factor is the central one, no questions asked. Small- and middle-sized businesses often have a rather limited financial resource that requires careful spending and analysis. Nonetheless, instead of choosing the cheapest possible option, business owners should consider the next-closest alternative. For example, instead of picking the cheapest plan, businesses might consider the worst-case scenario and look up the next-suitable option in case they encounter roadblocks along the way. 

Geographic Location and Culture

Every brand’s customer group varies, which necessitates remaining aware of the local cultural and language peculiarities. If a client group residing in the U.S. feels disconnected from an agent calling from Eastern Europe or Asia it may cause a dangerous tilt and the loss of loyal clients. Even if outsourcing to cheaper market locations is desirable in terms of financial advantages, companies should carefully consider possible consequences and losses associated with these options. On the other hand, international businesses would benefit from diverse teams with specialists from different environments to meet their customer profiles. 

Reputation and Experience

Experience plays a pivotal role in receiving desired outcomes. A manager looking through the most suitable call center options should examine all portfolios of chosen websites and assess companies they have worked with. By observing other companies’ results, a brand can analyze whether the call center they are contemplating will suit their needs. Expertise and the language that the agents use depend on what markets they work in. A manager should account for what market niche their candidate works with, since it may be a decisive factor. For instance, a call center serving AI will hardly be as successful in supporting customers in the fashion industry. 

Moreover, reputation’s part in sustainable business growth is also increasing as customers are becoming increasingly ethically aware and demand brands they pay to be similarly engaged and responsible. If a company has ethical pledges and standards it has promised to deliver, it is natural that all its business relationships are built on the same requirements. It is vital to consider their track record of success, client testimonials, and case studies. 

Conclusion

Paving the path toward a long-term business relationship with a call center outsourcing company may require some complex steps before a desired objective is achieved, but it is a worthy endeavor. Investing in researching and establishing connections with a chosen brand will guarantee closing of one of the most vital targets and provide reach to the users on a high level. By focusing on the main factors, managers can make an informed decision and choose an outsourced call center among the top call center outsourcing companies above that meets their business requirements and delivers exceptional service to their customers.

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