The Role Was Unique, So Was the Consultant: Our Tailored Support for a Tech Company

What if your support need doesn’t quite match a standard job description?

Our client is a global company specializing in intelligent workflow automation. Their reliable solutions help businesses handle data-heavy workflows with ease — from streamlining business processes, to improving invoice management and document workflows. Their products are built to simplify complex operations and support digital transformation across industries.

The client came to us with a unique ask. They needed a reliable and independent specialist for a highly tailored role — a back-office support specialist to help with partner support tasks like onboarding, engagement, ongoing updates, and more.

The examples of tasks included:

• Application lead routing
• Preparing partnership letters
• Salesforce onboarding
• Managing Salesforce accounts
• Partner support case management
• Issue triage

Once we connected with the client’s Partner Program & Development Director, our POC, and gained a detailed understanding of their needs, we quickly figured out who their perfect match would be. 

We delivered a back-office consultant who did not only fit the role, but added value from the start.

Damla, a SupportYourApp consultant, proved to be the perfect fit. Internally transferred from another project, she brought the right mix of experience, skills, and mindset we knew the client would appreciate. We presented only one candidate, Damla, and she was approved immediately. 

From day one, Damla worked independently, requiring little supervision. Our involvement has been light-touch — just occasional check-ins with both our consultant and the client to ensure everything stays on track.

“Damla has been great to work with so far and has quickly come up to speed with various tasks. She’s very friendly, and has been a great help in covering all the cases.”

— Damla’s direct manager at the client company.

Whether it was sending welcome emails, managing Salesforce updates, coordinating webinars, or tracking incentives, Damla delivered excellent performance. 

Here are just some of the numbers showcasing Damla’s performance on the project over August – December, 2024.

These numbers aren’t just metrics, they’re the backbone of back-office support.

And they’re what helped enable the incredible Q1 success the client celebrated.

Damla has consistently delivered without the need for hand-holding, quickly becoming a trusted team member and contributing to high-level initiatives behind the scenes.

Extending her contract was an easy decision — she’s now an integral part of the client’s partner operations ecosystem.

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