Support Your App – customer support outsourcing for tech startups
  • Solutions
    service
    CORE SERVICES
    • Call Center Outsourcing
    • Live Chat Support Outsourcing
    • Help Desk Outsourcing
    • Technical Support Outsourcing
    • Phone Answering Services Outsourcing
    • View All Services
    TARGETED SERVICES
    • Support Operations Services
    • Managed AI Services
    INDUSTRIES
    • eCommerce Customer Support
    • Fintech Customer Support
    • SaaS Customer Support
    • Game Customer Support
    • Healthcare Customer Support
    • Amazon Customer Support
    • IT Customer Support
    • Retail Customer Support
    • Shopify Customer Support
    • B2B Call Center Customer Support
  • Our Packages
  • Career
  • About Us
    service
    About Us
    • Why SupportYourApp
    • Our Culture
    • Our Team
    • Social Responsibility
    • Press Page
    • Contact Us
  • Blog
  • Get Your Plan round-arrow

    Support for Delivery Companies

    Anna Shevtsova
    By Anna Shevtsova
    Updated: 12/19/23

    4 min read

    Tweet0LinkedIn0Facebook0Email0

    From 2015 to 2020, the food delivery market in the US grew by more than 200%. 

    businessofapps.com

    Retail deliveries grew by 67% compared with pre-pandemic times. 

    The delivery market is growing. Customers want their orders to be delivered to them safely, fast, and with the possibility to abide by social distancing regulations. These new expectations have put additional pressure not only on the delivery services, but on the teams supporting them.

    What are the main requirements of the delivery businesses, and how do we at SupportYourApp prepare our teams to provide top-notch support to them? 

    In this article, we'll cover:

    • Delivery Services: Needs and Requirements
      • The Need for Speed
      • Scalability
      • Service Customization and Personalization
    • SupportYourApp and Delivery Service Support
      • Efficient Onboarding
      • Information Protection
      • Flexibility Is in Our DNA
      • We Are Always Ready for Change

    Delivery Services: Needs and Requirements

    The Need for Speed

    The survey says about 69% of customers judge the quality of customer service and support on the speed they get their answers with. It is more pressing when it comes to delivery. Surveys point out customers do not want to wait for their food orders for longer than 40 minutes. In case of a delay, they contact a support team and inquire about the status of their order. 

    Providing fast and correct answers, making sure every order arrives on time, and satisfying every customer with communication and service quality — these are the pillars delivery services stand on. 

    Scalability

    Hot seasons and rush hours prompt delivery systems’ customer communication growth. Support teams have to be prepared for such occasions to avoid the drop in customer communication quality. The trick is to know how to expand the team with the right people, onboard and train them fast. 

    The process of setting these up is not easy or fast. It is developed and enriched through an entire company history and can be changed and adapted to the current needs of customers and clients.

    With the current growth pace, delivery systems need a professional Support-as-a-Service provider that knows how to scale its support team without losing any of the quality. 

    Service Customization and Personalization

    49% of customers state they have made impulse purchases from a business with a customized, personalized approach. While personalization is not the first word that comes to mind when talking about delivery, it is possible to integrate it into support communication: 

    • ✅ Greet and call customers by their names.
    • ✅ Develop a flexible and adaptable communication style.
    • ✅ Offer personalized delivery deals.
    • ✅ Make sure a system remembers every customer’s information for maximum convenience. 

    These tricks will make sure every customer is satisfied with the delivery service, feels cared for and listened to. 

    Fulfilling these points might be more difficult than it seems. What do we at SupportYourApp do to stay on top of the game for delivery service support? 

    SupportYourApp and Delivery Service Support

    There are several steps we take to make sure our delivery support is flawless:

    Efficient Onboarding

    SupportYourApp has a dedicated Onboarding Department. Its team makes sure all newcomers feel right at home. They provide everyone with the same set of information about our company, policies, and generally useful information that helps them navigate SupportYourApp. 

    Having the same onboarding program for everyone ensures we all speak the same language and share the same values from day one. It also helps us conduct a deeper check into every newcomer’s skill set and select a perfect project for them. 

    Our system allows us to conduct onboarding quickly, which helps us be scalable and correspond to our clients’ requirements. 

    Information Protection

    Delivery services deal with a lot of personal and sensitive information: 

    • Name.
    • Home and office address.
    • Contact information.
    • Credit card information.

    Its leaking can be very damaging for customers and for the delivery service reputation. 

    SupportYourApp is PCI DSS Level 1 Service Provider and ISO certified. We are also fully GDPR- and HIPAA-compliant. Our system is completely safe and leak-proof. We know how to deal with sensitive information, and, more importantly, we know how to protect it. 

    Flexibility Is in Our DNA

    We adapt not only to every customer’s communication style, but to every client’s requirements. This allows our teams to channel our clients’ values, communication style, and customer-centric approach directly to customers. 

    Flexible approach allows our customer satisfaction KPI to consistently remain at the level of 95%. 

    We Are Always Ready for Change

    The growth in customer communication, global pandemic, new security requirements and so on — the world is filled with new things. Being prepared for them and turning each of them to our advantage is one of our team’s strengths. 

    We are not only always ready for changes — we welcome them and use them as an opportunity to develop and become better to deliver the best service and support to our clients’ customers. 

    ❤︎ Like it? — Share: Share on LinkedIn or Share on Facebook

    Anna Shevtsova
    By Anna Shevtsova.

    Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.

    Posted on November 4, 2021December 19, 2023

    ♥︎ Like us on ↓ Facebook.
    We post nice stuff.

    ★ Join 500+ others

    Your shortcut to better CX - right in your inbox
    Get a monthly roundup of the latest support trends, hands-on how-to’s, and real-world case studies — to help you level up your customer support.

    ✱ 50%+ of people who read this, started following us on SupportYourApp LinkedIn LinkedIn

    Follow on LinkedIn

    Written by Anna Shevtsova

    Anna started out in financial markets, diving into daily research on bonds and stocks. A passionate reader with a love for historical literature and international cuisine, she’s now all about mastering customer communication. She writes in-depth about customer support, backed by extensive research, and has become an expert on the topic.

    • Support for Delivery Companies

      Project Reviews: Bringing Strategy, Insight, and Heart Into Our Client Partnerships

      By Ilya Patricha

      7 min read

    • Support for Delivery Companies

      Top Technical Support Companies in 2025: An Honest Review

      By Anastasiia Svyrydenko

      7 min read

    • Support for Delivery Companies

      My Career Journey: Roman Bednarchyk, Chief Growth Officer

      By Anastasiia Svyrydenko

      6 min read

    Company

    • Our Packages
    • Team
    • Career
    • Company
    • Products
    • Social Activities
    • Press Page
    • Blog
    • Contact Us

    Outsourced Services

    • Call Center Support Outsourcing
    • Technical Support Outsourcing
    • Help Desk Support Outsourcing
    • Live Chat Support Outsourcing
    • eCommerce Customer Support
    • Fintech Customer Support
    • SaaS Customer Support
    • View All Services

    Information Security

    • SupportYourApp's Security
    • Privacy and Cookie Policy
    • Sub Processor List
    • Terms of Use
    • Data Privacy Framework Notice
    Support Your App – customer support outsourcing for ytech comanies

    Helping modern startups scale faster by outsourcing customer support.

    Excellence in Customer

    Excellence in Customer Service Award as an Outsource Partner of the 2024.

    Follow us

    • SupportYourApp Facebook Page
    • SupportYourApp Linkedin Page
    • SupportYourApp Instagram Page
    • SupportYourApp Twitter Page
    • SupportYourApp Youtube Page
    • SupportYourApp Tiktok Page

    Send your CV

    • [email protected]

    Become our Client

    • [email protected]
    • 1.888.959.3556

    Location

    • Delaware Office:
      221 W 10th Street,
      4th Floor, Suite 122,
      Wilmington, DE 19801, USA.

    © 2010-2025 SupportYourApp, Inc. SupportYourApp Limited. All rights reserved.
    SUPPORTYOURAPP®, QCRM™, QUIDGET™ are registered trademarks in the US and other countries.

    Support Your App – customer support outsourcing for ytech comanies

    Helping modern startups scale faster by outsourcing customer support.

    Excellence in Customer

    Excellence in Customer Service Award as an Outsource Partner of the 2024.

    Share this ArticleLike this article? Email it to a friend!

    Email sent!