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SupportYourApp Is Now PCI DSS Level 1 Service Provider Certified!

Customer Experience

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SupportYourApp Is Now PCI DSS Level 1 Service Provider Certified!

🤩 SupportYourApp has some exciting news to share with you.

We have received a Level 1 PCI DSS Level 1 Service Provider Certification!

Payment Card Industry Data Security Standard (PCI DSS) Service Provider Level 1 certification is the highest, and most stringent, of the PCI DSS levels. 

Level 1 service providers store, process and transmit more than 300,000 credit card transactions per year which means that we can now work with extremely large volumes of very sensitive information. 

Here is the list of the requirements that we need to comply with in order to annually undergo the verification process:

  • Quarterly network scan by an ASV (Approved Scanning Vendor);
  • Annual ROC (Report on Compliance) by a Qualified Security Assessor;
  • Penetration Test;
  • Internal Scan;
  • AOC (Attestation of Compliance) Form.

Even though SupportYourApp has already been PCI DSS certified in the past, as well as has been maintaining the highest security standards when it comes to dealing with any kind of information, sensitive or not, now our even higher standards have officially been recognized by an authorized agency.

Be sure — just as always any data will be managed with the utmost care and attention.

If you have been searching for a reliable and certified outsource customer support vendor, look no further and get your quote now!

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Anna Shevtsova

Former Writer

With eight years of writing experience, Anna previously focused on financial markets, conducting daily research on bonds and stocks. A keen reader with a passion for historical literature and international cuisine, she is now obsessed with customer communication and finding ways to perfect it.

Posted on June 25, 2025

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